Lithia Ford of Klamath Falls

We have always had a great experience with the service department! Very professional and fast service, and always explains everything I need to know. The waiting area is clean and enjoyable, and the emp department! Very professional and fast service, and always explains everything I need to know. The waiting area is clean and enjoyable, and the employees are kind, professional, and obviously moving with a purpose! Would definitely recommend! More

Having purchased my used vehicle from Lithia Ford, (2016 Ford Escape SE EcoBoost 4WD), The Sales Department did a fabulous job .... great car !. However I'd like to give Kudos to the Parts & Service Depart Ford Escape SE EcoBoost 4WD), The Sales Department did a fabulous job .... great car !. However I'd like to give Kudos to the Parts & Service Departments. When I need to replace a part, or add an accesory, Fords got it, and the prices are good. When I brought my car in for service, (oil change), the folks at the Service desk are very professional, & friendly. True to their word, the price for my service was compatible (actually it was cheaper), than my now "ex" quick lube place. At Lithia Ford, my car gets Genuine Ford Parts, (Oil & Air Filters, recommended Ford Oil, and etc ..). In addition to the mentioned departments, lets not forget the Technicians, the Men & Women Mechanics who get your car/truck safely back on the road. Thank you Liathia Ford - Klamath Falls, OR. More

t's so easy to make an appointment online. I love the friendly staff and excellent service. The only place I will take my car. I love the friendly staff and excellent service. The only place I will take my car. More

This is for the Service Department. The honesty about not needing the service I brought my car in for. Dani, is amazing, very professional and polite. She knows and understands what The honesty about not needing the service I brought my car in for. Dani, is amazing, very professional and polite. She knows and understands what you are saying and has answers for you. I would highly recommend. More

nice improvement remodeling the inside; very helpful people; quick service; nice coffee machine which enjoyed people; quick service; nice coffee machine which enjoyed More

Wow ! for once in my life I'm at a loss for words. The service was mind blowing, and I really want to thank "Christy" for all of her help and attention to for once in my life I'm at a loss for words. The service was mind blowing, and I really want to thank "Christy" for all of her help and attention to my situation, and for helping me find a vehicle that I was both happy and comfortable with. All of the staff were great, friendly, and at no time did I ever feel "pressured" during my experience. Awesome job ! More

Buyer beware! Let me regal you about how horrible my experience was with lithia so you may make your own informed choice. On 4/20, after shopping around online I Let me regal you about how horrible my experience was with lithia so you may make your own informed choice. On 4/20, after shopping around online I found a 2009 Ford f150 lariat edition for sale at their dealership. I drove out there from medford to inspect and test drive said vehicle. It was great, checked every box I needed, and the dealership was going to service it for me before I picked it up as it had been just traded in a couple of days earlier. So I signed the paperwork and left. The following Wednesday I got a call saying that my f150 would be ready to pick up anytime on Thursday the 27th. So after work I head out, and get to the dealership at 1pm. The truck isn't ready, so they ask me to wait without explanation. 30 minutes go by, an hour, two hours, 3 hours and now I'm starting to get upset. There's been no communication besides, "they are still working on it" when it was supposed to be ready "anytime". Well 30 minutes later I finally get some answers, a stubborn bolt on my differential plug, and a broken ac blender that they need to order. A part they knew they couldn't fix that day but wouldn't tell me about until I started to get upset with them.... So a week and a half go by with no word from the dealership about the new part or when it will be fixed until I get an "apology" from my salesman that he literally said "I forgot about you"...... but the part is now in and they make an appointment on the 19th of May to fix it. I drop my truck off for 4 days to get it repaired and the day I pick it up??? Now 3/4 of the buttons on my center console don't work. Volume/tuning/audio settings/media source/presets..... all disabled and not working like they were when I purchased the vehicle. When I go to tell them they need to fix it they try and tell me that "when you work on older trucks things will break"....... YOU ARE A DEALERSHIP, how do you think you can break things and not replace them??? Long story short... I am never going back to this dealership again for any purchase, even for the final repair of the center console I'm going to the lithia in medford. They actually care about people's time and money, unlike lithia in kfalls. So take this into consideration if you were thinking about buying here. More

Friendly staff, Christy and Tim are phenomenal and a great asset to your company. Smooth transaction great asset to your company. Smooth transaction More

The dealership was kind enough to send a driver in a comfortable car to pick me up. The systems and customer service at the dealership could have been more crisp and friendly. The receptionist was extre comfortable car to pick me up. The systems and customer service at the dealership could have been more crisp and friendly. The receptionist was extremely nice and friendly. I wish they would have walked me through the aspects of the vehicle I was buying and I wish they were prepared for my arrival since I had a long trip in front of me. I'm super happy with my new Bronco. More

Everyone that I had contact with was very polite and helpful. My questions were answered thoroughly, so that when I left the dealership, I was well informed. helpful. My questions were answered thoroughly, so that when I left the dealership, I was well informed. More