Lithia Chrysler Jeep of Reno

Avoid Purchase. Just don't do it....regardless of the deal. Drive a 100 miles to buy a Jeep if you have to. The sales people I worked with have only one goal, to s Just don't do it....regardless of the deal. Drive a 100 miles to buy a Jeep if you have to. The sales people I worked with have only one goal, to sell no matter what, regardless of what may be in your best interest. Go to Dolen if you want to work with a dealership that cares about customer service. More

Kindness of salesman Kenny Rose was so kind to me and my husband. My husband is very ill, and the trip to Reno nearly destroyed him. Kenny took care of everything for us Kenny Rose was so kind to me and my husband. My husband is very ill, and the trip to Reno nearly destroyed him. Kenny took care of everything for us, understanding just how sick Gene is, and he went out of his way to make this deal as quick and painless as possible. More

New Jeep Purchase Bought a new 2016 Jeep Rubicon Hard Rock with the help of salespeople PJ and Farris. Dealt with PJ for the bulk of the sales process who was very know Bought a new 2016 Jeep Rubicon Hard Rock with the help of salespeople PJ and Farris. Dealt with PJ for the bulk of the sales process who was very knowledgeable and professional. Enjoyed doing business with him. Out of his control was the delivery date of the new Jeep and it was just a day late. My only gripe with this dealership as a whole is that the fuel light was on and I barely had enough fuel to make it to a service station! I have bought a lot of new vehicles over the years and never had that happen! More

Service department unsatisfactory I believe the mechanics as well as the people behind the computers are lazy. How many times do they need to have my vehicle parked in the lot while cl I believe the mechanics as well as the people behind the computers are lazy. How many times do they need to have my vehicle parked in the lot while claiming to fix it. When I get the vehicle back the exact problems are still present. The only thing that's not lazy is they're mouths. More

Routine Maint %100 happy with Charles. He knows his stuff. He is knowledgeable and accurate in his assessment of the service that is required for my Jeep patriot %100 happy with Charles. He knows his stuff. He is knowledgeable and accurate in his assessment of the service that is required for my Jeep patriot More

Amazing experience. The entire staff was friendly, informed, and overall showed great appreciation of the business. I would absolutely recommend to a friend or a family m The entire staff was friendly, informed, and overall showed great appreciation of the business. I would absolutely recommend to a friend or a family member. More

Oil change Appreciate Saturday hours Kept apprised of time Good other preventive care recommendation Was quickly scheduled when called for Appointment Like Appreciate Saturday hours Kept apprised of time Good other preventive care recommendation Was quickly scheduled when called for Appointment Liked the reminder email Thank you More

Routine Service Appt Another excellent service appointment! Timely and friendly employees. Of course, I'll be back! I enjoy being able to wait while my service is com Another excellent service appointment! Timely and friendly employees. Of course, I'll be back! I enjoy being able to wait while my service is completed. More

Terrible! I was considering buying a Jeep from them but after taking in my 2004 Dodge 1500 for a transmission fluid and filter change , recall on air bag , stee I was considering buying a Jeep from them but after taking in my 2004 Dodge 1500 for a transmission fluid and filter change , recall on air bag , steering rack replacement, and alignment I change my mind. Once I had the truck home I noticed my transmission leaking. I took it back they fixed it. Since they changed the airbag my cruise control and windshield wiper sprayer doesn't work. Worst of all they didn't tighten the upper control arms enough and they fell out of alignment ruining a new set of tires. They used an air gun to put my lug nuts on and rounding them off. I had to use a hammer to beat a socket on to get them off. Worst experience I've ever had at a dealer. More

Service and recall Had LOF done and recall on shifter. Quick, quality work. Tim was great to work with, got me in and out and I'm totally satisfied. Had LOF done and recall on shifter. Quick, quality work. Tim was great to work with, got me in and out and I'm totally satisfied. More