Lithia Ford Fresno

I purchased a new 2013 Ford Flex Limited Ecoboost from this dealership. When I picked up the vehicle we looked it over, it was dark out but we did find that the lift gate motor was making a grinding noise this dealership. When I picked up the vehicle we looked it over, it was dark out but we did find that the lift gate motor was making a grinding noise and would not close the lift gate without assistance. This should have been noticed and repaired at the pre delivery inspection. I should not have had to deal with stuff like this on a new car. After getting the car home the next day while we had the car in the sunlight I noticed that the dash on the interior around the stereo had a couple of large gouges in it and I found that the hood did not line up with the fender on the right side. After talking to the sales manager and taking the car back to the service department I was told that I should thank them for taking care of the dash problem and that the problem with the lift gate is not the motor and probably something ells even though I already had another Ford dealer diagnose the problem. The service manager said that they don’t do bodywork at their dealership but have a body shop they work with. Now this is not a used car this is a new 2013 that I just purchased and spent over $50000.00 on and this is the treatment I am getting after driving back to their dealership from over 120 miles away. They told me to come back next week, so this means I will have to drive another 140 miles to get the car back to them. They knew my situation before arriving and had me under the impression that I was there to drop off the vehicle and pick up a rental car then be going home to wait for them to fix the car. I have purchased 4 other vehicles from Chrysler and GM and all 4 were new off of the lots and I can honestly say that the level of service that i received from GM and Chrysler is far better than what i have seen from Ford. If this dealership wants to do the right thing they should pay a body shop locally located near me to take care of the hood problem and they should pay for the dash part and allow me to have another dealership install it while at the same time having the lift gate motor repaired. I also should not have to thank them for taking care of this stuff as this stuff should not have happened and should have been taken care of before the car was delivered to me but it is obvious that they do not look the car over very well. They do however drive them as I picked the car up it had 11 miles on it and the car just came from the factory so were they on a joy ride or were they there to actually do their job? The other thing that they should have noticed on their joy ride is that the steering wheel is not centered the way it should be, it is always turned to the right regardless of road condition and this should have been corrected. Update- The service manager called me first thing this morning and told me he is going to ship me the part for my dash and he will personally call the other Ford dealership local to me to tell them that the hood problem is a factory problem and to take care of it for me. Now I am happy, this is the level of service that I have become accustomed to with other manufactures. I will post an update after visiting the Elk Grove Ford dealership. UPDATE --- Posted 1-9-13 It has now been over 3 months since I thought that all of the problems with the car were going to be taken care of. The only thing that they took care of was the lift gate motor and has told me that they would fix everything no problem. Well here I am and nothing has been done. I talked with the Service manager and his new thing now it that I will have to bring my car back to their dealership to have the problems corrected. This is not an option as they are over 140 miles away from me. The dealership knows this but doesn’t seem to care, I realize that i made a huge mistake purchasing this car from them being that they are so far away from me but they were the only ones who had this car. Now what I did is contacted there corporate office who i spent about an hour with explaining to them what has happened and just after hanging up with them the Service manager contacted me and is now going to take care of this stuff as was originally planned. It is too bad that I had to jump thru hoops to get this stuff to where I am at currently but I guess that is what happens when dealing with a huge Corporation such as this one. The bigger the company the less they care about the customer. I learned that from now on if I run into trouble like this I will go directly to the GM or Corporate. Stay tuned for what I hope to be final update. More

