Lithia Chrysler Jeep of Reno

I made an appointment and stated what I was fairly certain was wrong with the vehicle and that it also needed an oil change. I brought it in and again let Charles know what I believed was wrong with i certain was wrong with the vehicle and that it also needed an oil change. I brought it in and again let Charles know what I believed was wrong with it and that it needed an oil change yet again. (Tire speed sensor) it took them all day to figure out what was wrong with it and that they had to order the part. When Charles called me to let me know the part had to be ordered he somehow forgot about the oil change. So I had to let him know again. He then said I could pick up the car in the morning and he would call when it was ready. I waited all day the following day and finally got a call from Charles saying the part should be in on the next day (Friday). I said okay I’ll just leave the car there let me know when you guys are done. I waited until the following Wednesday to call and was told that the part didn’t show up and it was back ordered and it magically went on back order on the day that I called. Yet Charles never once decided to tell me the part never showed up Friday until I called to ask. Charles is also rather rude and unpleasant to work with. More

Robert was very helpful and service. You’re lucky to have them working on your team! You’re lucky to have them working on your team! More

I have always had a great experience at this dealership. The service center is always knowledgeable, honest, and efficient! The service center is always knowledgeable, honest, and efficient! More

Dealership was fairly solid. Got me in and fixed the issue I was having in a timely manner. Mechanically, my Jeep was returned in working order. However, the driver’s side front Got me in and fixed the issue I was having in a timely manner. Mechanically, my Jeep was returned in working order. However, the driver’s side front bumper has a significant white scrape that’s about 8” long by 1 1/2” high. Was not impressed with that… More

GOOD JOB OVER ALL FROM STEVE DICK. NOT TONY WAITING FOR A ANSWER IN MY FORD BORNCO SEATS 3 WEEKS NOT TONY WAITING FOR A ANSWER IN MY FORD BORNCO SEATS 3 WEEKS More

$210 for oil change. Then another $200.00 for air filter. That’s a RIPOFF. Then another $200.00 for air filter. That’s a RIPOFF. More

Always offers options without pressure to spend more than planned. Jared works quickly and is always friendly. I appreciate the great service. planned. Jared works quickly and is always friendly. I appreciate the great service. More

The salesmen were very friendly and efficient, they made sure I got the vehicle I wanted. They made the process very fast and no stress. sure I got the vehicle I wanted. They made the process very fast and no stress. More

We appreciate all the employees all very nice and professional also fast friendly service enjoy doing business with your dealership. Carrie and Jason wright professional also fast friendly service enjoy doing business with your dealership. Carrie and Jason wright More

I love every one here at this dealership Donna in parts and Mr. Sebastian and Mr Ben in Service have always been the best. Caring about the customer every time and Mr. Sebastian and Mr Ben in Service have always been the best. Caring about the customer every time More