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Lance Smith

Overview Reviews (941) Inventory (321)

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Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.7

941 Reviews

Overview Reviews (941) Inventory (321)

4.7

941 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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941 Reviews of Lance Smith

September 07, 2026

Dealership Rating

Employee Rating

Very attentive, paid attention to what I said He didn't try to sell me anything when I explained I couldn't afford any extra expenses try to sell me anything when I explained I couldn't afford any extra expenses More

by DHUTCH53

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

Sep 08, 2026 -

Lithia Hyundai of Reno responded

We're pleased to hear our team was attentive and respectful of your budget. We appreciate your feedback and hope to serve you again in the future! Thank you from the entire team at Lithia Hyundai of Reno.

September 03, 2026

Dealership Rating

Employee Rating

Lance our service advisor was outstanding worked up a quote for us and scheduled the appointment got the work done got the vehicle back everything's great quote for us and scheduled the appointment got the work done got the vehicle back everything's great More

by MIKE_FRANCILO

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

Sep 03, 2026 -

Lithia Hyundai of Reno responded

Mike, we're glad Lance provided outstanding service! Thank you for choosing Lithia Hyundai of Reno and for sharing your experience.

September 01, 2026

Dealership Rating

Employee Rating

Extra care and engagement was appreciated. Staff was clearly looking out in our best interests Staff was clearly looking out in our best interests More

by h2owise

Verified Customer

Recommend Dealer

Yes

Sep 01, 2026 -

Lithia Hyundai of Reno responded

Thank you for taking the time to share this feedback with our team here at Lithia Hyundai of Reno! We're glad to know that we provided you with a great experience. See you next time!

August 28, 2026

Dealership Rating

Employee Rating

Provided great service Lance was very attentive and kept us updated throughout the process Great us updated throughout the process Great More

by BERAT98

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

Aug 31, 2026 -

Lithia Hyundai of Reno responded

Cheers to the 5-stars! Thank you for the special shout-out to Lance for the attentive and thorough communication. We look forward to serving you again in the future at Lithia Hyundai of Reno!

August 28, 2026

Dealership Rating

Employee Rating

Provided great service Lance was very attentive and kept us updated throughout the process Great us updated throughout the process Great More

by BERAT98

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

Aug 31, 2026 -

Lithia Hyundai of Reno responded

Thank you for the glowing review and special shout-out to Lance for the 5-star service! We appreciate your business at Lithia Hyundai of Reno. See you next time!

August 28, 2026

Dealership Rating

Employee Rating

Provided great service Lance was very attentive and kept us updated throughout the process Great us updated throughout the process Great More

by BERAT98

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

Aug 31, 2026 -

Lithia Hyundai of Reno responded

The team at Lithia Hyundai of Reno loves seeing great reviews! Thank you, Berat98!

August 27, 2026

Dealership Rating

Employee Rating

Lance is great every time I bring my hyundai into service.Lance takes amazingly good care of me service.Lance takes amazingly good care of me More

by Overthend

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

Aug 28, 2026 -

Lithia Hyundai of Reno responded

Thank you for your five-star review of Lithia Hyundai of Reno! We're thrilled to hear Lance continues to provide amazing service every time you bring your Hyundai in and that he consistently takes such great care of you throughout your visits. We look forward to welcoming you back for your future service needs!

August 10, 2026

Dealership Rating

Employee Rating

I’ve had issues with the recall regarding the film applied to the third row windows. I have reached out to Lance multiple times in the past month and have not received any return calls or texts or any applied to the third row windows. I have reached out to Lance multiple times in the past month and have not received any return calls or texts or anything at all. I would like to speak to his manager in hopes to rectify this issue. More

by C.HANSON98

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Aug 12, 2026 -

Lithia Hyundai of Reno responded

Hello, Thank you for your feedback. We understand your frustration and are disappointed to hear that your attempts to reach out regarding your recall have gone unanswered. I would like the opportunity to speak with you directly to discuss this further. At your convenience, please reach out to me using the contact information below. Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

August 09, 2026

Dealership Rating

Employee Rating

Lance has been great to deal with, always professional and easy to work with. Thank you Lance and easy to work with. Thank you Lance More

by 4MOORE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Holly Jensen

Aug 10, 2026 -

Lithia Hyundai of Reno responded

It’s great to know Lance has consistently made your visits easy and professional. We’ll be sure to share the recognition with him. We appreciate your continued trust in Lithia Hyundai of Reno and look forward to seeing you again.

August 06, 2026

Dealership Rating

Employee Rating

Lance is amazing! Had a great experience with the service department. The only reason I keep coming back is Lance. He has great customer service! Had a great experience with the service department. The only reason I keep coming back is Lance. He has great customer service! More

by BRANDON.DEWHURST

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

Aug 08, 2026 -

Lithia Hyundai of Reno responded

Thank you for sharing your awesome feedback about Lance! We will be sure to pass along your kind words. We look forward to serving you again!

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