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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,367 Reviews

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,367 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

April 19, 2021

Overall great service except they forgot to reset my change the oil notice, I reminded them when I had to bring the car back. They noted that it was reset but they didn’t reset it, now it keeps showin More

by maryallred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
Apr 23, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Joseph Lawson, Service Manager

April 17, 2021

Went over there to do a test drive of a vehicle we had priced at another dealer a few hours drive away. We had planned to drive up and get it the next day. They claimed they could easily trade with the o More

by Lithianian
Customer Service
Price
Recommend Dealer
No
Employees Worked With
John Lamboy, Devin Pratt
Apr 23, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We acknowledge your review and are currently looking into the events you’ve detailed.

April 15, 2021

Your customer service representatives we're very professional easy to work with and courteous… Namly David Franklin has been extremely helpful over the years… That's half the reason I keep coming b More

by Julien julien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
Apr 19, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Robert Bennett | General Manager

April 15, 2021

Sold truck before you had title temp about to run out can't register truck no would not recommend waiting for title at finance company. More

by JIMREEVES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Brown, David Franklin, Guy Germann, Justin Leighton, James McLean
Apr 23, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Ryan Brown, General Sales Manager

April 14, 2021

Service advisor, Tim, always friendly and helpful. Has helped me for years and greets me with name recognition. Answers all my questions and gives great advice. More

by JONANDNANCY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Apr 19, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Joseph Lawson, Service Manager

April 13, 2021

Awesome (and quick)!service. My service rep was perfect. I was handled professionally and my vehicle was moved through the process quickly and very efficiently. More

by SC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
Apr 16, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Joseph Lawson, Service Manager

April 10, 2021

I always receive professional and friendly customer service when I visit Lithia Chrysler. Their work is thorough and they do exactly what I request. I will be back for sure. More

by Andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin
Apr 14, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Joseph Lawson, Service Manager

April 09, 2021

I had Brought my Dodge Challenger to get serviced. it was under promised and over delivered. Got a courtesy call that vehicle was completed. Good work guys! More

by Saskuaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Bleisch, Brian Fisher, David Franklin, Joel Hazen, Jason Hinman, John Lamboy, Justin Leighton, Jason Mosley, Dakota Griesel, James Brown
Apr 13, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the work performed on their vehicle. We look forward to seeing you again. Sincerely, Joseph Lawson, Service Manager

More
April 09, 2021

The dealer was able to address and fix my issues in a very timely manner. Tim in service is always great to work with when I bring my truck in. More

by Jeffhowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Apr 14, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Joseph Lawson, Service Manager

April 08, 2021

Good experience. Knowledgeable Team. Gave me the rate I asked for. Quick and painless venture into a great truck. Look forward to doing business again. More

by ARKHONEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
Apr 13, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Joseph Lawson, Service Manager

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