Lithia Ford Fresno

I have been waiting for one month for repairs parts wrong, lost, and now????? Don't know what is happening. Left on highway after first repairs, and had to be towed in again. You replaced fan and motor wrong, lost, and now????? Don't know what is happening. Left on highway after first repairs, and had to be towed in again. You replaced fan and motor first time and then charged me 2500. For more motors, fan and hydraulic control which is only put on 2000-2002 Lincoln's. Would appreciate information in regards to repairs and charges. Thank you, Frances Reese 702-265-4088, spudislander222@gmail.com More

This place has gone down hill. Been patronizing this place for years and things have gotten bad. Now when you make an appointment for an oil change it takes over 4 hours of waiting Been patronizing this place for years and things have gotten bad. Now when you make an appointment for an oil change it takes over 4 hours of waiting in there supposed Quick Lane Service lane. Also for concerns on a car under manufactured warranty they want you to leave it for 3 days before they will even look at it. This is ridiculous so go to Future Ford instead for good service More

I drove to Fresno Lithia Ford from Madera yesterday afternoon, May 3, 2024 (I did not trust Ford Madera for any kind of business) to the Quick Lube lane before 2pm & was met by Manuel Lopez who informe afternoon, May 3, 2024 (I did not trust Ford Madera for any kind of business) to the Quick Lube lane before 2pm & was met by Manuel Lopez who informed me that Service is busy & won't be able to take in my Ford Edge for an oil change. He asked me if I wanted an oil change in my home instead but replied it's a long drive for them to do an oil change. He further told me that they do not do drive-in oil change without an appointment. I said I'll do it online but told me I cannot do it online but only by telephone . He gave me the business card of the service coordinator to call. All the information he gave me raised red flags that it stunned me. I was unable to accept the situation and leave as I stayed on on the Quick Lube lane trying to reconcile my past experiences (which were always poistive until this) with this bad news. A Service Advisor then came out and asked what service I needed. I asked for an oil change and he readily checked me in and process my request. I was in disbelief that while Manuel Lopez advised me to make an appointment and comeback for the oil change, a Service Advisor processed me for the oil change right away. I would have wasted time and gas if I left after what Manuel Lopez told me. I kept looking for answers that this guy Manuel Lopez is actually a Lot Porter who seemed to gain something by directing Quick Lube customers to make an in-home oil change or making an appointment with a particular Service Coordinator. This guy intercepted me, a Quick Lube lane customer, hijacked the job of a Service Advisor and attempted to redirect me to do business with a certain Service Coordinator. For what? Do Service Coordinators (SC) get commission & perhaps this guy get a cut? Is he trying to help this particular SC show some "performance"? After having been told to make an appointment and comeback another day, the Service Advisor saved the day for me for a relatively quick oil change that I was out of the dealership in 90 minutes. I also told him what Manuel Lopez (who had similarly approached me ahead of the Service Advisor several times in the past) did and hope that he is not allowed anytime at the Service lanes acting like a Service Advisor and redirecting customers to other Ford personnel (Sales Agents or Service Coordinators , for a cut in commission maybe?). He should be banned from the Service lane, the Service Department or Lithia Ford Fresno altogether. More

For the past several years, I have taken my Ford to Lithia for service. I have not been impressed with their service I have often had to wait at some length after entering the service desks for someone Lithia for service. I have not been impressed with their service I have often had to wait at some length after entering the service desks for someone to even notice I was there waiting. This last visit was entirely different. Employee D.J. Mc'Neil made the difference. He greeted me when I first entered the service area and took care of my car's intake which was towed to Lithia late in the day with a dead battery. First thing next day, D.J. called to let me know what the problem was and to schedule the car up for further service. He called me right away when the job was done and when I arrived to collect my car, he greeted me with a smile, first thing, as soon as I entered the service desk door: "Mr. Blades! Your car is all set!" This guy is a go-getter for the customer. Lithia service desks could use a few more young men like this. Lithia gets a 4 rating on this service visit and D.J. gets a 5. More

I would strongly suggest you avoid any blue certified vehicles from Lithia Ford. I went in last month to look at one and both batteries were dead(diesel). I came back a few days later and they advised th vehicles from Lithia Ford. I went in last month to look at one and both batteries were dead(diesel). I came back a few days later and they advised they replaced the batteries and the vehicle was good so I purchased it. Two weeks later it died on me again two days in a row. Service department advised that they had replaced the batteries within the month prior to my purchase (4 batteries in a month prior to purchase) + 2 dead within two weeks of purchase (6 total batteries). Come to find out a Lithia up north had replaced batteries in March as well. So 5-6 batteries replaced in 6 months prior to purchase and no testing to see why the draw was occurring. Now I’m making payments on a truck that has been in their shop (coming up on three weeks) more weeks than my driveway since purchase with no end date in sight. Seriously do yourself a favor and avoid them. More

They couldn’t fix a vacuum line problem that affected the dash controls after three trips. Then, due to a delay getting back, they refused to fix the original problem without charging, even though they didn’ dash controls after three trips. Then, due to a delay getting back, they refused to fix the original problem without charging, even though they didn’t fix it the first three times. We won’t be going back for more…lol More

Had to go back three times for the same vacuum leak, then the 4th time (granted, several years later due to COVID), they would not honor their work. Time before last, they didn't want to work on the same iss the 4th time (granted, several years later due to COVID), they would not honor their work. Time before last, they didn't want to work on the same issue and claimed no problem was found (warranty work)???? As soon as we drove off, the A/C went back to the defroster vents again (crooks). Today, they would not help because they had no warranty to charge too "and the mechanic needs to be paid". They never fixed the original problem, and didn't care. 17 years, a lifetime customer, flushed down the toilet because of a simple vacuum line fix that had been documented three times. I also bad to go back after a major tune up before. Something is off with their policy and attitude. I won't be back. More