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Lithia Hyundai of Odessa - Service Center

Odessa, TX

4.1
856 Reviews
Call Service Center (432) 614-0345

856 Reviews of Lithia Hyundai of Odessa - Service Center

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March 07, 2025

They are really good at what they do there they get you in and out as quickly as they can More

by MONDIE1558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristopher Kilgore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 06, 2025

although it was busy, the staff and mechanics moved at a fast pace. Staff were very friendly and helpful. Very knowledgeable about the vehicle and maintenance needed to be done. More

by DESIREETOTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jazmine (service advisor)
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Mar 07, 2025 -

Lithia Hyundai of Odessa responded

Thank you, Desiree, for sharing your positive experience with us. We're delighted to hear that our team was able to provide friendly and efficient service, even during busy times. It's great to know that our staff's knowledge and helpfulness met your expectations. Your feedback is greatly appreciated and motivates us to continue delivering excellent service.

March 06, 2025

Eric kept us updated on our auto. That made me feel like he cared about his customers. More

by ENDO147LYDIA
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristopher Kilgore
3.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Morales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Rodiguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Morse
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your experience. We're delighted to hear that Eric provided you with excellent communication and made you feel valued as a customer. At Lithia Hyundai of Odessa, we strive to ensure our customers feel cared for and informed throughout their visit. We appreciate your feedback and look forward to serving you again in the future.

February 18, 2025

Very easy, very nice people this was the easiest way to buy a car we had to sign and we took the car I loved this carlot More

by LORIV288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry super nice
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Feb 20, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience with us! We are thrilled to hear that our team made the car buying process easy and enjoyable for you. We appreciate your feedback and are happy to hear that you love your new car.

February 15, 2025

Slow response time, waited a month for a call back, within that time frame I called over 30 times and then they changed my appointment twice. Also I mentioned another noise that everyone in my family c More

by Diego Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Gonzales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Lithia Hyundai of Odessa responded

We are extremely sorry to hear about this and sorry to disappoint a customer. Please reach out to us at (432) 614-0345 as we want to hear your concerns and address them in the most suitable way. We look forward to hearing from you.

February 12, 2025

My local Hyundai dealership has always provided quick and excellent service. Always handling my property with care. Eric Gonzalez insures all my questions in regards to services are answered, with great hosp More

by HARRISON.BRIANNAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with us, Harrison. We are delighted to hear that you received quick and excellent service from our team, particularly from Eric Gonzalez. Your satisfaction is our top priority, and we appreciate your kind words about the care and hospitality you received. Thank you for choosing Lithia Hyundai of Odessa for your automotive needs.

February 05, 2025

Theodore and the managers were great to us and knew exactly how to help make the new car buying great More

by AGONZALES51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theodore Schroeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2025 -

Lithia Hyundai of Odessa responded

Thank you for your five star review. The Lithia Hyundai of Odessa team is delighted we could serve you so well.

February 04, 2025

Repaired in a reasonable amount of time was able to make an appointment for drop off aa well. More

by vickieof77357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave a review, Vickie! We're glad to hear that you were satisfied with the timeliness of the work done on your vehicle and that the drop off appointment process worked well for you. We appreciate your feedback and look forward to serving you again in the future.

February 04, 2025

Very Professional and definitely would recommend to others. Terry went way beyond in helping and I pray a blessing over the dealership as well. More

by M_PERKINSS
Recommend Dealer
Yes
Employees Worked With
Brian Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Lithia Hyundai of Odessa responded

Thank you for recommending us! We're thrilled to hear that Terry provided you with exceptional service. Your kind words and blessings mean a lot to us. We appreciate your support and hope to see you again in the future.

February 04, 2025

Work done in a reasonable amount of time. Was able to make a drop off appointment. More

by vickieof77357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave a review, Vickie! We're glad to hear that you were satisfied with the timeliness of the work done on your vehicle and that the drop off appointment process worked well for you. We appreciate your feedback and look forward to serving you again in the future.

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