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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,258 Reviews

2,258 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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April 01, 2025

Staff is nice, but service is average at best. I’ve taken my Jeep in 3+ times for service and I sometimes leave with problems that are still unresolved, even after having been in shop for days at More

by DRMELISSAPEROTTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Sebastian
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you, Dr. Perotti, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 30, 2025

I was given everything up front and if it was going to change I was told. Everything was quick and easy. More

by EDIECHRISTINE08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando
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Mar 30, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

March 29, 2025

Great people. Like the people. Awesome place thank you for having me as a friend. More

by TERIPETERSEN3469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derric Williford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Conine
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando was awesome.
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Mar 29, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.

March 29, 2025

Love this dealership and service center! Friendly staff and service that is performed in a timely fashion. More

by CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Williford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael and Fernando in the service department
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Mar 29, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for choosing Lithia Chrysler Jeep of Reno. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 29, 2025

Service good. I don't understand why you want to charge me $15 a piece to install an air filter and a cabin air filter if I supply them. I also don't understand wh More

by Nvbluemoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Camarena
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.

March 29, 2025

Awesome service, the staff was friendly and made themselves available for questions. The courtesy driver was also a friendly and awesome driver. More

by grafitti92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Maxwell
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Mar 29, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 27, 2025

As they phoned me, they were very open schedule, fast and efficient. Does the lobby was very quiet and peaceful. More

by banesawalker2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

March 26, 2025

Very good Ben kept in contact with me through out. Very happy with my vehicle after I got it back More

by dng5
Recommend Dealer
Yes
Employees Worked With
Ben
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Mar 26, 2025 -

Lithia Chrysler Jeep of Reno responded

We're pleased that you had a positive experience with your vehicle at Lithia Chrysler Jeep of Reno. Happy driving!

March 26, 2025

Easy & smooth Professional Easy, expeditious, professional, courteous Clean quick Fast done correctly Good on time More

by SUSANBROTHE
Recommend Dealer
Yes
Employees Worked With
Jared
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Mar 26, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for your review of Lithia Chrysler Jeep of Reno. We hope everything continues to meet your expectations.

March 26, 2025

The staff at this service center are always welcoming. My service advisor (Ben) is always professional and informative. More

by tmoore17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Report | Print
Mar 26, 2025 -

Lithia Chrysler Jeep of Reno responded

We're glad to hear that you find our team welcoming, professional, and informative. Thank you for the positive feedback about your experience at Lithia Chrysler Jeep of Reno.

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