I was charged $450.00 to replace a $30.00 brake switch, one week later...same problem.I returned the truck and was told "we now think" it is the shifting mechanism which will cost another $500.00!!!! I dro one week later...same problem.I returned the truck and was told "we now think" it is the shifting mechanism which will cost another $500.00!!!! I dropped off my truck on a Friday at 10am and informed Daniel in service I HAD TO HAVE IT BACK by Monday night, he agreed. I phoned the service department FIVE TIMES on Monday and never spoke to a live person in the service department. At 5pm I drove across town to confront any live person in the service department. Daniel stated we have been very busy today, our service manager quit. I asked if my truck was ready and he said we are still looking at it. I asked if it, in fact, had been looked at? He admitted they had not touched the vehicle since it was dropped off on Friday morning!!! Why the general manager, Rick Vidal was not notified of his service department's total meltdown I will never know. But I have a choice as to where I take my $40,000 truck to get it serviced and I will guarantee it will NEVER be serviced at Lithia Ford in Fresno California at 195 e. Auto Center Drive. I suggest anyone looking into sales or service at this dealership think long and hard before doing business with them. Thank you, Bill Baldwin More

Droped off my truck for repair 4 times for a total of 7 days because of the oil light. They change a part and return sometimes in a day sometimes 2 days and the can't fix the problem. One time they had the days because of the oil light. They change a part and return sometimes in a day sometimes 2 days and the can't fix the problem. One time they had the truck all day and didn't have time to look at it. All they can say is we can't find the problem and bring it back when you have time. This is not the first time either, last time it was the gas cap and engine light. That took 3 trips and 5 days in the service department. Thank God the truck is under warrenty for another year and has only 26500 miles on it. I would hate to see the labor cost for this piss poor repair. It's the last ford vehicle I will every buy if this is how they treat customers and take care of poor quality trucks. More

HUGE thank you to mark and all of the folks over at Lithia! It was a great experience and they worked really hard to get me a great deal. I really appreciate everything that was done for me. Lithia! It was a great experience and they worked really hard to get me a great deal. I really appreciate everything that was done for me. More

Mark did a great job getting me in the car I wanted,with the down payment and monthly payments I wanted.Very friendly never pushy,very happy with my experience.Thanks again Mark. the down payment and monthly payments I wanted.Very friendly never pushy,very happy with my experience.Thanks again Mark. More

The staff at Lithia Ford of Fresno was very helpful, especially Jose U., he was very patient and very helpful into seeing that all my questions were answered. The finance department and the General Man especially Jose U., he was very patient and very helpful into seeing that all my questions were answered. The finance department and the General Manager also helped me very much to see that I got the financing and a decent finance rate that made it possible to get me the car that I wanted. In the end I didn't not settle for a car I drove off the lot with the car that I had only wished I could get, the new Ford Flex. We love this new car and would not have been possible at the other dealerships we went too. We always go back to Lithia Ford. Thank you. More

I bring both my cars in for service regularly and am always greeted by friendly staff, my cars always are repaired correctly and in a timely fashion. I appreciate Louie's honesty and communication when always greeted by friendly staff, my cars always are repaired correctly and in a timely fashion. I appreciate Louie's honesty and communication when I leave my vehicles with him. I have recommeneded Lithia Ford to all my friends and family. My mother in law, father in law, 3 cousins, 1 aunt, my brother, my sister in law and my parents have all bought their vehicles from Lithia Ford and maintained them at Lithia Ford as well. Thank u for always helping us! More

I took my car in for a standard service. The service I took my car in for a standard service. The service manager wrote me up for a "standard service". I didn't realize (and it was NOT explained) t I took my car in for a standard service. The service manager wrote me up for a "standard service". I didn't realize (and it was NOT explained) that many of the service items recommended by Ford had been "upgraded" by the service manager (for example "inspect brake fluid/reservoir" was replaced with "flush brake fluid/reservoir"). This added a couple of hundred dollars to my service charge. I realize that I should have asked more questions (buyer beware), but I never expected the Ford dealer's service department to be so blatantly fraudulent. More

The Experience that i had when i drove into the ford dealership was the worst experience that i have ever had at a ford dealer the salesman that i spoke to didn't know what he was talking about. the sal dealership was the worst experience that i have ever had at a ford dealer the salesman that i spoke to didn't know what he was talking about. the salesman tried to tell me that the Mustang GT500 that they had was a mustang GT500KR which it wasn't i know my mustangs and there is a difference i would rather go to Future Ford of Clovis at least the have salesmen that know what they are talking about and are more friendly. More