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Lithia Hyundai of Reno

Reno, NV

4.3
3,908 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
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2620 Kietzke Lane

Reno, NV

89502

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Showing 3,908 reviews

February 06, 2025

I’m really happy for coming to your dealership, I left there a happy man More

by DRISKELLPAUL8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Lithia Hyundai of Reno responded

Paul, Thank you very much for your business and the great star score. We appreciate you taking time from your busy day to let us know how we're doing. These reviews are important to us, as is your total satisfaction. If there is anything else that we can do for you please let us know. We look forward to seeing and servicing you in the future. And thanks again for the great star score. Regards, Scott SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

February 05, 2025

Lance offers the best communication about service. He is knowledgeable and kind. I love working with him. I have been having my Hyundai Sonata serviced at Lithia Hyundai for 9 years. More

by LNICHOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Lithia Hyundai of Reno responded

LNICHOLL, thank you for your continued trust in Lithia Hyundai of Reno! We're delighted to hear that Lance has consistently provided excellent service over the years. We look forward to serving you and your Sonata for many more!

February 03, 2025

The process was so smooth. I live out of state and they gave excellent service and delivered me the car. More

by MHEUVELHORST
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Lithia Hyundai of Reno responded

MHEUVELHORST, we're delighted to hear that our team at Lithia Hyundai of Reno made the process smooth and convenient for you. Thank you for choosing us, and enjoy your new car!

February 01, 2025

I loved your service Department especially Lance Smith whom I dealt with for 10 years. I did all the service recommendations as they were due and it had 160,oooplus miles when I decided to get a 2025 new More

by ABARRETT785
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : the shuttle driver with the curly hair
Feb 03, 2025 -

Lithia Hyundai of Reno responded

Thank you for your kind words about our service department at Lithia Hyundai of Reno! We're glad to hear that Lance and the team provided excellent care over the years. We wish you all the best with your new car, and we're here if you ever need anything in the future!

January 31, 2025

Holly was extremely knowledgeable and accommodating, going the extra mile to help find the right deal. Hands down the best experience I ever had buying a car. More

by LUCASARIZU
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Lithia Hyundai of Reno responded

Lucasarizu, we're delighted to hear that Holly provided you with such an exceptional car-buying experience at Lithia Hyundai of Reno. Thank you for sharing your positive feedback!

January 31, 2025

We have been working with Hyundai now for 2 hrs and the experience has been great ! More

by davidageddes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Lithia Hyundai of Reno responded

Thank you for the positive review! Until next time, safe travels!

January 29, 2025

We bought a new 2024 calligraphy and it's been in your shop for 3 months now going on the third transmission I would like the car replaced or my money refunded. It's been in the shop longer then we.had it More

by donnadonaldsonunhappy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Lithia Hyundai of Reno responded

Donna, I called shortly after 4:00 this afternoon and left you a message, when you get a chance can you or Mr. Donaldson give me a call back so we can discuss a way forward please? My direct line is 775-682-3342, or email me at SRobert@Lithia.com. I look forward to connecting and figuring this out with you. Scott Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352

January 29, 2025

Just came in for a regular service and was out the door within the hour. More

by JKSSSPARKS
Recommend Dealer
Yes
Jan 30, 2025 -

Lithia Hyundai of Reno responded

Thank you for the review. Should you ever need anything else, please let us know.

January 29, 2025

I did not have an apt. ,but needed advice on operation of new Tuscon SEL hybrid. Just waited a few minutes and someone was avaiable and went out to help me with my question More

by ANNEAMASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember person's name.
Jan 30, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear that our team at Lithia Hyundai of Reno was able to assist you promptly with your Tucson SEL Hybrid. Thank you for sharing your experience, and we're always here if you need further assistance!

January 28, 2025

They delivered the car to me personally and followed up and answered all my questions. More

by MHEUVELHORST
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wes Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno in your search for a new car! We wish you many happy miles ahead.