Lithia Hyundai of Anchorage

This will be laughable. Original intent was servicing my Hyundai accent oil change. The service center rescheduled my oil change, and 2weeks later, I called w/in 24hrs, h Original intent was servicing my Hyundai accent oil change. The service center rescheduled my oil change, and 2weeks later, I called w/in 24hrs, having left to visit sister out of state. Super great to get the text’d automatic reschedule👍🏼. Tho, that is a first and may have had to do with the pending ‘millennial theft recall’ with the ignition. Anyway, nice to get a reschedule, thank you 🙏🏼. With recall I was encouraged that I would get Uber’d\Lyft’d as a courtesy. 🙂 Yes, it was decent going out, and if your not already laughing 😆, yeah, no Uber’d\lyft’d back. 😐 Yeah, it’s a busy time(May in AK) and managing good service and happy crews both sides; workers/staff and clients is where the Goldilocks zone is located!! Tho, having called for a return ride, the gentleman taking my call; took it so far as to say he ordered one and it’d be arriving. Perhaps at this time in day and relationship, it gets slippery to reason the actual status of the responsibility of dealership to client; and communicate ‘there would not be a return ride’ !! Tho, I believe it can be done, or restructured to get that end met altogether. After 20 mins, I call back and was met with, another gentleman who alluded to the return ride being arranged and then calling again, my phone 📞 number being categorized as ‘spam’ !!!! Ok! Got this, tho are we all that sour at this time of day to not just swing the energy\ attitude\connection to some effort of ‘actual’ clarity- something, ‘we aren’t set up for that at the moment; and maybe in the future and we hope you can come pick up this evening and check out your new updated anti theft ignition. Is that gaslighting ??¿ or forward communication ??¿ More

I was treated like a nuisance for asking many questions because the salesperson, Owen, I was working with wasn't available. The person who approached me in a hostile manner, seemed irritated. He did not in because the salesperson, Owen, I was working with wasn't available. The person who approached me in a hostile manner, seemed irritated. He did not introduce himself. I asked his name. I think he said either Travis or Tony, but it was not Travis Richardson after looking at your sales team pictures online. Key points I would like to share with you are the following: incorrect pricing at car pick up, missing owners manual, gave me 616 pieces of single sided printed paper of the manual. I was told that vehicles don’t come with hardcopy manuals anymore that you have to look online. Lack of a full-size tire, I was told it had that, that’s what Suburu was now doing, Issues with the registration fee due to my age, overall poor treatment and broken promises. I drove from Fairbanks to pick up this vehicle in Anchorage. More

They didn't mark up the price, but still included some extra packages that I don't want with the car extra packages that I don't want with the car More

Jessica is amazing, she goes above and beyond to make sure her customers are happy. I have now purchased six cars through Hyundai and she is one of the reasons I keep coming back. Tony is also another r sure her customers are happy. I have now purchased six cars through Hyundai and she is one of the reasons I keep coming back. Tony is also another reason amazing to his customers. More

It's extremely hard to get ahold of anyone to make a simple service appointment. simple service appointment. More

The dealership was disorganized and several of the employees were dismissive or rude. They took an unreasonably long time to work on our car and did not communicate with us and we’re difficult to reac employees were dismissive or rude. They took an unreasonably long time to work on our car and did not communicate with us and we’re difficult to reach. I struggle to think of a worse experience I have had with any business. More

It was only a maintenance e visit and the person I worked with was fantastic. with was fantastic. More

The whole team at Hyundai was amazing! Jess was fantastic and super helpful. Tony has followed up to make sure everything is great. Jess was fantastic and super helpful. Tony has followed up to make sure everything is great. More

The entire experience was prompt courteous and high quality service. We were impressed with the salesperson’s knowledge of the product. quality service. We were impressed with the salesperson’s knowledge of the product. More

I’ve been doing oil changes at your dealership since I bought the car. I only want synthetic oil and I Admit I don’t remember them asking or me indicating that. But I was disappointed when I noticed on th bought the car. I only want synthetic oil and I Admit I don’t remember them asking or me indicating that. But I was disappointed when I noticed on the paperwork that they used conventional oil. More