Lithia Ford Fresno

To my ford in for recall driver airbag Salvador Gonzalez was very nice and put me at ease as my first trip there had ford for several hours but no parts but they all were very friendly was very nice and put me at ease as my first trip there had ford for several hours but no parts but they all were very friendly More

We arrived on the lot and before we could complete our parking or get out of the car Stephen was asking us if we had a trade(first red flag). We took a test drive and he seemed relatively knowledgeable ab parking or get out of the car Stephen was asking us if we had a trade(first red flag). We took a test drive and he seemed relatively knowledgeable about the vehicle which why I gave him two stars instead of one. He then proceeded to tell us that this vehicle was actually on "sale" and had been marked down today by $2k(second red flag) he even said he was screen shotting that for us because it was different than the website price. How nice of him. We agreed to go into the office and talk over prices & the deal. He immediately asked for our personal information - CDL and SS #'s as well as our income and current payment info. We had already told him our financing was pre secured with our credit union. It was a whole debacle getting him to move on from the fact that we wouldn't disclose all of this just doing a "pencil deal". To the point of him calling his "sales manager" in to cool things off.(3rd red flag). We had not even discussed price of the rig, nor the offer on the trade. They came back accepting our trade price so we moved forward with the deal. After telling them we had already secured financing they ran our credit anyway causing an effect on our credit scores.(3rd reg flag and a definite mistake) They then came back with the paper deal showing a point higher than our pre-approval, the price of the rig $2k higher than quoted from the "sale" Stephen saved on his screen shot AND almost $2k more for some mandatory LowJack equipment as well as the all elusive "clear coat". After reminding them once again that we were approved for a specific rate that was lower than what they wanted to write a contract up for then again went back and magically got the "bank" to honor the pre-approval.(major mistake) The sales manager then proceeded to say that Stephen had mad an error on the price quoting it so low but he was going to do us a favor and honor that price- but only for that day - if we didn't sign that day it was going back up. He also stated that they would not or could not remove the accessory package that was not pre-disclosed to us. But he might have if he hadn't given us our asking price for the trade. (ok my friend can you or can't you remove it lol? Or you can only remove it if you make us pay for it on the back end of the trade deal?)He even blamed US for causing it all because we wouldn't disclose out payoff and payment 5 mins after sitting down! :) At his point 2 hours in we walked from the deal stating we needed to speak with our bank because I was very uncomfortable with the rate conversation. Next day they called us back sending us the same deal with mandatory accessories and which we declined while stating we would love to buy the rig at the initial agreed upon price - no extras. Salesman then waited until the next day to let us know they could not take out LowJack they put in and wished us well with out truck search(aka we don't want your business - final and last mistake). By this time we had moved on with another dealer that of course didn't put us through all of the above BS. I've been buying vehicles for 40 years and have seen quite a bit of nonsense. This case may have been the worst. So as I promised Stephen, I am happy to recommend Lithia Ford Lincoln of Fresno to anyone who desires to purchase a used vehicle with mandatory $2k+ accessory package and who has the thick skin to deal with shenanigans. I was happy to pay a little more else where for the same rig skipping the nonsense. The price of peace of mind can't be measured. Note to any car salesman who might read this; you know you all have a bad rep anyway right? Do better to not live up to that. More

This dealership is a ripoff. I have purchased new vehicles there and traded vehicles in. I attempted to request a refund for the extended warranty and they indicated that they wo I have purchased new vehicles there and traded vehicles in. I attempted to request a refund for the extended warranty and they indicated that they would not because they kept it to go towards the purchase of the new vehicle I purchased there. So they kept my refund and probably put it in their own pockets without my knowledge. Currently, I traded in the car purchased there at a different Ford dealership and I was told all I needed was to provide a document to Lithia Ford Fresno and the extended warranty refund would be provided. I did so and was given the run around. I have called the General Manager and left messages with no response as of yet. This dealership should be fined by Ford Motor for their negative underhanded dealings with customers, especially repeat buying customers. I wonder what other underhanded deals they do to others. I am a woman and 66 years old. I put that because I'd like the public to know how they treat their customers. They have nice friendly sales people then once they have the documents signed through the finance department they change their attitudes. I could hear them talking and laughing as I waited to inquire about my extended warranty refund. I had to wait about 10 minutes before anyone came to talk to me. I won't repeat their comments I overheard as they were laughing. Perhaps I should make a call to the television station 47 on your side to resolve this issue. I would like to know how many others have had their extended warranty refunds kept by this dealership. More

Price gouging, stay away, 10K mark up, above MSRP on a new Mach-E. Pure corporate greed and taking advantage of our current posture due to COVID19. new Mach-E. Pure corporate greed and taking advantage of our current posture due to COVID19. More

Tried to buy a car here from out of town. The salesman told me no it would take to long and that he sells 100s of cars a week. What great customer service/relations Steve told me no it would take to long and that he sells 100s of cars a week. What great customer service/relations Steve More

I brought my car in for an oil change and a replacement for a headlight. First, the service writer said it would cost $29. Then, he called me back to say it would cost $400 to replace the lightbulb. This i for a headlight. First, the service writer said it would cost $29. Then, he called me back to say it would cost $400 to replace the lightbulb. This is unacceptable & a ripoff! More

We have purchased 4 vehicles from Lithia Ford Lincoln over the years. When We sold the last two vehicles we cancelled the extended warranty and expected the same level of service we received when purchas over the years. When We sold the last two vehicles we cancelled the extended warranty and expected the same level of service we received when purchasing the vehicles. The first vehicle took 4 phone calls, 2 emails and 3 months to get our refund. We are now into the second vehicles cancellation request with 6 unreturned phone calls, 4 emails and 4 months. WORST SERVICE EVER. DO NOT BUY THE EXTENDED SERVICE CONTRACT IF YOU THINK YOU WILL TRADE IN THE VEHICLE. We are currently escalating our issue to Lithia Cares, and then to an attorney. More

Bought 4 cars in the last 10+ years here. Had a deal on paper to pick up a new truck today, almost to the lot with my trade in and payment for the new truck, get a text saying sorry they sold the truck. No paper to pick up a new truck today, almost to the lot with my trade in and payment for the new truck, get a text saying sorry they sold the truck. Not cool!! Never again. More

Joan S-- Thank you Leo Ortega, Service Rep for making the service of my 2016 Ford Fusion hybrid very smooth and problem free!! service of my 2016 Ford Fusion hybrid very smooth and problem free!! More

Great Dealership. Awesome Management. Unfortunately, I purchased a lemon vehicle in January 2021 and it was a bummer but the way the dealership handled the situation was a 5 star service. Lithia Ford Linc purchased a lemon vehicle in January 2021 and it was a bummer but the way the dealership handled the situation was a 5 star service. Lithia Ford Lincoln of Fresno did everything in their power to run diagnostics and continually search for solutions and answers, all while providing loaner vehicles for my transportation needs. Some honorable mentions go out to Brent Hall the GM for going above and beyond in every step of the way. Keith was one of my main service guys and he was great in communication as well as updates about the diagnostic testing. And lastly Vinny Sinatra. Great guy who helped me with the process and paperwork for my replacement 2021 F-150. You can truly tell they want to help and Brent Hall being the face of the dealership was exceptional and definitely someone I’d recommend to everyone when it comes to being treated with exceptional customer service. He doesn’t do anything he wouldn’t recommend for himself. Which really makes me as a customer know I can trust him and know he’s going to make sure with everything in his power you are happy and satisfied with your vehicle. So thank you again to the team at Lithia Ford Lincoln of Fresno! More