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Lithia Hyundai of Anchorage

Anchorage, AK

Overview
Employees
Reviews
Vehicles
4.2
1,861 Reviews
Lithia Hyundai of Anchorage is focused on providing customers with an honest and simpler buying and service experience. We give customers straightforward information so that they can make confident decisions. Lithia Hyundai of Anchorage, located in beautiful Anchorage, Alaska became a part of the Lithia Motors family of dealerships in March 2003. Lithia Hyundai of Anchorage, near the surrounding areas of Anchorage, Eagle River, Palmer, Wasilla, JBER, and Girdwood, Alaska, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veloster, and the all new Hyundai Palisade. Looking for a used vehicle? We can help you with that, as well. We carry over 100 pre-owned and certified units that we will make sure to fit in your budget.
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5400 Old Seward Hwy

Anchorage, AK

99518

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Showing 1,861 reviews

May 23, 2024

Came in to have luggage rack installed . I was there a total of one hour which I didn’t think was bad. More

by rondastoebner
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
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May 23, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate your positive feedback reflecting your experience at Lithia Hyundai of Anchorage! Thank you for sharing your review, we look forward to serving you in the future.

May 22, 2024

Being transparent about wait times would be amazing. Being told afternoon appointments are quicker and still waiting two hours for an oil change is absurd. Also not being informed when vehicle is done More

by Kona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dante
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May 23, 2024 -

Lithia Hyundai of Anchorage responded

We're sorry to read about your experience with the wait times and communication during your recent visit. We understand how valuable time is, so we aim for efficiency in all our services. Your feedback helps us improve, and we'd like to discuss this further if you could reach out at your convenience. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

May 22, 2024

I had 2 interactions with the dealership and both were negative. I did not get my Hyundia serviced there. Your automated system associated the wrong name and there was no way to correct it. And whoever wa More

by Clarence
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember.
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May 23, 2024 -

Lithia Hyundai of Anchorage responded

Clarence, I'm sorry to learn about your negative experiences with us. It's crucial that our customers feel heard and helped at all times, so it's disappointing to know we fell short in this regard. We'd like the opportunity to correct any mistakes made on our end and improve your perception of us - please reach out when you can. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

May 20, 2024

Owen Luke was an outstanding sales person to work with. He's very knowledgeable of Hyundai products and was polite, not pushy! More

by JAMIE63
Recommend Dealer
Yes
Employees Worked With
Owen Luke
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May 20, 2024 -

Lithia Hyundai of Anchorage responded

Jamie, it's great to know that Owen Luke provided you with an outstanding experience at Lithia Hyundai of Anchorage. We're proud of our knowledgeable and respectful team! Thanks for the review.

May 17, 2024

Could not get anyone on the phone. Had to drive down to dealership to find out status of my car. Get more help at the desk! Ordered wrong parts which prolonged car's stay. However to t More

by MCCOYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Strickland
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Lithia Hyundai of Anchorage responded

We appreciate your feedback and apologize for any inconvenience you experienced. We're always looking to improve our service at Lithia Hyundai of Anchorage, so we'll take this into account moving forward. It's good to know that despite the hiccups, we were able to assist in reducing your total bill!

May 17, 2024

I came in for a scheduled oil change, and I waited 3 hours before my car was even moved to the bay over all 3 1/2 hours for an oil change. I’ll be doing it myself from now on. Not worth the money I paid More

by cammeron.hull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Jahnke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Beals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Johnnie III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendon Gardnew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawson Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felipe Soriano-Sosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Shook
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Lithia Hyundai of Anchorage responded

Hi Cammeron, Our team would like to thank you for allowing us to serve you, as we appreciate your business. We regret that you experienced an extended wait time, and would like the opportunity to discuss this with you further. Please reach out to me at your convenience. We hope to have the opportunity to serve you again. Moises Gonzalez - Service Manager - 907-762-5752

May 15, 2024

Used car sale was so easy! Walked in with cars.com info and drove out two hours later with my 2023 Santa Fe More

by MACGRO
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jessica Konstantynowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Lithia Hyundai of Anchorage responded

We're glad to know your used car purchase was a breeze at Lithia Hyundai of Anchorage! Enjoy the ride in your 2023 Santa Fe. Thanks for choosing us and sharing this review!

May 14, 2024

Fast easy transasction thank you to Owen Luke for helping us to get our 1st truck. More

by JEFFREY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Owen Luke
Report | Print
May 15, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience, Jeffrey! We're thrilled to hear that Owen Luke was able to assist you in getting your first truck with a fast and easy transaction. Providing excellent service to our customers is our priority, and we're glad Owen could make your experience a positive one. If you ever need anything else, don't hesitate to reach out. Congratulations on your new truck!

May 14, 2024

Slow. Poor communication. They said 2 hours for an oil change and it took twice that long. No one responded to texts at the numbers I was provided. And des More

by just me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know their names
Report | Print
May 16, 2024 -

Lithia Hyundai of Anchorage responded

We strive for timely service and clear communication, so it's disappointing to see we've missed the mark here. I'd like a chance to discuss this further with you and make things right if possible - please reach out at your earliest convenience. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

May 11, 2024

Oil change took over 2 hours! Not happy. Excuse was short on employee. tire change season? More

by SPENARDJAEJEAN
Recommend Dealer
No
Employees Worked With
Oil change express?
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May 14, 2024 -

Lithia Hyundai of Anchorage responded

We apologize for the extended wait time you experienced during your recent visit for an oil change. Your time is valuable, and we understand your frustration with the delay. We strive to provide efficient and timely service to all our customers, and we regret falling short of your expectations on this occasion. While we do our best to ensure adequate staffing levels, seasonal demands such as tire changes can sometimes impact our service times. If there's anything further we can do to address your concerns or assist you with your vehicle, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future. Best, Moises Gonzalez - Service Manager - 907-762-5752

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