Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Lithia Hyundai of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.4
4,181 Reviews
OUR HISTORY Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees. TODAY Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers. CONCERNS If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
Contact Dealership
View Awards

2620 Kietzke Lane

Reno, NV

89502

Directions

By Type

Showing 4,181 reviews

September 07, 2025

Service was on point and really fast, though they took longer actually to coordinate about the warranty in my vehicle. More

by Igor Lopes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
Report | Print
Sep 08, 2025 -

Lithia Hyundai of Reno responded

Hi Igor, We’re pleased that you found our service efficient here at Lithia Hyundai of Reno! We appreciate your patience with the warranty coordination as well. Safe travels ahead!

September 06, 2025

Lithia Hyundai of Reno Service Department provides superb service from scheduling to service completion. Associates are friendly, waiting roo. Is splendid for a short or all day wait. More

by Rs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed need to update
Report | Print
Sep 08, 2025 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno and for leaving us such a great review. It makes our day to hear that our team was so helpful and knowledgeable. See you next time!

September 05, 2025

Your feedback website sucks. I had to reset password 3 times even though the new password was accepted. Other than that your dealership was great. Gabby, Levi, Lance, and Tony w More

by JUDGEROY
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2025 -

JUDGEROY responded

The same night I purchased the vehicle I received an email asking for my feedback. I responded and when I got to the submit link I used my then current email and password. I received the message that that they were not acceptable. I double checked re-entered and received the same response. So I selected the link that asked for a login code. Instead of a code I was directed to enter a new password. So I did as I am older and sometimes enter stuff incorrectly. Then the most irritating thing about the experience happened. I was directed back to the login and had to re-enter all of the previous answers. I entered the brand new password and received the same invalid response. So I then performed the same steps a third time. I once again answered the same questions. This submittal, with the new first sentence, added. This was accepted. What needs to be fixed is to have the program return to where they left off. Normally, I wouldn’t have responded a second or third time but I didn’t want anything to reflect poorly on any of the employees who helped me. I want to state that while I still get upset with the trade in on a prior purchase and feel it was not settled satisfactory I don’t hold grudges and continue to return. This purchase is my 4th from your dealership. While I like your product, your employees like Lance and Gabby are a large reason I continue to come back

Sep 08, 2025 -

Lithia Hyundai of Reno responded

Hello, We apologize for any issues you had on the website, but we are happy to know your experience at the dealership was a positive one and that Gabby, Levi, Lance, and Tony delivered the kind of service that keeps you coming back. Four vehicles is no small milestone, and we’re honored to have earned your continued trust. Looking forward to helping with number five when the time comes!

September 05, 2025

I felt so welcome by everyone. I felt seen and heard, they did a great job! More

by LACIE0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Vassallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2025 -

Lithia Hyundai of Reno responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Lithia Hyundai of Reno.

September 05, 2025

I had a wonderful salesman( Cesar) that was thoroughly knowledgeable on the products. I met senior salesman, Daniel Dunham who handled my sale meeting my desires. I also met the finance mgr. Devin. And th More

by SBHARDING1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Lopes
Report | Print
Sep 05, 2025 -

Lithia Hyundai of Reno responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Lithia Hyundai of Reno.

September 04, 2025

Customer service and service for my car are great. The wait time is not long. I am satisfied. More

by DELFINAMORENO694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Condron
Report | Print
Sep 04, 2025 -

Lithia Hyundai of Reno responded

Hi, We appreciate the review. We are glad your time with us was a great experience. We hope to see you again here at Lithia Hyundai of Reno.

September 04, 2025

my service associate (Lance) was very pleasant and professional I appreciate being kept up to date on the timeline for the service Also a shout out to the shuttle driver(Jennifer I think)) Very pleasa More

by TAYLOR.CM54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2025 -

Lithia Hyundai of Reno responded

Hi Taylor, Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at Lithia Hyundai of Reno.

September 03, 2025

This is my second vehicle I have purchased from Lithia Hyundai. This dealership always goes above and beyond for you. Salesman Dan is by far the best Salesman you could ever get. He is very personable and More

by AAROBERTS84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2025 -

Lithia Hyundai of Reno responded

We appreciate loyal customers like you! Dan and our Lithia Hyundai of Reno team will be thrilled to hear that you consistently receive excellent service with us. Customer satisfaction is our top priority, and it's evident that Dan continues to go above and beyond by providing personable, informative, high-quality service. Please don't hesitate to reach out if you have any questions. We hope to continue building our relationship with you and look forward to seeing you again in the future. Congratulations on your new car and safe travels ahead!

September 03, 2025

Gaby was great! She was friendly, helpful, knowledgeable, and fast. Gaby was understanding of my concerns and worked with me to get it figured out. More

by KHUBBELL518
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Leveille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Sanchez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2025 -

Lithia Hyundai of Reno responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Lithia Hyundai of Reno.

September 01, 2025

Holly and the sales team went out of their way to help us get the perfect car with payments I could afford. I would highly recommend anyone to work with Holly More

by Mz
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clark
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2025 -

Lithia Hyundai of Reno responded

Thank you for your positive review! Holly and our Lithia Hyundai of Reno team will be happy to hear that you had a wonderful car-buying experience with us. We know how stressful the process can be, and our team aims to provide every customer with the proper guidance needed to make the right decisions for themselves. It's clear that Holly went above and beyond! Please don't hesitate to reach out if you have any questions. Congratulations on your new car and safe travels ahead!

1
2
3
...
419