Chuck Schnitker

I bought my 350z at Lokey Nissan, and I always came back to Lokey's whenever my car needed anything like oil changes, new tires, and a new convertible top. Everyone is always nice, and the prices are reason to Lokey's whenever my car needed anything like oil changes, new tires, and a new convertible top. Everyone is always nice, and the prices are reasonable. I tried another dealership because I moved far away, and I prefer Lokey Nissan! More

by EXOTICPARADISE Verified Customer Verified Customer

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I recently visited Lokey Nissan because of ongoing concerns with my vehicle, and I left extremely disappointed with the way I was treated. From the beginning, Chuck brought up the fact that I had rece concerns with my vehicle, and I left extremely disappointed with the way I was treated. From the beginning, Chuck brought up the fact that I had recently taken my vehicle to my local Nissan dealership in Brooksville. He then informed me that I would have to pay for an inspection, which I had absolutely no problem with. I was there because I genuinely wanted answers about the issues I have been experiencing with my vehicle. After the inspection, Chuck informed me that they couldn’t find anything wrong. He then made a point of telling me that he would be sending the report to the Brooksville dealership, almost as though that was supposed to intimidate me. What bothered me even more was his comment about people not telling the truth, which I felt was directed at me. My question is simple: Why would I voluntarily take my vehicle to another dealership and pay for an inspection if I wasn’t genuinely experiencing problems? And why was it necessary to emphasize that he would be sending the report to the Brooksville dealership? I have serious concerns about the transmission that was installed in my vehicle during the recall-related repairs. The vehicle has not performed as it should, and I am simply trying to get someone to take my concerns seriously. The entire interaction left me questioning whether Nissan dealerships are more interested in protecting one another than addressing legitimate customer concerns. I cannot say whether that is actually happening, but the way this situation was handled certainly gave me that impressi More

by serrenaserrano Verified Customer Verified Customer

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My son's car needed multiple repairs near the end of his extended warranty and we found out that another dealership had messed up the paperwork on his extended warranty and were saying it was not valid. Chu extended warranty and we found out that another dealership had messed up the paperwork on his extended warranty and were saying it was not valid. Chuck went above and beyond to get the issue corrected with the warranty company, making several phone calls to get as many of the repairs covered as possible and worked the case on my behalf so I didn't have to spend extra time dealing with it. He was fantastic and had great customer service. He's definitely an asset to Lokey and the reason we will go there instead of the other dealership. He truly showed what it means to act in the customer's best interest and go the extra mile. More

by MVANDE6400 Verified Customer Verified Customer

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I walked in with an appointment on a Saturday and they told me it wasn't possible to even diagnose the problem. Why do they have appointments on a Saturday if they can't even get the car in? Then when I w told me it wasn't possible to even diagnose the problem. Why do they have appointments on a Saturday if they can't even get the car in? Then when I went back I got told to go behind several people even though I was standing first at the computer for them to help me. I will NEVER go back there again! And I will let others know. More

by carrieaw.1 Verified Customer Verified Customer

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Chuck was extremely difficult to work with and rude. He belittled me multiple times during our interactions as well as argued about the condition of our vehicle. I would highly suggest finding another d He belittled me multiple times during our interactions as well as argued about the condition of our vehicle. I would highly suggest finding another dealership. More

by Whitnie.climer Verified Customer Verified Customer

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It's nice. Maybe have your service folks let a customer know they will be with them in just a second instead of staring at their screens while the customer stan Maybe have your service folks let a customer know they will be with them in just a second instead of staring at their screens while the customer stands there wondering who he should address. Customers are entitled morons, but easily comforted with a little emotional stroking and moderate direction. More

by astreherne Verified Customer Verified Customer

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Awesome I will drive out of my way to buy there again great people great deals I found my forever kia dealership great people great deals I found my forever kia dealership More

by STANBFLA68 Verified Customer Verified Customer

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All is well . They keep you moving. Good people on point and honest. Thank you They keep you moving. Good people on point and honest. Thank you More

by yvonne.38440 Verified Customer Verified Customer

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I have been dealing with Lokey since 1998 when Jason was the service manager. Everyone has been very nice since day 1. I will keep doing business with Lokey as long as possible. Especially with people like the service manager. Everyone has been very nice since day 1. I will keep doing business with Lokey as long as possible. Especially with people like Chuck and when Kevin and Jason were there it's been a wonderful experience overall. More

by rtgepd1Eddied Verified Customer Verified Customer

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The dealership makes themselves available whenever i call. Always a friendly greeting whenever I arrive. Service is prompt and convenient with my time. call. Always a friendly greeting whenever I arrive. Service is prompt and convenient with my time. More

by Jack CCAD Verified Customer Verified Customer

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