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Lithia Hyundai of Odessa - Service Center

Odessa, TX

4.1
847 Reviews

847 Reviews of Lithia Hyundai of Odessa - Service Center

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January 21, 2025

Customer service was great Leslie was a great help very happy very the service thank you More

by J7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie
Jan 22, 2025 -

Lithia Hyundai of Odessa responded

Thank you for your five star review. The Lithia Hyundai of Odessa team is delighted we could serve you so well. Hope to see you again soon.

January 18, 2025

Everyone was helpful and friendly. Will definitely be back for all my vehicles services. Keep up the great work! More

by rae_335
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Lithia Hyundai of Odessa responded

Thank you for your five star review. The Lithia Hyundai of Odessa team is delighted we could serve you so well.

January 17, 2025

The service department was great Leslie was very helpful during our visit there thank you More

by J7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie
Jan 20, 2025 -

Lithia Hyundai of Odessa responded

Thank you for your five star review. The Lithia Hyundai of Odessa team is delighted we could serve you so well.

January 16, 2025

Eric and Lesley are the best service people. Prompt and knowledgeable with great personality and charm More

by SMG49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lesley
Jan 20, 2025 -

Lithia Hyundai of Odessa responded

Thank you for the wonderful review of Lithia Hyundai of Odessa. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!

January 10, 2025

I was very pleased when I showed up to get the oil changed in my Pallisade Issac was very helpful More

by MICHAEL.GONZALES123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issac Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with us, Michael. We're glad to hear that Issac provided helpful service during your oil change appointment. Your feedback is greatly appreciated!

January 10, 2025

Any time I need service for my Sante Fe I come to this service department. Eric and the staff are always professional and helpful. I know that I can trust them to take care of my vehicle and any questions More

by TRISTANGARCIA21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristopher Kilgore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Rodiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristine Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Lithia Hyundai of Odessa responded

Thank you for your kind words and loyalty. We are delighted to hear that Eric and our staff have consistently provided you with professional and helpful service. Your trust in us means a lot, and we are always here to address any questions or concerns you may have.

January 10, 2025

My car was in the shop for 5 days due to a misfire until the 4th day the mechanic checked it out and I had to drive back to El Paso and come back until the 5th day. They fixed the misfire but would not do a More

by Mayra H.Martinez de Saucedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristopher Kilgore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Rodiguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Morse
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kristine Campbell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Lithia Hyundai of Odessa responded

We're sorry to hear your experience was less than amazing. Please reach out to us at (432) 614-0345 so we can understand more about what happened and how we can improve. We look forward to hearing from you.

January 04, 2025

The dealership did a good job on working on my vehicle thank you I would recommend them to friends of mine More

by arturteaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Lithia Hyundai of Odessa responded

Thank you for your kind words. We are thrilled to hear that you had a positive experience with our dealership. We appreciate your recommendation and look forward to serving you and your friends in the future.

January 03, 2025

Very efficient, friendly and accommodating. When I go for my oil change they get me in and out as quickly as possible which is greatly appreciated. Keep me updated on anything my car may need. More

by thelma.yanez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your experience with us, Thelma! We're glad to hear that our team was able to provide you with efficient and friendly service during your oil change. Keeping our customers updated on any additional maintenance needed is always a top priority for us. We appreciate your feedback and look forward to serving you again in the future.

December 25, 2024

The service department lady was dressed in leggings and an oversized sweater? Not professional for a deal ship n my opinion also not too friendly either. Also the male was consistently on the cell phone as More

by Lacazares77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : 2 people not listed did not get names because no name tag or badge was on person
Dec 26, 2024 -

Lithia Hyundai of Odessa responded

Thank you for reviewing us and offering your sentiment. We hope you can give us another chance to deliver a better level of service as we strive for excellence and hope we can turn this experience around. Please call us at (432) 614-0345 so we can further discuss. Thank you!

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