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Lithia Chrysler Jeep of Reno

Reno, NV

4.7
2,403 Reviews
Lithia Chrysler Jeep of Reno is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Chrysler Jeep of Reno in Reno, Nevada, joined the Lithia Motors family of dealerships in January 2004 after being acquired from Ewert, Inc. Lithia Chrysler Jeep of Reno, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new and used cars, trucks and SUVs. Our inventory includes new models such as the Chrysler 300, Chrysler 200, Chrysler 200 Convertible, Town & Country, Compass, New 2011 Grand Cherokee, Durango, Liberty, Patriot, and Wrangler.
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1050 East Plumb Ln #100

Reno, NV

89502

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Showing 2,403 reviews

September 09, 2024

Having an apt for a basic oil change and differential oil change should never take 2 hours. Next service I will leave the truck off in the morning and wait for the call that it is done. More

by GGEXPRESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know his name
Sep 09, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 09, 2024

I was happy with the price and condition of the vehicle and the rest went very smoothly! More

by DONALDESDOGS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Camarena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Bowles was great
Sep 10, 2024 -

Lithia Chrysler Jeep of Reno responded

Donald, it's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Lithia Chrysler Jeep of Reno!

September 09, 2024

Tony is rude and didn’t do the work I requested. Drove three hours and left my truck with him because of a check engine light. I had to go through the used car manager to even get an appointment bec More

by H2000
Recommend Dealer
No
Employees Worked With
Derric Williford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Lithia Chrysler Jeep of Reno responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 08, 2024

Quick and friendly customer service! I had a small concern about my car and it was fixed right away! More

by haileyvessells28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you, Hailey, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

September 08, 2024

They got us in driving through with our travel trailer immediately and were very responsive to our situation! Would definitely look them up again! More

by rhunter6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Sep 09, 2024 -

Lithia Chrysler Jeep of Reno responded

Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again!

September 08, 2024

Very good service. Nice people. And the service was completed very fast and done right More

by g-tisdale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 08, 2024

Robert was incredibly helpful, patient, and gard working! He was very accommodating to our needs. 10/5 stars! More

by Joey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to write this review, Joey. Our customers are our top priority and your feedback is greatly appreciated! All of us at Lithia Chrysler Jeep of Reno are glad to have you as a customer.

September 08, 2024

Will always be my place to go for sales or service on my Jeeps. Friendly and efficient and always ready to help. More

by DBNRNO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Conine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Saez Jr
Sep 09, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.

September 08, 2024

The team at Lithia always takes care of us. Dirk and Tony are the best! More

by RLANDSBERRY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dirk Westergard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 07, 2024

Use center response to my review and wanted to talk to me. Have someone called? Can you told me to push a button and go in and give him my reply well when I do that? It doesn't take me but anywhere but to More

by KC4EVERYOUNG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sean Donlevy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Conine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Moore
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Lithia Chrysler Jeep of Reno responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this ? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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