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Lithia Hyundai of Odessa - Service Center

Odessa, TX

4.2
868 Reviews
Call Service Center (432) 614-0345

868 Reviews of Lithia Hyundai of Odessa - Service Center

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November 22, 2024

Our experience was horrible. Service was TERRIBLE. We will not be buying another new vehicle from this dealership nor will we ever recommend you to anyone. More

by MBC0936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristopher Kilgore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kristine Campbell
2.0
This rating includes all reviews, with more weight given to recent reviews.
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November 16, 2024

We shouldn’t have had to get out of our vehicle, the service tech should have came to us. They always come out to us at the Chevrolet dealership. More

by BRP57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Guerra
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Nov 18, 2024 -

Lithia Hyundai of Odessa responded

Thank you for sharing your feedback with us. We appreciate your perspective and will take it into consideration as we continue to improve our customer service.

November 15, 2024

So far everything has been taken care of and gone well at this Hyundai dealership More

by DAVIDLPEPPER9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with us, David. We are delighted to hear that everything has been taken care of to your satisfaction at our dealership. If you have any further feedback or questions, please do not hesitate to reach out.

November 14, 2024

Fast service and friendly staff Explained everything that I need to take care of on my car. More

by aleopardgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Lithia Hyundai of Odessa responded

Thanks for the wonderful review of Lithia Hyundai of Odessa. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!

November 13, 2024

I got the oil change and they did not install the under cover correctly, which was new so two months later it completely flew off in the freeway. I tried talking to someone and I was told the person was no More

by Jcrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristine Campbell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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November 08, 2024

Great People, Great Service. Made everything easy and staff was very knowledgeable very polite and helpful More

by STEPHENEGALINDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your experience! We are thrilled to hear that you found our staff to be knowledgeable, polite, and helpful. We appreciate your kind words and are grateful for your support.

November 08, 2024

Everything was great and every time I go they are prompt and friendly. They go out of there way to make sure I'm happy with their service More

by SILVIAGV5848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with us, SILVIA. We are thrilled to hear that you found our service prompt and friendly, and that we were able to go above and beyond to ensure your satisfaction. We truly appreciate your feedback and look forward to serving you again in the future.

November 08, 2024

Took too long and everyone was standing around doing nothing. The dealership was nice and clean and cold but i was there for 2 hours for an oil change More

by LMULLINS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Who knows
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November 08, 2024

They were very friendly and let me know what the problem was with my brakes More

by MYERSBREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lesley guerra
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Nov 13, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your experience at our dealership! We are glad to hear that our team was able to assist you with your brakes and provide you with friendly service. Let us know if there is anything else we can help you with in the future.

November 06, 2024

Great people and service! Thanks you to everyone. Special thanks to Johnny Ybarra car salesman for his outstanding care of his customers. More

by RAQUELUM6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Lithia Hyundai of Odessa responded

Thank you so much for taking the time to leave us such a kind review! We are thrilled to hear that you had a great experience with our team, especially with Johnny Ybarra. We truly appreciate your support and hope to see you again in the future.

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