Lithia Ford Fresno

Big Improvement There was a HUGE improvement in the communication with the people behind the counter who usually ignore me and don't even make eye contact, or say, "I There was a HUGE improvement in the communication with the people behind the counter who usually ignore me and don't even make eye contact, or say, "I/someone will be with you in a moment." True, it was less busy than normal, but I felt either the staff was different, or someone has given them a kick in the butt! More

High level of Service Expertise Big Jon diagnosed the problem of an injector that was bad on my 04 F 250, They had all been replaced and one of the new ones went bad after a short t Big Jon diagnosed the problem of an injector that was bad on my 04 F 250, They had all been replaced and one of the new ones went bad after a short time so it was replaced under Ford's warrantee. I'm really pleased with the level of expertise at my Lithia Store. Chip Davis More

Got in qnd out at both drop off ans pick up Dropped off both my cars for service, great service and price. fast drop off and pick up when ready, all in one day for both vechicles Dropped off both my cars for service, great service and price. fast drop off and pick up when ready, all in one day for both vechicles More

Matt Powell rocks! ?? Matt helped make the car buying experience a wonderful one! It's always nerve wrecking making a huge purchase, but Matt listened to our needs and work Matt helped make the car buying experience a wonderful one! It's always nerve wrecking making a huge purchase, but Matt listened to our needs and worked with us to get the car we wanted at a great deal! I would highly recommend him for any purchase at this dealership! Very professional and knowledgable! More

I had my truck repaired I called Jeremy Farmener about servicing my truck and he was very helpful. He was honest about his pricing and what needed to be done. They did a very I called Jeremy Farmener about servicing my truck and he was very helpful. He was honest about his pricing and what needed to be done. They did a very good job. Thank you to John also who did the actual repairs. Excellent job by all! More

Horrible Customer Service I recently bought a Ford Focus. I chose Lithia to get my first routine service done & that was a big mistake. I made an appt over the phone, no proble I recently bought a Ford Focus. I chose Lithia to get my first routine service done & that was a big mistake. I made an appt over the phone, no problem there. I showed up right on time, and with 3 service advisors standing in front of me, not one of them acknowledged me nor did they offer to help me. I believe his name is Kyle, kept making eye contact but then would just look away and pick up the phone. Only reason I know at least one of their names is because I over heard him say it on the phone. After what seemed like 10-15 min gone by, one of them finally picked their head up from their computers and asked how they could help me. I told them I had an appt to get my car serviced. The only thing I was happy with was the work of the technicians. Great work. I didn't even get a phone call letting me know my car was done. I had to go in and ask and one of them said "oo yea its done". Well, geez thanks for the courtesy phone call guys! I've worked at a Chevy/Toyota dealership for over 4 years & I've never seen a group of horrible advisors like the ones who were at Lithia. Sad to say, I was very disappointed with Lithia's service advisors and will pick another Ford dealership next time. More

AMAZING SERVICE EVEN AT LONGDISTANCE Michael Renner did a fantastic job facilitating a sale with me in NYC. No pressure, with honest integrity in sales. He was working hard to make sure t Michael Renner did a fantastic job facilitating a sale with me in NYC. No pressure, with honest integrity in sales. He was working hard to make sure that I stayed in my budget and didn't show me items that were out of the range. He listened and waited. Michael Renner is a true sales professional. Stellar work! Highly recommended. -Chris C (NYC) More

Outstanding service. Mike Renner took the time to answer every questions about the sale of the Mustang. He truly confirm that all details of the car had been addressed be Mike Renner took the time to answer every questions about the sale of the Mustang. He truly confirm that all details of the car had been addressed before the purchase. We were treated like family. Took the time to go over the history of the newest mustang. Very grateful for all his understanding. Let us drive the freeway and city streets to show how the mustang handles. . Very nice person to work with. Spend over three hours drilling the poor sales man.. More

Car purchase made easy Buying my Ford Focus was simple and pleasant. Zack was very professional, friendly, informative and made the buying experience fun. I didn't feel pres Buying my Ford Focus was simple and pleasant. Zack was very professional, friendly, informative and made the buying experience fun. I didn't feel pressured and would recommend Lithia to my friends. Best part was driving off in my new wheels. Thank you Zack. More

Oil change at 20k Lithia did a great job all the way around. We've been working with them for many years I've always been satisfied. Not only is the service trustworth Lithia did a great job all the way around. We've been working with them for many years I've always been satisfied. Not only is the service trustworthy but our sales experiences have been great too. More