Lokey Nissan

This is long but shows what you get. I bought a 2024 Armada which was a demo. Driven by the managers wife I was told. But purchased the vehicle as new. So it should be looking and treate I bought a 2024 Armada which was a demo. Driven by the managers wife I was told. But purchased the vehicle as new. So it should be looking and treated as new. But this is what I dealt with. My fault not dissecting every little piece of the vehicle because I assumed being sold a new vehicle it would be new inside and out. After the purchase we notice there was a tear on the middle storage unit for the middle row and a ton of scratches and marks. There was also food located in between seats and under seats. And was missing parts to the seats. Not a huge deal as the vehicle was brought back “an inconvenience” but they cleaned and fixed the issues. After bringing the vehicle home a second time we noticed there were paint chips missing all over the vehicle which again I understand the vehicle was driven so cosmetic damage may happen. But if you sell it as New then the dealership should have fixed the paint prior to selling it as new. The last thing that has happened was I was notified from the Mazda which is the vehicle I traded in. I was late on my payments and it was past due about a month. Mean while we are at 30 days since I purchased the Nissan. So I call Mazda and find out they have reached out to Nissan 3 times asking for the documents to pay off my loan. And they didn’t get any response. So I had to call the dealership myself on multiple occasions to have them send over the paperwork for this issue to be settled. So in the end my credit possible takes a hit because it looks like I missed my payment and I was over due. I was told by Nissan it was all taken care of which it wasn’t. I called Mazda and found out documents where still missing. So I had to again contact Nissan. The fact I had to do all of this extra work for about a month to have the car fixed and my trade paid off is so unnecessary and un expectable. Not that anything can happen at this point to make it right. But I just want other people to know how much of hassle this dealership has put me though for a “brand new” vehicle. I love the Armada but I will not be going back to Lockey Nissan More

stress FREE because they understood what I was looking for definitely recomend thus dealership to EVERYONE for definitely recomend thus dealership to EVERYONE More

the staff is informative and friendly, wait area is always clean, bathroom is always clean. i love the abundance and variety of snacks and beverages always clean, bathroom is always clean. i love the abundance and variety of snacks and beverages More

Very professional but down to earth He showed us how everything eorked Worked Truly nice person everything eorked Worked Truly nice person More

I have been dealing at Lokey for years. Anthony Ward is my go to service advisor. He is awesome! Anthony Ward is my go to service advisor. He is awesome! More

Excellent customer service Finance dept was very helpful with me working with my financial institution. They made the transaction very simple. with me working with my financial institution. They made the transaction very simple. More

I bought my car here and get my car serviced here. I am very happy with the customer service as well as the job completed! I am very happy with the customer service as well as the job completed! More

Anthony and the entire staff are always at the top of their game! Thank you! their game! Thank you! More

Carlos did a great job getting me in and out. Love the car wash. Love my free oil changes Love the car wash. Love my free oil changes More

Very prompt service. Very concerned with pleasing the customer and exceeding expectations. I would highly recommend Very concerned with pleasing the customer and exceeding expectations. I would highly recommend More