Lithia Hyundai of Reno

The experience was good except for dealing with Ryan the closer. We were given an offer on our trade-in one day and the next day it was substantially lower “because the book changed”. He also refused to hol closer. We were given an offer on our trade-in one day and the next day it was substantially lower “because the book changed”. He also refused to hold the car until the next day with a $5,000 deposit on our credit card until we could come back with a check. So he had a salesman drive to our house at night to pick up a check. If this company policy, it’s incredibly off-putting. Lucas, on the other hand, did a great job. More

I sold this car almost a year ago to someone with the same first name. Now this dealership won’t leave me alone. They are even mailing things to my address with her name on them. Calling my number and em same first name. Now this dealership won’t leave me alone. They are even mailing things to my address with her name on them. Calling my number and emaling me. I don’t own a Hyundai. Don’t let them get your contact info or they will harass you forever. More

I have been in twice. Once for a recall and once for brakes. When I was in for the recall I asked to be called when my car was ready. I needed my car as soon as possibl Once for a recall and once for brakes. When I was in for the recall I asked to be called when my car was ready. I needed my car as soon as possible. I got no call and when I called to check could not get a hold of anyone. My car was finished sooner than I was told but I waited because I did not know if it was done. I ended up waiting over 3 hours for a job that was done in 1 hour. The service advisor did not care. The second time Lace helped me. He always provides excellent customer service so I had no issues. This makes me not want to return because I could not find out if my car was ready. More

The staff was very friendly and eager to help. I were able to find exactly what I was looking for. Establishment was very clean. I were able to find exactly what I was looking for. Establishment was very clean. More

I felt like I was constantly being ripped off and tricked out of nickels and dimes. First off, having one price online, then 10% markup window sticker is old time car dealer trick xx. Obviously looking out of nickels and dimes. First off, having one price online, then 10% markup window sticker is old time car dealer trick xx. Obviously looking for suckers. Salesman response “well, if you saw something less online, we can MAYBE honor it. Flimsy. Your $1000 dealer add on for whatever you made up on paint and seat treatment is just a joke. NOBODY could explain what it was, just brushed it off like they knew it was a “necessary scam”. And my car is Matte - did you really coat it? Was it specialized for Matte? I asked for proof and just got himms and haws. This is sad salesmanship and a embarrassment to your dealership. I paid cash, did not authorize my credit run, and they did illegally anyway. after all done, I realized I bought one of the most expensive cars on lot, and it didn’t have floormats. When I asked one of the 3 people selling it to me, the response “oh yeah, some don’t - we complained about that already”. No solution, just shirking responsibility. Maintenance comes with the car, now I get constant emails telling me to “come in for good deal $200 first maintenance”. To be honest, I dread coming in to your dealership again and getting harassed to buy things not necessary… I may just drive to carson city to avoid. More

I'm not happy with my service. The problem they are telling me doesn't make sense I payed cash for my car 12/24.can you help me I'm afraid to drive very far in my car. The problem they are telling me doesn't make sense I payed cash for my car 12/24.can you help me I'm afraid to drive very far in my car. More

Horrible experience buying a car from them. I got a new windshield, but after a couple washes the same nicks in the glass are back. I got a new windshield, but after a couple washes the same nicks in the glass are back. More

The whole process was really easy and fast everybody there is really nice and they give you the car super clean. there is really nice and they give you the car super clean. More

The people are up to date on my auto and work completed on time. With all questions from myself ancered. on time. With all questions from myself ancered. More

They installed the hitch and everything was fine. They worked with me on the wiring harness. There were recalls on the old harness. They worked with me on getting the right one ordered. They worked with me on the wiring harness. There were recalls on the old harness. They worked with me on getting the right one ordered. More