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Lithia Ford Fresno
Fresno, CA
241 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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241 Reviews of Lithia Ford Fresno
May 30, 2017
**Updated**- Waste of time I scheduled my appointment online for a night key drop. I received 2 email confirmations. When I showed up the gate was locked. So the next morning, I I scheduled my appointment online for a night key drop. I received 2 email confirmations. When I showed up the gate was locked. So the next morning, I showed up at 7:45am for my 8:00 am appointment. I waited there until around 8:30 and the gate was still locked. Turns out service was not even open that day. I guess I was making an appointment to sit outside their dealership and think about how little they value my business. To be fair, someone probably screwed up but no one from service has taken responsibility or even called me about the screw up. ** update** Mr. General Manager, I have left a message with your Sales Manager yesterday to request a call from you and your Service Manager. He confirmed that he was emailing you as I spoke to him. I have also made a complaint to Ford customer relations and they stated they would pass the information to the dealer directly. To date, I have received no response from you or your staff. If that is how you welcome someone to the "family" you are missing the mark. Hope my review helps people looking for service. I truly hope it helps the dealer as well. I had a good experience with the Stephen Ash when I bought the truck. It's a let down. One final thought, why take the time to write a response but not call me as I requested? I would have happily amended my response to reflect our conversation. Oh well. More
by Mad-owner
Employees Worked With
Cal Sager
April 16, 2017
FORD TAURUS IS A BEAUTIFUL & PERFECT CAR Gilbert Gomez was an A-1 salesperson for Lithia Ford. We knew coming back for the third time to Lithia was not a mistake! We drove off in a practicall Gilbert Gomez was an A-1 salesperson for Lithia Ford. We knew coming back for the third time to Lithia was not a mistake! We drove off in a practically brand new 2016 Ford Taurus w/all the bells & whistles. We never owned such a nice car before. WE LOVE THE CAR! Our next car will be through Lithia Ford again, Gilbert until we come back have a wonderful year. See you again soon. More
by osenbeigal
Employees Worked With
Gilbert Gomez
April 15, 2017
I feel cheated I was thinking about buying a car in this dealer, But yesterday we found an advertisement in our mailbox with a lottery that said if you get three c I was thinking about buying a car in this dealer, But yesterday we found an advertisement in our mailbox with a lottery that said if you get three cars of the same color you win. Next to each combination puts the prize; according to ours we won a tv that was what wet though. When we went there we discovered that we only got a $ 25 gift card because the prize is according to a code that is in the advertisement. It is not v nice to make people believe things with misleading advertising it's makes you lose more customers than win and play with people's time; is disappointing; generates mistrust.I recommend don't take peoples as fools. More
by Davit
Employees Worked With
I don't remember hers name
April 04, 2017
Best Dealer Experience I came to Lithia Ford honestly not thinking I would walk away with anything, I've been burned by car dealerships before. But Zak Itehad and Cameron Ro I came to Lithia Ford honestly not thinking I would walk away with anything, I've been burned by car dealerships before. But Zak Itehad and Cameron Royer went above and beyond to help me out and get me the car I needed with a payment I could afford! I couldn't have imagined working with a more amazing team and I will sing their praises to everyone I know! More
by Ccalv21
Employees Worked With
Zak Itehad, Cameron Royer
March 13, 2017
Amazing Car buying experience ! I found my future car FresnoFord.com and called the dealership, Alberto answered the phone. He and I had such a wonderful conversation that I drove f I found my future car FresnoFord.com and called the dealership, Alberto answered the phone. He and I had such a wonderful conversation that I drove from the Modesto area to purchase my Ford Fusion Hybrid and love my new car. Alberto was very personable, knowledgeable and professional sale associate, it was worth the drive to Fresno since there are no dealership in Modesto come close to the customer service I received in Fresno Ford. I also had the pleasure of working with Ash in finance; he was very personable as well and put me at ease during all the paper work that had to be done. I highly recommend these two people for future purchases of any Ford or Lincoln vehicles. The selection, BTW is awesome!!! This store has about 600 cars on the lot and I bet you will find what you want. More
by alfranco6787
Employees Worked With
Gonzalo Alatorre
December 27, 2016
problems in service department Dear Cal, I wanted to thank you and Tom for the care and help with the problems in the service department I had experienced. I wanted to Thank you a Dear Cal, I wanted to thank you and Tom for the care and help with the problems in the service department I had experienced. I wanted to Thank you and Tom for the fast help in the problems I had gone thru, but I did not see Tom's name in list and before the year is over I was hoping to send a letter to corporate there is still the tool box that has not been replaced yet,still waiting for it? If you could check to see if it came in yet. I would like to let the customers know if anytime you have a problem then go to Cal in stead of posting complaints you will find out as I did problems can be taken care of the right way, if you treat others as you want to be treated it always works out. Mr. Sager listened to my complaints and took care of it in a few days! Thank you Cal After all is completed I will be changing my rating of service department to 5 stars. Merry Christmas and a Happy an Healthy New Year to you and yours. Sincerely, Dee Carr More
by Dee C.
Employees Worked With
Tom, Cal Sager
December 06, 2016
Lincoln's Adviser Scott is always very personable. He greets customers with respect, kindness and a smile. Although Scott is not my adviser very often he is one of th Scott is always very personable. He greets customers with respect, kindness and a smile. Although Scott is not my adviser very often he is one of the few people that keep me coming back to Lithia Service. More
by demw
Employees Worked With
Scott Rhoan
November 25, 2016
Purchased a 2017 Fusion The people at Lithia are the best and most friendly staff ever. They made it possible for me to trade a 2016 for a 2017 Fusion. My payments are less t The people at Lithia are the best and most friendly staff ever. They made it possible for me to trade a 2016 for a 2017 Fusion. My payments are less than before and I have everything the other one had. More
by DJREAL
Employees Worked With
Adan Hernandez, Stephen Ash, Zak Itehad
November 16, 2016
Selling Damaged/Wrecked Cars I purchased a used car with warranty on it about a year ago and it was recently made known to me that the car had been in a previous wreck. There was I purchased a used car with warranty on it about a year ago and it was recently made known to me that the car had been in a previous wreck. There was Bond-O on the rear driver-side quarter panel that would be easily noticeable by a professional auto technician. Lithia Ford refused to give me any compensation and now I have a damaged car. They have a reputation between dealerships as being shady and scandalous. I have spoken to a lawyer that has dealt with them before and recently ran into a lady with the same problem on her car that she bought from Lithia Hyundai. Do not buy a used car from them. More
by Patrick Huls
Employees Worked With
Matthew Powell, Mark Jump, Vinny Sinatra
September 29, 2016
purchasing a Ford Escape I am very pleased with the low stress sales representative in purchasing my Ford Escape. I recently purchased a Ford Explorer from Future Ford in Clo I am very pleased with the low stress sales representative in purchasing my Ford Escape. I recently purchased a Ford Explorer from Future Ford in Clovis in January 2016 and there was too much pressure and I felt I couldn't trust the personnel. So when I purchased a Ford Escape I gave Lithia Ford a try. And I was very pleased with the experience. More
by fishcamp
Employees Worked With
I am embarrassed - I can't remember his name.
