Derric Williford

Great service, communication is second to none. They got my vehicle done before expected. Facility is super clean and very welcoming. They got my vehicle done before expected. Facility is super clean and very welcoming. More

by KBACKLUND9 Verified Customer Verified Customer

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Charged a $100 for things that should already be working and took 3 minutes to fix and took 3 minutes to fix More

by JRAZEVEDO12 Verified Customer Verified Customer

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Service was quick and the service technician was helpful. I may have gotten the person I worked with name wrong. I may have gotten the person I worked with name wrong. More

by NCARD Verified Customer Verified Customer

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The guys are always polite and efficient. They answer my questions with respect and knowledge They answer my questions with respect and knowledge More

by PILCHJESSICA Verified Customer Verified Customer

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This dealership was great. They got my wife into the car.she wanted. For our next purchase, it will definitely be this dealer They got my wife into the car.she wanted. For our next purchase, it will definitely be this dealer More

by STEVEKARRIE3 Verified Customer Verified Customer

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The dealership overall is great. The service department was not good for our last service. My husband waited in the lobby for almost 5 hours for my car with two small children. He ev The service department was not good for our last service. My husband waited in the lobby for almost 5 hours for my car with two small children. He even asked how long it would take so he could make arrangements if needed. He did not receive an answer for the time frame. We were told we needed to come Tuesday because the service person we had worked with last week was not going to be there on Monday the 27th. That person didn’t even end up helping us during our appointment. A very disappointing experience due to the time frame and the service department not being transparent with how long the service would take. My daughter had to miss school because they couldn’t give us an answer. We live in Fernley so we can’t easily just go back home. The service department gets 1 star because they got my tires in very quickly. More

by Gina.Phillips1216 Verified Customer Verified Customer

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Service delayed 6 weeks due to delay of receiving part. Caused additional costs and inconvenience. Caused additional costs and inconvenience. More

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The whole team was great from start to finish. Great selection, great service, I would recommend Lithia if you’re looking for a great service. Great selection, great service, I would recommend Lithia if you’re looking for a great service. More

by RANDYLRUSHING Verified Customer Verified Customer

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I experienced a lack of professionalism from the service advisor. His demeanor was unhelpful, and I felt he was dismissive of my needs. I also observed a disparity in his treatment of customers, noting a mo advisor. His demeanor was unhelpful, and I felt he was dismissive of my needs. I also observed a disparity in his treatment of customers, noting a more accommodating approach towards a Caucasian individual compared to myself. More

by oscar81martinez Verified Customer Verified Customer

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Clean and inviting waiting room. Fast and friendly service my vehicle was done faster than expected Fast and friendly service my vehicle was done faster than expected More

by KBACKLUND9 Verified Customer Verified Customer

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