Lithia Ford Fresno

Terrible service from Scott Rhoan, Service Drive Manager. Purchased a 2017 last December 2016 and have had problems with the Bluetooth, GPS system. They were able to fix the GPS system but the bluetooth was Purchased a 2017 last December 2016 and have had problems with the Bluetooth, GPS system. They were able to fix the GPS system but the bluetooth was never fixed and Scott Rhoan stated that they have done everything they could. Last week I scheduled a pickup and delivery for my 6,000 miles service. They were supposed to be here this morning no later than 10:00am. At 9:00am they called and advised that they would have to reschedule the service at the last minute. Terrible service! Don't purchase a vehicle from Lithia Ford Lincoln of Fresno. They do not deliver on their promises. For a whole year we have been dealing with them and they do not have their act together. More

5 time customer We have purchased 5 vehicles from Lithia Ford of Fresno and it is always a great experience. Our sales rep, Alex Parker always helps us find the best We have purchased 5 vehicles from Lithia Ford of Fresno and it is always a great experience. Our sales rep, Alex Parker always helps us find the best car for our needs and makes sure the sales managers get us the best deal. I have recommended many family and friends to this location. Additionally I have had many service repairs done at this store and the Fleet Service building is a great addition as well as the weekend service hours for quick lube. More

Great experience w/Lithia Ford! Cameron Royer is the consummate salesman and exceeded my expectations through identification of the right vehicle for me all the way through to delive Cameron Royer is the consummate salesman and exceeded my expectations through identification of the right vehicle for me all the way through to delivery/pick up of my vehicle. He was very professional and attentive to my needs for a new Ford Explorer XLT, and I am extremely happy with my purchase. Cameron will go far in his career. He took the time to get to know me personally, which added to a great overall buying experience while there at Lithia Ford. I have driven expensive cars (a long line of BMW's and other like cars) all of my life, and this is my first Ford purchase. I anticipate I'll be driving this SUV for a long time and upgrading to new Ford Explorers, over the years to come. No pressure car sales experience and got the vehicle that I love, so I can't be more happy! Caleb assisted at the front-end of the sale and gave me great service. Hector and Candy provided a very enjoyable financing process, which added to my great customer experience. More

100% satisfied My experience was first rate. Sales was excellent. Selection excellent. The process painless. Highly recommend to everybody. Ask for Stephen Ash. He w My experience was first rate. Sales was excellent. Selection excellent. The process painless. Highly recommend to everybody. Ask for Stephen Ash. He will most definitely take care of you! More

Fleet Department If you are a business looking to purchase vehicles, Jeremy and Chris are great at taking care of them and you. You can call and they will set up appo If you are a business looking to purchase vehicles, Jeremy and Chris are great at taking care of them and you. You can call and they will set up appointments or just squeeze you in as you need a quick oil change. They are honest with the time it takes and keep you updated as you wait. You can wait in their lounge and relax or they have some areas for you to do work and multitask. The mechanics are efficient and provide service in a timely manner. More

A great experience Everything with Greg was timely, professional, and pleasant, he gave us his full attention. I plan on purchasing our next vehicle from him. He took hi Everything with Greg was timely, professional, and pleasant, he gave us his full attention. I plan on purchasing our next vehicle from him. He took his time explaining all the function of Sync 3 and Apple with my wife. More

Amazing Car Buying day As most of you may know, car shopping is no easy task. Looking into different styles, makes, models, safety features, warranty, a price you can afford As most of you may know, car shopping is no easy task. Looking into different styles, makes, models, safety features, warranty, a price you can afford etc, all while you have the pressure of a salesman in your head trying to convince you why each car you look at is the car for you. Not down at Lithia Ford Lincoln Fresno with Theresa Davis. She was so patient, honest and knowledgeable. Theresa took all stress and tension out of car shopping and really put my husband and I at ease. Any questions my husband and i asked he was able to answer right on the spot. She went out of her way to really help us find the right car for our family. When it was time to meet with the finance department, Hector, treated us like family and helped us to get an affordable extended warranty that will cover our car for along time. This amazing service trickles all the way down to Carlos in the warranty department, super nice and friendly, to the detail guys that made my gently used car shine and sparkle like i was buying a brand new car off the lot. Thank you so much to ALL the guys at Lithia Ford Lincoln of Fresno and T. Davis. Looking for a safe and reliable vehicle for your family go down to Lithia Ford Lincoln Fresno and ask for Theresa Davis and know that you will be in great hands! More

Lithia was a Great Experience From Miles getting used in the parking lot, to Matthew finding us an incredible deal to Jorge getting us buttoned up.... It was the best experience From Miles getting used in the parking lot, to Matthew finding us an incredible deal to Jorge getting us buttoned up.... It was the best experience More

Above & Beyond!! I have had an excellent experience with Lithia Ford. I live about 2 hours away from Fresno but they had the exact car I was looking for. I called and I have had an excellent experience with Lithia Ford. I live about 2 hours away from Fresno but they had the exact car I was looking for. I called and explained that I would be willing to buy the car but I simply could not pay anything more than MRSP. Matt Powell spoke to one of the Managers there and he agreed. We made an appointment, drove down and test drove the car. True to Matt's word when the deal was being negotiated, the total price was even cheaper than I had calculated at home. I had done extensive research on hidden fees that dealers try to sneak into the total price. There was NOT ONE hidden fee or unwarranted surcharge. They were true to their word. The car is coming from Germany and as a result they are even having it trailered to my area. I cannot say enough about Flood Ford. And Matt Powell was Amazing! He kept in constant communication with me given that the actual car that I had bought was still being shipped. He is a great guy and super helpful. I would highly recommend seeing Matt Powell if you go to Lithia Ford! More

Go somewhere else where you will be valued Would give zero stars if I could. STILL dealing with Lithia Ford of Fresno and I don't even have that vehicle anymore....SIX weeks ago I went in to ca Would give zero stars if I could. STILL dealing with Lithia Ford of Fresno and I don't even have that vehicle anymore....SIX weeks ago I went in to cancel an extended warranty. Three weeks ago called and was assured that the paperwork had been sent off. Call the warranty company today and NOPE its still active. Go in to Lithia and their only explanation is ?"Oh Ash got fired". Seriously stay FAR FAR AWAY from this place. I will be relieved to no longer deal with them! And this is all on top of the issue that happened with their service dept last year take your money else where! Service department will take a solid 10-15 mins on average to even acknowledge that you walked in the door. Won't take apts for regular service so be prepared to drop off or wait forever because it seems like they're always over booked and running behind. Impossible to reach people on the phone, go somewhere that values you as a customer. More