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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,254 Reviews

2,254 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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December 14, 2024

Bob Pearce is an excellent service advisor who makes the service department a good experience. More

by hawks-purr-0l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

Lithia Chrysler Jeep of Reno responded

We're happy to hear that our team provided you with a great experience. Thank you for the kind words about Lithia Chrysler Jeep of Reno. See you next time!

December 14, 2024

On and Jason were great. They did what I asked them to do and nothing else. More

by barryrosenthal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Williford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derric Williford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

Lithia Chrysler Jeep of Reno responded

Glad you enjoyed working with our team. Thank you for choosing Lithia Chrysler Jeep of Reno.

December 13, 2024

I have experienced great customer service from Bob with my jeep needs. He has been very helpful when I have had an issue with my jeep. More

by megan.fuller10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

Lithia Chrysler Jeep of Reno responded

We greatly appreciate your feedback. At Lithia Chrysler Jeep of Reno, our team always aims to provide helpful support for all your Jeep needs.

December 13, 2024

We bought a car on the 10th of November that had a serious safety recall on the 7th of November. The parts to fix this are unavailable. When my wife tried to ask TONY to trade this in on a car with no More

by WATER845
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Lithia Chrysler Jeep of Reno responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 10, 2024

The clean of my car. I didn't 90% they could do a better job. More

by Claudiarootdiltz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Lithia Chrysler Jeep of Reno responded

Thanks for providing feedback. We'd love to improve your experience with our car cleaning services at Lithia Chrysler Jeep of Reno, and would be pleased if you could reach out directly.

December 10, 2024

The car detailing was a little sloppy in spots. No one went over anything with me when I picked up the vehicle. I am not confident that everything itemized in the package that I purchased was actua More

by CHARLES.ROSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Employee not listed
Dec 10, 2024 -

Lithia Chrysler Jeep of Reno responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Charles, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 10, 2024

Ben was excellent. Helpful, attentive and responsive. I am so thankful for time and attention he put into getting my vehicle fixed and back to me quickly for such a len More

by a.r.wolfe6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Owings
Dec 10, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your kind words for Ben, and for taking the time to leave us this wonderful feedback!

December 10, 2024

Ability to get prompt service was great, especially considering a trip was planned and a delay would have been costly. More

by mfrazer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Owing
Dec 10, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for sharing your experience. It's wonderful to know that Lithia Chrysler Jeep of Reno could provide the prompt service you needed. We hope your trip went smoothly.

December 10, 2024

We came in for a service and left with a new jeep. Roman helped us out and all went well More

by leslielamantia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Conine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Lithia Chrysler Jeep of Reno responded

Good to hear that you had a smooth experience with our team. Lithia Chrysler Jeep of Reno appreciates your feedback and looks forward to serving you again. Enjoy your new Jeep!

December 09, 2024

Always responsive and keeps you up to date with the timeline of work. Helpful and explains whats going on with the work and why More

by michaeltourtellott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your positive feedback about our service. We appreciate that Lithia Chrysler Jeep of Reno could meet your needs and keep things clear throughout the work process.

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