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Lithia Hyundai of Reno
Reno, NV
3,866 Reviews
OUR HISTORY
Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees.
TODAY
Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States.
We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions.
We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers.
CONCERNS
If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,866 reviews
June 03, 2024
Beware. Service department is horrible. No communication. Haven’t seen my car in over a month with no resolution in sight. Service department is horrible. No communication. Haven’t seen my car in over a month with no resolution in sight. More
by M.mcpartland82
Verified CustomerEmployees Worked With
Ryan. Scott
June 03, 2024
ALL THE PEOPLE WE WORKED WITH HAVE BEEN EXTREMELY HELPFUL AND VALUABLE.. IAm curious about the trailer harness for the hitch on my Santa Fe that I paid v for AND VALUABLE.. IAm curious about the trailer harness for the hitch on my Santa Fe that I paid v for More
by DANDOESNTKNOWWHATGMAILIS
Employees Worked With
June 03, 2024
Mat and Ryan were amazing and really helped me with my car buying process. They made it super easy. car buying process. They made it super easy. More
by CByrne
June 02, 2024
Service was amazing and very attentive, recommended all my friends and family to this dealership my friends and family to this dealership More
by REED_2010
June 02, 2024
Never returned phone calls. Never spoke to me concerning interest rates. Used my credit because I was co-signed on loan. Turned out after reading docs I am responsible owner of Never spoke to me concerning interest rates. Used my credit because I was co-signed on loan. Turned out after reading docs I am responsible owner of 2021 Trax. I’m stuck No communication with sales person levon More
by HARDISON_FAMILY3
June 02, 2024
Excellent follow through! Makes me feel like family. They send me many texts with care tips and reminders when and what service is due. Love my car!!!!!!!! Makes me feel like family. They send me many texts with care tips and reminders when and what service is due. Love my car!!!!!!!! More
by DIRD
June 01, 2024
I live 123 miles from the nearest Hyundai Service Center. When I made the appointment for the recall #197, I explained that I live out of town, and there is oil leaking onto my alternator. They had my car fo When I made the appointment for the recall #197, I explained that I live out of town, and there is oil leaking onto my alternator. They had my car for 3 hours, just to confirm what I told them over the phone. They explained they don't keep the alternator or valve cover gasket in stock. They had to order the parts and I had to bring it back a second time. Guess what, they didn't have it ready by the time I had to return home!!! My grandkids were getting out of school! Thank goodness my daughter brought her truck. So, home we went, just to return, a 3rd time. 246 miles.round trip, three times, totals 738 total miles, not including the 2nd vehicle. Multiply 5.25 per gallon of premium gasoline times 37 gallon equals ~$195.25, plus, lunch for 3ach day Altogether, it cost me our of pocket about $300, not including my time, just waiting. I realize their is a certain protocol these places have to follow, however, for those of us that do not live in a big city, there is no consideration made by the service department. On the bright side, there is no more leak and the new alternator is working as it should. One more thing, the mechanic forgot to put a screw back in place on the manifold. Thank God I found it when I got home!!! It was a miracle the screw did not fall out while traveling home!!! More
by rclingan17
Employees Worked With
Ryan Newman, Jeremy Olsen
May 31, 2024
If you’re looking for a no pressure car salesman, ask for Mike Costello. He was polite and straight forward and was a pleasure to deal with. He answered all our questions and seems to believe in the products Mike Costello. He was polite and straight forward and was a pleasure to deal with. He answered all our questions and seems to believe in the products he’s selling. Thanks Mike for all the time you spent with us. More
by Rob
