Lithia Ford Fresno

Customer Service We just had our Ford Flex in for an oil change and assessment of a noise inside the vehicle. Mind you this noise came to surface after we left our Fle We just had our Ford Flex in for an oil change and assessment of a noise inside the vehicle. Mind you this noise came to surface after we left our Flex there for over a week to have the water pump changed. The service rep Hugo Gutierrez was very disrespectful toward me and my wife. His answers were each time short and non-customer centered. He even at one point made the remark well I could have pulled your whole dash out in a tone of voice that left us walking away from the service department feeling disrespected, and belittled. We are very well connected community based people who understand right from wrong and this just isn't the way to treat people on any level!! I'm starting here with ensuring this type of service is exposed to the community and I will continue to expose this un-professionalism from this individual so one else has to walk away feeling this way again. More

The Best in Central Valley !! We have bought 4 vehicles with Lithia Ford Lincoln of Fresno and have worked with Stephen Ash each time. Stephen goes above and beyond to help us ever We have bought 4 vehicles with Lithia Ford Lincoln of Fresno and have worked with Stephen Ash each time. Stephen goes above and beyond to help us every time. We never have an issue go unanswered and his professionalism is the reason we return any time we need a vehicle. We recently bought our new F150 Platinum truck and the first person we thought of was Ash and Lithia Ford. Financing with Zack was quick and easy and we appreciated the attention to all the details with options and service agreements. The service department here is another great reason to choose Lithia Ford Lincoln. We are very happy with our purchase and recommend Lithia Ford Lincoln of Fresno and Stephen As to anyone looking for their next car. We noticed the dealership really improved over the time, they added QuickLane service and fully remodeled the building. It looks very beautiful inside and outside. Very nice people work here, very friendly, attentive and professional. We will be back here for sure. More

Best experience of my life Staff is very friendly and my salesman was Mike Renner he work very hard to get the deal done to were alot of other salesman would have gave up not mi Staff is very friendly and my salesman was Mike Renner he work very hard to get the deal done to were alot of other salesman would have gave up not mike you can tell he cares about the customers from the heart looking to by a vehicle go see mike Renner. PS, the service department geao and Hugo five stars. Sincerely Lloyd C. More

Service and repair job. Took my vehicle in for water leak and service tech found out heat core need replaced. I picked my car up a week later found serious issues tech did no Took my vehicle in for water leak and service tech found out heat core need replaced. I picked my car up a week later found serious issues tech did not finish. Scott Rhoan stepped up to resolve my problems, he went above and beyond to make sure my issues were taken care of. He cares about all of his customers. More

Very Happy After seeing a commercial on Thursday evening about a $199 lease deal for the Ford Fusion, on Saturday, Jan. 6, I went into the Lithia Ford of Fresno After seeing a commercial on Thursday evening about a $199 lease deal for the Ford Fusion, on Saturday, Jan. 6, I went into the Lithia Ford of Fresno dealership. I was met by Stephen Ash. He greeted me warmly and I asked him about the lease deal. He lead me right to them and walked me right through the process. And, they offered me a fair trade in value on my vehicle. The process was quick, easy, and straight forward. And I really liked Stephen. Very pleased. More

