Lithia Ford of Klamath Falls

unethical business I leased a 2017 Ford Explorer from Bend Oregon. My car had less then 4,000 miles on it. I was driving home from Bend to California at 11:30 pm when I I leased a 2017 Ford Explorer from Bend Oregon. My car had less then 4,000 miles on it. I was driving home from Bend to California at 11:30 pm when I got a flat tire in the middle of no where on highway 97. I was about 60 miles North of Klamath Falls. I had the car packed with many house hold items, along with my family dog a 210 English Mastiff. It was 25 degrees outside and I was barely off the side of the road. I called road service to change the tire because it was dark and icy on the road. Due to the conditions it took the road service two hours to get to me. Once my tire was changed to the small spare tire the tow truck driver recommended a tire service in Klamath Falls. It took me two hours to drive 60 miles do to the small spare tire I had on my car along with the icy roads. I arrived at the tire store and had to wait several hours for the business to open. Once I received service, the tire store told me they did not have my size of tire (Same tire as when I leased it) in stock and it would take three days to arrive. Being up all night and wanting to get home I was in a bind. The employee told me about the Ford dealership (Lithia Ford) not far from their tire store and that my tire must still be on warranty. In fact it was still on warranty and I also bought an extra warranty just for tire problems such as this. The employee from the tire store gave me the phone number for Lithia Ford and listened to my entire conversation I had with the Service Department employee from Lithia Ford. The employee that answered put my on hold numerous times during a 17 minute call. I told him the tire size I needed and he told me they did not have it in stock and that it would take 22 days to order. The size of my tire are the standard size on all Ford Explorers. I, nor the employee at the tire shop I was at could believe what we were hearing. I told the service department guy my predicament, not sleeping etc. I told him I could not believe he did not have a tire to fit my brand new car in stock. The guy was rude to me on the phone and kept putting me on hold. I asked him if they could take a tire off one of their Ford Explorers on their lot and put it on my car. I again told him that my car tires were covered under two warranties. The employee said no he could not take a tire off one of their cars and put it on mine. I asked this employee what could I do. The employee told me I could wait 22 days for a tire to arrive or buy four new tires. I was so tired and knew right then this guy was not going to help me so I asked him his name because I was going to report him to Ford Corp. He gave me the name of Gerry Paul. Then he changed the spelling of his first name. I, along with the employee from the tire shop I was at knew he was lying. So, I had to buy four new tires from the tire shop I was at so that I could get home. I called Bend Oregon Ford Dealership before I left the tire shop I was at and told them what Lithia Ford had said to me and their lack of service and compassion. The guy I leased the car from in Bend called down to Lithia Ford and attempted to contact this Gerry Paul in their Service Department. He was told that there was no person at their dealership named Gerry Paul. So I'm out over $900 because of an unethical dealership! I sent an email to the top guy from Lithia Ford but received no response. Don't buy anything from this dealership. Brad More

Purchase of new vehicle Excellent experience. Would recommend this dealership and this salesman to any other individual that is wanting to purchase a vehicle in Klamath Fall Excellent experience. Would recommend this dealership and this salesman to any other individual that is wanting to purchase a vehicle in Klamath Falls Oregon USA More

TIRES they did a great job of mounting my tires and they feel great. they were quick and friendly. all around a great job done, thanks you they did a great job of mounting my tires and they feel great. they were quick and friendly. all around a great job done, thanks you More

Quick response to my contact and service center was awesome I was grateful to be able to have ready dialogue with service staff. They were clear and took full responsibility for my car’s issue. I bought it us I was grateful to be able to have ready dialogue with service staff. They were clear and took full responsibility for my car’s issue. I bought it used and it came with a broken part which wasn’t noticed right away. Communication is big for me and I was very happy to be able to text and have my calls returned. More

Excellent Service personnel are always courteous and helpful. This is my third time to this dealership. From simple oil change to a module needing replaced alwa Service personnel are always courteous and helpful. This is my third time to this dealership. From simple oil change to a module needing replaced always excellent. More

Very good Calvin and Victor did there best for me to get a new f150. I was out a car towed into dealership from out of state. They took my broken truck on trade Calvin and Victor did there best for me to get a new f150. I was out a car towed into dealership from out of state. They took my broken truck on trade got me fair deal and off I went. They let me store my camping gear in my old truck till I got back from Reno.They also are going to see me the cargo the down plates when they come in. I felt very comfortable at this dealership and will stop by and say hi next spring. Thanks guys More

Misleading service We were left to wait for half and hour so the sale representative could make another sale. We were told the car only needed a recharge and when they f We were left to wait for half and hour so the sale representative could make another sale. We were told the car only needed a recharge and when they found out that it was the complete AC unit needing a fix they left us high and dry. Don't trust these people. They refused to fix the problem or take the car back. PS. The car didn't have transmission fluid in the car either. I would avoid this dealership at all cost. More

BOTW Spencer Hammond - Professional Sales Consultant Review 5 Star service. Spencer was very conciencious of my needs and limits on purchasing a car. He offered honest information of vehicles in stock. Provided 5 Star service. Spencer was very conciencious of my needs and limits on purchasing a car. He offered honest information of vehicles in stock. Provided me with step-by-step actions and results. Spencer was very competent in ensuring information received was accurate. Spencer is very dedicated in serving his customers with respect. Spencer would love to have more military members request him when interested in purchasing their next vehicle. He is very competitive and wants to ensure his customers leave satisfied with their desires met in full. Thank you very much. I would love a copy of the photo of me and my new car. More

service has always been great the employes are always courtes, friendly and prompt to assist. i don't know what else to say as sometimes your surveys ask for to descriptive verbal the employes are always courtes, friendly and prompt to assist. i don't know what else to say as sometimes your surveys ask for to descriptive verbal responses. More

Excellent customer service I worked with Kip Phillips and he was very knowledgeable and helpful. He was able to help me find exactly what I was looking for in a car. He helped g I worked with Kip Phillips and he was very knowledgeable and helpful. He was able to help me find exactly what I was looking for in a car. He helped get the best possible deal on the car and was very friendly and easy to work with. I would highly recommend working with Kip at Lithia Ford. More