Charles Sebastian
Charles Sebastian at Lithia Chrysler Jeep of Reno

Charles Sebastian

Senior Service Advisor

Lithia Chrysler Jeep of Reno

1050 East Plumb Ln #100
Reno, NV 89502

Contact Me
4.7
503 Reviews

Love to ride Motorcycles, camp, fish, spend time with friends, volunteering in the community

Dealership Experience

19 yrs, 1 mo

Industry Experience

40 yrs, 7 mos

4.7

503 Reviews

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503 Reviews of Charles Sebastian

July 30, 2026

Dealership Rating
Employee Rating

Great service team. I was in and out. I appreciate everybody’s hard work. On the recall and oil change. More

by JASONSNET
Service Price Transparency
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Recommend Dealer
Yes
Jul 30, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for recognizing our team's effort on your recall and oil change. We appreciate your feedback. Please reach out if you have any further needs.

July 11, 2026

Dealership Rating
Employee Rating

I love going there to get my car worked on. ,and also know that it will be fixed correctly. More

by charding6721
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert , Fernando. 5stars

Jul 11, 2026

Lithia Chrysler Jeep of Reno responded

It’s great to know you trust our service team with your Jeep Compass and feel confident it’s repaired properly. We’ll share your kind words with Tony and the rest of our technicians. Thanks for choosing us, and we look forward to helping you again.

June 19, 2026

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Bob did a great job keeping mw formed of progress and prognosis. Knew what I was getting into from the start. Will go again More

by eechrs
Service Price Transparency
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Recommend Dealer
Yes
Jun 20, 2026

Lithia Chrysler Jeep of Reno responded

Hello, Thank you for taking the time to share your review. We're pleased to know that your Service Advisor kept you informed throughout the process and provided clear expectations from the very beginning. However, we would like to speak with you about the 3-star rating you have shared. Please send us your contact information so we can discuss any feedback you may have. We look forward to hearing from you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com

May 15, 2026

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Quick oil change. No biggie. Had to wait hella long for valet to bring vehicle around after I was told it was done. Walked out of the building to my truck sitting ther More

by Camjones0702
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce, Tony Seibert , Jared

May 18, 2026

Lithia Chrysler Jeep of Reno responded

Cam, thanks for sharing your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

April 18, 2026

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Even though I have never been there before, they got me in right away and made me feel like I was a priority. Robert, in the service area, was very professional and explained every step of the repairs. I More

by THETURLEYS
Service Price Transparency
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Recommend Dealer
Yes
Apr 18, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for trusting us with your Jeep Wrangler Unlimited, and we’re glad we could get you in promptly while treating you as a priority. Robert will be happy to hear his clear explanations were helpful. We look forward to assisting you again with any service needs.

March 14, 2026

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Accurate, compassionate, and timely. Spot on an estimated timing and the work was quality. We appreciated it very much. More

by MIKENDI1985
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Recommend Dealer
Yes
Mar 14, 2026

Lithia Chrysler Jeep of Reno responded

Hearing that we hit the mark on timing and showed compassion during your Dodge service is wonderful. Delivering the quality workmanship you appreciated means a lot. Thank you for trusting our team with your vehicle.

March 13, 2026

Dealership Rating
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Great customer service, and timely for appointments. Sent my partner this time and service was top notch no xx games of add ons and no pressure to the lady to do more. Great team Great people More

by tommycrosby24
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dana Silva, Robert Pearce

Mar 13, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for sharing that our team delivered timely service without any upsell pressure on your Ram 1500. We’re glad your partner felt comfortable with the straightforward approach. We look forward to assisting you both again.

March 07, 2026

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Does not send a confirmation email or text when you book warrantee work by phone as a new customer. More

by bridgette5
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Recommend Dealer
Yes
Mar 08, 2026

Lithia Chrysler Jeep of Reno responded

Hello, Your service experience is important to us. We would like the chance to speak with you about the feedback you've shared about our Service Department. Please provide us with your preferred method of contact when you have a moment to further discuss. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.com

February 28, 2026

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Always competent and knowledgeable. This is my 3rd jeep serviced by you over the years More

by Dtyoung5
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Recommend Dealer
Yes

Other Employees Tagged: Robert Pearce , Lucas Gail

Feb 28, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for your continued trust in our team’s competence and expertise. We’re honored to have serviced your third Jeep Grand Cherokee over the years. We look forward to supporting your future service needs.

February 15, 2026

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Employee Rating

The service representative was very polite and helpful. The service was done in a timely manner More

by cboaz41
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 15, 2026

Lithia Chrysler Jeep of Reno responded

Thank you for your feedback on your Jeep Wrangler service. We’re pleased our team delivered polite, helpful assistance and finished your service promptly. We appreciate you choosing us and look forward to your next visit.

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