Old school dealer sales tactics - aka lies In late January of 2016 I used an online web site that aggregates auto sales information to submit a number of queries to various dealers in the weste In late January of 2016 I used an online web site that aggregates auto sales information to submit a number of queries to various dealers in the western states who had GT350s on the lot, or would be receiving one soon. The same day I did so I received a call from Mike Renner of Lithia Ford of Fresno. During our discussions I questioned Mike extensively on the condition of the car they had in their showroom. Mike assured me that the car they had was “perfect”. I asked for Mike to thoroughly inspect the car and send me photographs of various areas of the car where Ford is known to have quality problems. He sent the pictures and again assured me there were no issues with the vehicle. One of the photos he sent me showed, what appeared to be, a significant gap between the right rear quarter panel and the rear bumper cover. I specifically asked Mike if there was a gap there and he told me “no, it’s just the lighting in the photograph.” This turned out to be a bold-faced lie, as I would find out later. On Sunday, January 24th I spoke with Mike several times over the phone and we agreed on a price for the car. Having been reassured that the car was in perfect condition several times I agreed to pay $7,000 over MSRP for a total price of $68,345. That day I booked a flight from San Diego to Fresno at a cost of $250. Mike picked me up at the Fresno airport the following morning and we drove to the Lithia showroom. They had position the car in a dark tunnel that’s used to move cars from the lot to the showroom. I thought it was odd where they had positioned the car but didn’t give it much more thought. On my first walk around the car I immediately found two quarter inch paint chips on opposite corners of the car, and also found the gap on the right rear was indeed significant. I also found that the car had a significant hood-to-fender alignment issue. When I found it I asked Mike whether any damage or repairs had been done to the vehicle to which he answered “No.” All of the lies and misinformation should have been red flags to me and I should’ve had Mike take me back to the airport right then and there. I decided that I could have the nicks touched up and also have Ford fix the panel gap issue. So we went through the financing department and filled out the sales contract etc. After we were done in finance Mike backed the car out of the dark tunnel and in to the dealer lot. I immediately noticed some spider-web scratches on the car. It was still quite overcast in Fresno and the full extent of these scratches would not be revealed to me until I got closer to Los Angeles and in to the sunshine. I stopped at a rest area near Los Angeles and found severe spider-web scratches all over the car. It was especially bad in on certain areas such as the front fenders. I believe this is the reason they pulled the car back in to the dark tunnel. It was all part of a well-orchestrated deception. Upon arriving home that evening I was inspecting the scratches on the vehicle and found what appears to be touch-up paint on the front left fender of the vehicle, where the fender and fascia meet. I was mortified. The following day I spoke to Mike about the touch-up paint and was put in contact with the General Sales Manager, Pete Aldaz. Pete denied any knowledge of the touch-up paint and even denied that it’s touch-up paint. He said it was wax. I can assure you it’s not wax. Wax would wipe off. It’s touch-up paint. Lithia continues to deny any knowledge of the touch-up paint. A day or two later I was inspecting the underside of the vehicle and discovered that Lithia’s service department had not installed the chin splitter correctly. Lithia’s technician did not watch the video installation video and completely botched the splitter install. Even worse, he didn’t even use all the fasteners provided in the box with the splitter. Another few days go by and through a series of online searches I discovered a video on Lithia’s YouTube page. The video is a marketing video for the GT350 I purchased. It clearly shows that Lithia had drilled or screwed holes, through the vinyl stripes and in to the rear bumper cover of my $65k Mustang, in the wrong position, to mount their license plate frame and placard. I had been emailing and speaking to one of Lithia’s managers, Vinny Sinatra about the issues. When presented with the the rear bumper damage he told me “We made a mistake and used the European dimples to mount the license plate frame.” I asked Lithia to take their car back and refund my money to me. They have refused. During my last phone conversation Vinny I described all the issues and lies that had been discovered and he said to me “but you accepted the car didn’t you?” As if to say “our deception was a success, deal with it.” He has a good point. I’m the type of person who wants to trust others. I guess I should have never trusted a bunch of car salesmen. More

sales pressure It would be a better experience if the finance games are not played during the negotiation of the price. We came in to look at vehicles based upon th It would be a better experience if the finance games are not played during the negotiation of the price. We came in to look at vehicles based upon their price, not to be pressured into something we could "afford". We will have to make our purchase at a location where the sales people can actually state what is the final cost of the car. More

Bad experience and they embarrassed me! They knew I had bad credit, didn't make much & no down payment. I got financed three days later got a message to come in Candy had good news! It was I They knew I had bad credit, didn't make much & no down payment. I got financed three days later got a message to come in Candy had good news! It was I just didn't have $500.I wish I had it, he handed me my reg. & pink slip & asked for the keys. EMBARRASSED my contact voided just like that! More

Lithia Ford Lincoln Rocks !!!! I purchased my third vehicle yesterday from Lithia Ford Lincoln....there is a reason I continue to go there to buy and service...Matt my sales person I purchased my third vehicle yesterday from Lithia Ford Lincoln....there is a reason I continue to go there to buy and service...Matt my sales person went above and beyond to help me find the right car for me, and he was patient to find the perfect one waiting over a month till I found one I fell in love with...no high pressure sales here they just want you to be happy! Tony my FI person got me in and out quickly gave me lots of great options to add on but didn't press me to, he was quick helpful and a pleasure to deal with...Chris the desk manager was helpful with my trade and came out to talk with me several times, I felt like I was hanging out with friends not sales people....even the GM Cal took time to talk with me!! I will never go anywhere else!!!! Not to mention John the service manager and his team always take great care of me.... Stop by and see my friends at Lithia Ford Lincoln there is no where else I would go...not to mention now that remodeled it is amazing!!! Five stars plus a 100 more in my book!!! More