Lithia Chrysler Jeep of Reno

John was great, short of employees, but he did a great job With customer service, nice guy. Quick service, love you guys. 👍👍👍👍👍👍👍👍👍👍👍👍 Have a great day. job With customer service, nice guy. Quick service, love you guys. 👍👍👍👍👍👍👍👍👍👍👍👍 Have a great day. More

Friendly The staff was helpful and friendly. Very professional. The services was done in the time frame they had quoted, New building was clean and neat, the a The staff was helpful and friendly. Very professional. The services was done in the time frame they had quoted, New building was clean and neat, the arear was hard to get into. More

The only thing I found troublesome is the phone system. If all lines are busy in service it says to enter 5 to speak to an operator but all it does is start the whole call over again and tells you that 5 If all lines are busy in service it says to enter 5 to speak to an operator but all it does is start the whole call over again and tells you that 5 is not an option. Otherwise when there in person everyone is super nice and the service was fast. More

The buying process and Derric Williford were amazing. I was in and out of there in no time. I highly recommend stopping in and seeing Derric! was in and out of there in no time. I highly recommend stopping in and seeing Derric! More

best ever could write a long review but I want to go on every site I can to let peeps know how great this place was for me. 13 cars in last 20 years and these p could write a long review but I want to go on every site I can to let peeps know how great this place was for me. 13 cars in last 20 years and these people were the best ever. we bought a low priced used car and received service as if we were buying top of the line car. from the sales person to the finance person to the finance wizards behind the counter to the final paper work person. all the best ever, really. very knowledgeable, NO BS and just all around great. I had very limited financial resources and credit and they made it happen very fast. my jaw dropped when they came back with the first offer and it only got better by the end. truly amazing! I am 54 and will never go anywhere else again. More

Lithia does not pay off your entire trade in. For the 1st time in my life I traded in a car and PAID THE BALANCE TO THE BANK 3 WEEKS LATER OF $304.65. I was told by Ken my finance person that Lit For the 1st time in my life I traded in a car and PAID THE BALANCE TO THE BANK 3 WEEKS LATER OF $304.65. I was told by Ken my finance person that Lithia does not pay for variances in the payoff and they only go by estimates. I was never contacted by Lithia. I found out I had a balance from my credit union. Ken advised me to speak to my sales person that he would explain why they would not pay the remaining balance. The credit union I use stated this was the fist time they have every heard of this. So folks do your homework. Lithia does not verify balances owed on your trade in and YOU are responsible for what they do not pay. I only gave 1 star because YOU CAN NOT POST UNLESS YOU CHOOSE 1 STAR.. More

Very friendly greeting from Ben when I arrived. Job done!! I was shown the all-new customer area and I was provided an approximate wait time for the work to be done on my car. It was finished promptly as pro I was shown the all-new customer area and I was provided an approximate wait time for the work to be done on my car. It was finished promptly as promised, and Ben explained everything. I was very pleased with my service visit. More

outstanding I had an outstanding experience with the service and sales dept of this dealership. I would recommend it to anyone Sean and Bob are top notch in the I had an outstanding experience with the service and sales dept of this dealership. I would recommend it to anyone Sean and Bob are top notch in their respective fields More

Thank you Charlie Even though I purchased my Jeep from another dealership, I bring my Jeep to Lithia because of Charlie Sebastian. For the past twelve years, Charlie no Even though I purchased my Jeep from another dealership, I bring my Jeep to Lithia because of Charlie Sebastian. For the past twelve years, Charlie not only made sure my 2004 Jeep Grand Cherokee with over 200K miles stayed in great shape mechanically but he is a pleasure to work with and I can trust him. I am sure with Charlie that my new 2018 Jeep Cherokee Latitude will be in the best hands. More

Super Service!!! Charlie has been our service representative for years and knows us on a first name basis! We are always treated like and feel like we are his only cl Charlie has been our service representative for years and knows us on a first name basis! We are always treated like and feel like we are his only client. A very special relationship indeed! More