Lithia Ford Fresno

I ask for Keith Miller each time I make an appointment because he is always friendly and professional and explains everything that is needed and completed. I usually wait for my vehicle. The waiting are because he is always friendly and professional and explains everything that is needed and completed. I usually wait for my vehicle. The waiting area is comfortable and quiet enough for me to get some work done on my computer. More

Oscar was great. He kept me up to date with when my car would be done and provided me a rental through my warranty since the problems with my car were covered. Thank you Oscar. would be done and provided me a rental through my warranty since the problems with my car were covered. Thank you Oscar. More

Took my truck in for frozen door handle recall. They told me they don’t do that until it breaks. Told them I have a second home in the mountains. They then told me ok. After 8 hours they told me the ran out me they don’t do that until it breaks. Told them I have a second home in the mountains. They then told me ok. After 8 hours they told me the ran out of time and could only do the oil change. I don’t have the time to bring it back. I have 5 kids at home on zoom classes and a wife on zoom meetings More

I would like service staff to be more realistic in timelines. I almost always need my vehicle ASAP. Are all service stalls able to perform basic essential services?. A simple oil/filter change and ti timelines. I almost always need my vehicle ASAP. Are all service stalls able to perform basic essential services?. A simple oil/filter change and tire rotation should not require 4 hours, even on a busy day. Disappointing to say the least. As I am going to be looking to purchase a new vehicle next spring a HuGE criteria will be service center speed and precision. Am not retired and can’t give away multiple hours for simple service items. More

I tried calling for over a week with no answer or return calls from leaving messages. I go down there and literally told that 10 techs were terminated (and not from Covid but to save money) all of the recep calls from leaving messages. I go down there and literally told that 10 techs were terminated (and not from Covid but to save money) all of the receptionists/cashiers except one have been terminated and that they have new manager because the old one quit with a few service writers and the warranty clerk. That they are told to say it’s because of Covid yet they had a service advisor who had Covid and didn’t disclose this with employees ( the sick employee did) or their customers!!! I appreciate this young mans honesty and advise. I would like to continue doing business there but I have no interest in 30 minute waits to be seen for a 4 hour oil change!!! Hopefully this new manager will be able to shed some light with the owners about poor upper management!!! More

The service manager I dealt with was Justin Reid he provided excellent courteous service and communicated very well. The repairs are obtained seem to be top quality and I am very happy the next time provided excellent courteous service and communicated very well. The repairs are obtained seem to be top quality and I am very happy the next time I have an issue I’ll be back to the sea Justin read it Lithia Ford More

Very happy how my visit went everyone that helped me out to purchase the Lincoln aviator were very courteous and very professional I would recommend friends to purchase the Lincoln aviator were very courteous and very professional I would recommend friends More

Fleet Manager was very helpful during these trying times & staffing patterns seriously low... I had serious engine light warning & Fleet Manager did not turn my need away!!!! I will continue with Ford ser & staffing patterns seriously low... I had serious engine light warning & Fleet Manager did not turn my need away!!!! I will continue with Ford service as needed!! More

Bring back the donuts in the waiting area. Everyone looked like they were wanting coffee and something to eat at 7:30 in the morning. looked like they were wanting coffee and something to eat at 7:30 in the morning. More