Lithia Chrysler Jeep of Reno

Great sales rep. Demerits to finance as they promised to connect me with a key fob source and there was no follow through, despite me inquiring after purchase. Demerits to finance as they promised to connect me with a key fob source and there was no follow through, despite me inquiring after purchase. More

Efficiency, knowledgeable about car problems and excellent communication regarding problems and solutions. The drop off and customer pick up service is wonderful. excellent communication regarding problems and solutions. The drop off and customer pick up service is wonderful. More

They took care of the problem with my Jeep quickly, decidedly and in a friendly manner. I recommend this dealership. decidedly and in a friendly manner. I recommend this dealership. More

Tony and the team took great care of me and everything that I needed in a timely manner! that I needed in a timely manner! More

Love this place my favorite shop in town great people great prices great service. Would not take my cars anywhere else. great prices great service. Would not take my cars anywhere else. More

I've had nightmares about the sales person, my car buying experience, and the problems following for 4 consecutive nights. Not all problems have been resolved yet. I was misled and lied to by multiple people experience, and the problems following for 4 consecutive nights. Not all problems have been resolved yet. I was misled and lied to by multiple people including managers. More

We were treated very well. Everything was explained to us at each step. I would recommend this dealership to anyone looking for a vehicle. Everything was explained to us at each step. I would recommend this dealership to anyone looking for a vehicle. More

Withstood can I start saying you never did an inspection on this car before selling it to me I complained about a ham making when I start driving my seller tell me to bring it in I was to busy and time w on this car before selling it to me I complained about a ham making when I start driving my seller tell me to bring it in I was to busy and time when Tom and thing happened So I new that if I say something after so much time has happened you guy has usually won’t honor anything. And also complain about my fog lights but not take it in still don’t work. But the one thin that get me is that you guys sold me a stiker price car with out inspection and engine support was. Never install properly or secure at all maybe from manufacture now I like to learn from you More

We took my jeep in after doing lots of research on what was going on with it. We knew the issue and how to fix it. Tony insisted on changing fluid which he felt confident would fix the problem (we were pre was going on with it. We knew the issue and how to fix it. Tony insisted on changing fluid which he felt confident would fix the problem (we were pretty confident it wouldn’t) and then proceeded to try to charge us for a power train issue, covered by warranty, because “fluids aren’t covered under warranty”. He did eventually not charge us after my husband argued with him, but after two days, the error light came back on, and we had to take it back in to have the real issue fixed, which indeed was covered under warranty. I felt as if the dealership was trying to take advantage of us. I was pleased with the outcome, but having to take it in and lose my car two separate days and having to argue about paying for something that should have been under warranty if the issue was addressed the first time, just to make a buck, felt wrong to me. More

They completed all repairs quickly, my wife had her 2011 Rubicon back a day earlier than what they said. All repairs seem to have been completed correctly, replaced intake gaskets, replaced cracked exhaust Rubicon back a day earlier than what they said. All repairs seem to have been completed correctly, replaced intake gaskets, replaced cracked exhaust manifolds, replaced steering wheel clock spring and found that to be on a recall. More