Lithia Ford Fresno

Ooor service dept. Great sales dept but horrible service dept lately. Tried to have my car serviced but no one called me back. Took it to Hanford and had great service. Great sales dept but horrible service dept lately. Tried to have my car serviced but no one called me back. Took it to Hanford and had great service. Need to spend some time developing a good service department. More

Good service...but no follow up! I always bring my cars to Lithia for service, but on this visit I was told there would be follow up on a part I need for my car and I'm still waiting? I always bring my cars to Lithia for service, but on this visit I was told there would be follow up on a part I need for my car and I'm still waiting?! It's been over two weeks now... More

Thanks to all that helped on my purchase. The sales people were friendly and well informed on the operation of the vehicle. Thanks to Jeremy and Vinny for updating a flip phone type person t The sales people were friendly and well informed on the operation of the vehicle. Thanks to Jeremy and Vinny for updating a flip phone type person to all the functions in this truck. More

Oil change nightmare I had brought my 2008 mustang in for the passenger air bag recall and asked Oscar to change the oil and check my automatic transmission fluid because I had brought my 2008 mustang in for the passenger air bag recall and asked Oscar to change the oil and check my automatic transmission fluid because it's a sealed unit. Two days later all my fluid came out between first and Bullard and ninth and Bullard. I thought I blew up my transmission.Come to find out the cooler line fell off. Thank God the line was put back on and after seven quarts of oil it still shifts. So if you value your car take it somewhere else for service. They won't even acknowledge they were responsible, ha. More

Best Car Buying Experience out of all Dealerships Best car buying experience I’ve ever had. Got a great price working with Mat Powell and didn’t feel like I was pressured into anything I didn’t want. Best car buying experience I’ve ever had. Got a great price working with Mat Powell and didn’t feel like I was pressured into anything I didn’t want. Decided to cancel warranty the day after purchasing the vehicle and Hector handled it without any issues at all. Hector was very professional and made the process easy. Shoutout to Ashley too for her professionalism on the phone and willingness to provide all information needed to cancel warranty and made it a point to put the customer first . I will defiantly being going back for my next vehicle . More

Professionalism I called service department and I'm texting this review cause Nick is very courteous, profession and clear, give him a raise! Thank you Lithia for hav I called service department and I'm texting this review cause Nick is very courteous, profession and clear, give him a raise! Thank you Lithia for having professional people who knows how to serve the community More

One of the best service appointments ever Made an appt with Oscar to have the latch recall completed on car. Also decided to have a "cleaning" on the fuel system that was recommended during e Made an appt with Oscar to have the latch recall completed on car. Also decided to have a "cleaning" on the fuel system that was recommended during earlier oil change since car would be at dealership all day. Oscar made arrangements for rental car, early dropoff, etc. When I arrived after work on Thursday everything was ready including the PO for the rental. Hats off to Oscar! It was one of the best service dept experiences I have ever had! More

First time service for my new truck I was returning to Fresno from Reno Nevada on MLK’s birthday and I was at the mileage limit for the first service, I stopped at another Ford dealershi I was returning to Fresno from Reno Nevada on MLK’s birthday and I was at the mileage limit for the first service, I stopped at another Ford dealership on Hwy 99 and they told me the first available opening for a service would be on Thursday. I called Lithia Ford and I was told to come right in and they would take care of my truck and they did I was very happy with everything that was done Thank you. More