Lithia Ford Fresno

sales We went to the dealer and we was looking for a car and we meet zack Itehad he was friendly and dose ever thing he can to make u feel welcome so he got We went to the dealer and we was looking for a car and we meet zack Itehad he was friendly and dose ever thing he can to make u feel welcome so he got my mom a good car for a good price and so we came back 2 weeks later and I got my self a car with zack thank u so if u llooking for a good car come hear to Lithia and ask for zack because u will love it thank zack More

I would NOT reccomend Jose Urbano as a sales man I bought my vehicle from Jose Urbano in March 2014 on the date of sale I noticed a ding and scratch on the vehicle that I requested it be removed, Jos I bought my vehicle from Jose Urbano in March 2014 on the date of sale I noticed a ding and scratch on the vehicle that I requested it be removed, Jose Urbano shook my hand and promised that it would be taken care within weeks of purchasing the vehicle. I have contacted him personally via phone, email and even went down to Ford in person to have them follow through on their promise. After giving me the run around for weeks and asking me to come in, then canceling last minutes when I am on my way to drop my car off to get the ding removed. He comes back and says they cant do it because it was never put it in the finance paperwork. Long story short ... I've been texting/calling Jose Urbano and the dealership since the first week I drove my car off the lot and every time he promised that he would have someone call me back and schedule something but it never happened. JOSE URBANO went back on his promises made at the time of sale. DO NOT purchase a vehicle from him as I had to contact management and the dealership regarding this issue because Jose Urbano went back on his promise. After contacting his manager and expressing my outrage, the manager took care of the problem right away and scheduled and appointment for the following week. More

I brought my HHR in on Saturday without an appointment, because my grandson had spilt red punch on the seat. Jeremy took me right in and without hesitation sent the vehicle immediately to detail to have cl because my grandson had spilt red punch on the seat. Jeremy took me right in and without hesitation sent the vehicle immediately to detail to have cleaned. He also noticed while writing me up that I was do for service, I quickly agreed to adding that on, one less trip. He had me in and out of there in a couple of hours. Awesome service!!! Will continue to praise the service guys at Lithia for a proffesional job they do. More

Generally a very customer-friendly dealership. Matt Powell was very informed about the car and was helpful and easy to negotiate with. Purchase was a good experience Powell was very informed about the car and was helpful and easy to negotiate with. Purchase was a good experience More

Chris Klien provided wonderful customer service and has a great sense of humor. He took the time to listen to my concern and explained the outcomes when my car was finished. great sense of humor. He took the time to listen to my concern and explained the outcomes when my car was finished. More

I have dealt with Tim on 2 occasions and both times he provided wonderful customer service. For the first time in a long time, I have felt heard as a customer. Tim takes the time to listen and fully answe provided wonderful customer service. For the first time in a long time, I have felt heard as a customer. Tim takes the time to listen and fully answer all questions presented. Tim goes up and beyond to make sure the customer feels valued and leaves feeling heard. More

Upon visiting different dealers in search for a purchase of my very first new car at the age of 60 years old, I visited Lithia Ford of Fresno. It was there my husband and I met Mat Powell. He was wonderful, of my very first new car at the age of 60 years old, I visited Lithia Ford of Fresno. It was there my husband and I met Mat Powell. He was wonderful, very knowledgeable and professional in helping us choose and get what we wanted, a Ford Escape But shortly after our purchase, I began unexpected health problems which led to my need to resign my employment. After a year and half we had to return to Mat and ask for help to get our payments down and Mat did just that. We now own a Ford Fusion and we love it! So thanks to Mat, he saved us. We believe that Mat Powell is one of your greatest assets that Ford Company has. We also feel forever linked to him and Ford Co Thank you for the opportunity to express our experience. Sincerely, Norma Barbour-Troup More

I am posting this review due to the service I received during my last visit for service at Lithia. My vehicle needed some expensive repairs and I was just out of the Ford warranty period. I called and spo during my last visit for service at Lithia. My vehicle needed some expensive repairs and I was just out of the Ford warranty period. I called and spoke with Angelic after contacting Ford customer service. She said she would speek to them and get right back to me, and she did. She told me the repairs would be covered and I would have to pay a very small amount. Then we set an appointment and the service was excellent. Her professional and punctual response was refreshing. I thought, some people do still care about customer service. Huh, that is rare these days. More

I bought my car over two years ago and have been taking my car for routine services since. I have only been truly pleased probably 2 times. My phone calls are never returned when I have called to make an my car for routine services since. I have only been truly pleased probably 2 times. My phone calls are never returned when I have called to make an appointment and no one was available to answer the phone. I have had to call most times to see if my car is done when I do have it there. On a few occasions the cover for my seat has been removed from the crumpled up mess it is in on my seat. The shuttle has forgotten me once and I had to wait over 2 hours for them to find another driver to come get me, which was apologized for. Recently I was there for an oil change and asked them to replace the weather stripping on my sun roof as it had come off. They said it may take a little longer since they had to take it back to the body shop or different part of the service dept. I sat a waited for it and two hours later they came to tell me they didn't have the part they needed so I would have to come back. I am not sure why that took 2 hours to figure out. They told me the part should be in in a few days and they would call me to make an appointment when it was in. I had to call them 2 weeks later when I still had not heard from them. Today, I attempted to update my SYNC and the screen froze, so after and hour and 15 minutes I called the dealership to ask if I was able to turn off my car. I am still waiting for a phone call back from 2 different people (this was 2 plus hours ago). I called again to ask if I could bring it down to them and I was told I should bring it in later in the week. I am extremely dissatisfied with the customer service and competency of this dealership and would not recommend anyone go through them. More