Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lithia Hyundai of Reno
Reno, NV
3,818 Reviews
OUR HISTORY
Walt DeBoer founded Lithia Motors in 1946 as a Chrysler-Plymouth-Dodge dealership in Ashland, Oregon. Following Walt’s death in 1968, Walt’s son Sid along with Dick Heimann, grew the business to include 5 stores and 19 franchises in Southern Oregon. In December 1996, this collection of dealerships was transformed into Lithia Motors, Inc., a publicly traded company (NYSE stock symbol-LAD). We envisioned a company that would continuously grow, provide great customer service, and opportunities for employees.
TODAY
Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States.
We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions.
We believe that our local communities are our lifeblood. In addition to the employment opportunities we provide in each of our neighborhoods, we also provide contributions to charitable organizations that serve our families, friends, and customers.
CONCERNS
If you have any concerns or would like to provide us with some feedback please let us know at 888-971-6632. We look forward to hearing from you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,818 reviews
August 30, 2024
Everyone was very helpful and genuine and I felt that I was being helped to find a good fit car for me. I am happy with my purchase and service. was being helped to find a good fit car for me. I am happy with my purchase and service. More
by EMAIL2
Verified Customer
August 29, 2024
People were very friendly and helpful. The place was clean. We have coffee, tea, cold drinks. I am happy with their service. The place was clean. We have coffee, tea, cold drinks. I am happy with their service. More
by LISAYU1688
August 28, 2024
Great job easy could improve credit company's that's probably out of Lithias control probably out of Lithias control More
by STCLAIR_NANCY
August 27, 2024
Great service and friendly staff. I will continue to bring my vehicle here. I've always taken car to a Hyundai Dealership and will always continue to do so. I will continue to bring my vehicle here. I've always taken car to a Hyundai Dealership and will always continue to do so. More
by DUPREE43
Employees Worked With
Attillio Ravo - Great Customer Service!
August 27, 2024
Holly Jensen is an incredible sales person. She is professional and knowledgeable. I would buy a car from her again. She is professional and knowledgeable. I would buy a car from her again. More
by PEGGYJWARING
Employees Worked With
August 24, 2024
Lance Smith and Scott Robert are my go to people. Always on time,kind and courteous.I wait while while car is being serviced. Always on time,kind and courteous.I wait while while car is being serviced. More
by KRISTINELUNA
August 22, 2024
My brand new Hyundai (less than 2 weeks and less than 1000 miles) broke down while out of town in Reno (200 miles from home). I had it towed to Reno Hyundai (closest dealer). Service was closed and Sales 1000 miles) broke down while out of town in Reno (200 miles from home). I had it towed to Reno Hyundai (closest dealer). Service was closed and Sales would not give me a loaner car to get home. Best they could do was drop me off at the airport in hopes of getting a rental car which they said corporate Hyundai would reimburse me for. Called when Service opened Monday and service advisor told me he wouldn’t even be able to pop the hood and look at my car for at LEAST a week. Also told me that this could be all my fault and I could have done something to damage my brand new car. I asked if I would know that I had caused this damage and he indicated “no you could have run over a small rock that blew your radiator”- I had the feeling this is what he was trying to prepare me for. Service advisor was completely unempathetic to my situation - offered no help, provided no estimate of when they could even do initial diagnostic, and told me several times this could be my fault. Ended up having my car towed to my home dealership who was able to fix in less than a day. Root cause of issue was a manufacturing miss- improper grounded hose. To date (1 month later), Corporate is refusing to reimburse my rental car even though Reno wouldn’t give me a loaner and all work was under warranty. Super disappointing experience all around. More
by Christina
Employees Worked With
I don’t remember service advisor name
August 21, 2024
Lance is always very pleasant, informative, friendly, respectful and helpful. He explains everything so I have complete understanding of what is going on with my auto. I bring my Mercedes to this dealers respectful and helpful. He explains everything so I have complete understanding of what is going on with my auto. I bring my Mercedes to this dealership and trust the service I receive every time!! Thank you Lithia!!! More
by IVYGLEN
Employees Worked With
August 21, 2024
Professional, courteous, friendly. Location is easy to find.and drive to A pleasure to go visit. Location is easy to find.and drive to A pleasure to go visit. More
by tammy
Employees Worked With
August 07, 2024
I recently had the pleasure of purchasing an Audi from Levi and I cannot recommend him highly enough! From the moment I walked onto the lot, he made me feel welcomed and valued as a customer. What truly s Levi and I cannot recommend him highly enough! From the moment I walked onto the lot, he made me feel welcomed and valued as a customer. What truly stood out to me was that he took the time to understand my needs and preferences. His honesty and transparency made the entire process incredibly smooth and enjoyable. Not only did Levi help me find the perfect car, but he also went above and beyond to ensure I received a fantastic deal. He worked diligently with the financing team to secure a rate that fit my budget, which I truly appreciate. More
by Aranza222
