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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,349 Reviews

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,349 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

April 09, 2021

The dealer was able to address and fix my issues in a very timely manner. Tim in service is always great to work with when I bring my truck in. More

by Jeffhowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Apr 14, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Joseph Lawson, Service Manager

April 08, 2021

Good experience. Knowledgeable Team. Gave me the rate I asked for. Quick and painless venture into a great truck. Look forward to doing business again. More

by ARKHONEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
Apr 13, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Joseph Lawson, Service Manager

April 06, 2021

Recall repair was done in little time. The service writers did the paper work without any problems. Had breakfast across the street and was finished just in time to pickup the vehicle. More

by hogmeister2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Hazen
Apr 08, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Joseph Lawson, Service Manager

April 05, 2021

Customer service is outstanding! Can’t remember the name of the gentleman that Worked On my car, He called and checked in and asked if I had any questions. Awesome Huy! More

by kimmatsler56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin
Apr 08, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Ryan Brown, General Sales Manager

April 05, 2021

Very professional and did a great in explaining the operation if my new Fifth Wheel hitch. Parts guy great help in getting the correct hitch for my application. Thanks More

by rbstraw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Hazen
Apr 08, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Joseph Lawson, Service Manager

April 04, 2021

The end price wasn’t what I agreed upon with Seth. Also someone broke a piece of the dash. I am satisfied with the completed job but not happy about it costing more than we agreed. More

by Shelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth coffin, Joel Hazen
Apr 08, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Joseph Lawson, Service Manager

March 31, 2021

always been great until wanted fender flares installed and got no fender flares but drilled holes and no feed back. No call back after repeat texts More

by MELINDA.MITCHELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Franklin, Joel Hazen
Apr 23, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Joseph Lawson, Service Manager

March 31, 2021

My car has been seen by them three times now. They still did not fix the issues and blew me off when I told them it is still not fixed. More

by Cheywhin24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JJ and Seth
Apr 23, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to share your recent experience at Lithia Chrysler Jeep Dodge of Eugene. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Joseph Lawson, Service Manager

March 31, 2021

This is the absolute best place! I live in West Linn and I drive down to Eugene just to get my car serviced. I havent lived in Eugene in about 3 years now and everytime I go in the people working there reme More

by DJYANKEEFAN09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Apr 08, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Joseph Lawson, Service Manager

March 29, 2021

Shop found an issue that needed attention. Glad they did!! Vehicle was fixed in a timely fashion. I was kept well informed of the work being done. More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Peterson
Mar 31, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Joseph Lawson, Service Manager

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