Lithia Ford Fresno

Great vehicle, good price, but upset at how many banks they submitted credit with. I told them we would go with ford from the start but they still submitted it with 6 different lenders. So now I have six they submitted credit with. I told them we would go with ford from the start but they still submitted it with 6 different lenders. So now I have six inquiries from one visit. And guess what we went with ford credit. Finance department needs to think a little. More

Gary is amazing and always goes the extra mile for everyone... I wouldn’t go anywhere else ... he got me in quick and helped with all my questions everyone... I wouldn’t go anywhere else ... he got me in quick and helped with all my questions More

Christian was awesome to work with in buying our new truck ... I had previously purchased my Lincoln there as well ... Christian was very personable and easy to talk to ... great listener to our needs . truck ... I had previously purchased my Lincoln there as well ... Christian was very personable and easy to talk to ... great listener to our needs ... I also use their service department and Gary is on top of keeping our cars going ... you have to take Justin the financial’manager’ with a grain of salt , he in no way listens or cares about anyone... just likes to hear himself talk ... he annoyed me, if they changed him out it would have been much better ... More

I brought my Lincoln MKC in to be serviced on August 25, 2020. I was given excellent service and everyone was very friendly. Thank you, Judy Marvin 2020. I was given excellent service and everyone was very friendly. Thank you, Judy Marvin More

Exceptional staff, Steven Ash was friendly courteous and attentive to our every needs and questions! I would recommend this dealership along with the professional staff to all my friends! If and when I am attentive to our every needs and questions! I would recommend this dealership along with the professional staff to all my friends! If and when I am in the market for another vehicle, yes sir, I will go there first! More

Good service dept was very happy with Mr Oscar Aguilar once I drove over to get my car looked at , phone calls didn't work once I drove over to get my car looked at , phone calls didn't work More

Service staff was very courteous and the oil change took only and hour!! I will take my Explore back to them for all my need. only and hour!! I will take my Explore back to them for all my need. More

Got what I wanted very quickly. They answered all my questions and didn’t waste time trying to sell me on things I did not want such as extended warranties or maintenance plans. They explained answere questions and didn’t waste time trying to sell me on things I did not want such as extended warranties or maintenance plans. They explained answered questions and when I gave them my answer they accepted my answer. More

Excellent service. I was welcomed right away, questions answered, and great deal on my new vehicle. Very pleased and will buy from Lithia Ford again!!! answered, and great deal on my new vehicle. Very pleased and will buy from Lithia Ford again!!! More

This was the worst display of service I have ever experienced. My appointment was not honored, communication was poor, and it took 7 hours for an oil change. It took Lithia Ford service department experienced. My appointment was not honored, communication was poor, and it took 7 hours for an oil change. It took Lithia Ford service department over seven (7) hours for a simple oil change and tire rotation. Jamie Hall, Lithia Ford Service Advisor, knew I would be waiting on site for a simple 30-minute job. The truck was dropped off at 8:42am with a 9:00 am appt. The truck was still in the service bay at 10:30. My truck was returned to me at 3:22 pm. Jamie Hall laughed when I told him I had a 9:00am appointment and went on to explained that having an appointment did not matter. In addition, Jamie Hall asserted, "What do you think, there would be a service rack just waiting for you at 9:00 am? " Any reasonable person would expect the dealership to honor the commitment and agreement to meet when the appointment is made. Jamie Hall was absolutely no help as he approached me only three time during this seven (7) hour ordeal, to inform me he did not know why the truck was not ready but he was “looking into it.” I’m told the oil was changed; however, I’m not confident the Lithia Ford service department actually used the synthetic oil per the agreement. Jamie Hall at first stated I did not pay for synthetic. I insisted Jamie bring up the contract, on his computer, and I had the original in my hand to verify I did purchase the synthetic. I can verify the tires were rotated. The back-driver tire was low on pressure, 5 psi. The back-driver tire was rotated to the front driver. I could see the front drive tire was now 5psi lower than the other tires. The receipt I received listed “Set tires to specifications” four (4) times; this obviously was not done. Additional work (recall) was performed on the truck without my permission or authorization. This was Jamie Hall’s excuse for the “excessive wait”. I felt that I was held hostage. I expected a 30-minute appointment to change the oil. Instead, I was left without a way to leave, 105 degrees outside, no water, no food or means to understand exactly what was happening and when my truck would be returned, as the service department ignored me when I requested answers for when the truck would be returned. More