Lithia Ford of Klamath Falls

I was sold a lemon. Very dangerous to drive. Never should have been sold in that condition. They won't help me. Waiting for Kirby Gordon. Very dangerous to drive. Never should have been sold in that condition. They won't help me. Waiting for Kirby Gordon. More

This is the second time I have bought from this dealership. The experience was positive and my salesman Tyler Scott was helpful in showing me all the options of my SUV, and worked with me to get th dealership. The experience was positive and my salesman Tyler Scott was helpful in showing me all the options of my SUV, and worked with me to get the best options for me. I would definitely recommend this business to others. More

Courteous staff, fast service, recommended services coming up!! Only drawback is have to make an appointment coming up!! Only drawback is have to make an appointment More

Bought a 2017 F150 from Lithia in Bend. A few months later the wipers stopped working, and I took the truck into Lithia Ford of Klamath Falls to get them fixed. A few months after that, the A few months later the wipers stopped working, and I took the truck into Lithia Ford of Klamath Falls to get them fixed. A few months after that, the driver's side wiper flew off the truck while driving down the highway in the rain. Klamath Falls Lithia wanted another $140 to fix the wiper. I expressed my opinion to the service manager Kevin that I did not feel that I should have to pay for it. His response included "I'm doing you a favor by not charging you the $160 diagnostic fee." He quickly ended the conversation. It is worth noting that this is the second truck I have purchased from Lithia dealerships in the last two years that had safety issues on the road. Read through the reviews and you will find that Lithia consistently provides some of the worst service in the industry, thus why they are one of the few major dealerships that is not accredited by the Better Business Bureau. Save yourself the headache and spend your money with a dealer that values their customers. More

Devin Baker has worked with us on 2 major issues on our 2 vehicles. He goes beyond the call of duty to make things right. He communicated with us promptly on everything, including the snags that came up. vehicles. He goes beyond the call of duty to make things right. He communicated with us promptly on everything, including the snags that came up. You should consider him a valuable employee and should be rewarded accordingly. The mechanic he used also, was very skilled at what he does. Sorry I don't have his name. More

Christy Rajnus and rest of staff were the best! !! So caring and friendly, would recommend her to our family and friends. !! So caring and friendly, would recommend her to our family and friends. More

Worst customer service in the industry! Bought a truck with 40,000 miles on it and broke down on the first road trip 640 miles from home. They would not return my calls or pick up when they Bought a truck with 40,000 miles on it and broke down on the first road trip 640 miles from home. They would not return my calls or pick up when they saw my number. Sold me a “ bumper to bumper warranty that covered everything” they failed to disclose that it didn’t cover the exhaust components. They also failed to mention that the vehicle was manufactured in Canada and voided any warranties, especially the 100,000 mile extended warranty that would have covered the exhaust repair. The sales manager Kirby was rude and the dealership is full of crooks. Wasted $38,000! More

Christy and the rest of the staff went above and beyond to ensure my visit was the absolute best. Christy was so reassuring and helped put my mind at ease with the buying process. This was by far the best to ensure my visit was the absolute best. Christy was so reassuring and helped put my mind at ease with the buying process. This was by far the best experience I have ever had with a dealership. The process was so easy and professional. I will be doing business with them again and recommending them to everyone! More

Eric, Brett, Christy and the Ford sales team at Lithia Ford of Klamath Falls were absolutely amazing! They helped me find my dream car that me and my family can rely on year around! Ford of Klamath Falls were absolutely amazing! They helped me find my dream car that me and my family can rely on year around! More

Eric Edgar is the only person I would recommend if you want a trustworthy salesman/manager. Ratings do not apply to Eric but everyone else they do. Eric is absolutely the best person to work with. want a trustworthy salesman/manager. Ratings do not apply to Eric but everyone else they do. Eric is absolutely the best person to work with. More