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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,349 Reviews

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,349 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

May 08, 2021

Won't buy another vehicle from Lithia ever again. Dents and scratches on vehicle. Not detailed. Apparent dealership knew about dents and scratches, but nothing was ssid about it. More

by BJRFDESERTDUDES
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Lamboy, Dane Paddock, Devin Pratt
May 13, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, Ryan Brown, General Sales Manager

May 07, 2021

Great experience all the way around. Love the truck. Would like to have gotten a ram key chain for a 66k truck though 😂 fee free to send me one! More

by ADAMSUNDSTOM83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane Paddock, Devin Pratt
May 11, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ryan Brown, General Sales Manager

May 07, 2021

Very friendly and professional. I felt like I received fast and efficient care and they went above and beyond to ensure I was taken care of. Highly recommend their service. More

by vlwalker6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
May 12, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Joseph Lawson, Service Manager

May 07, 2021

If I can’t get an appointment for an oil change, you need to speed up the process. Very few of us can wait two hours fo just a oil change. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Franklin
May 13, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing your experience with us. Here at Lithia Chrysler Jeep Dodge of Eugene, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, Joseph Lawson, Service Manager

May 06, 2021

The service department was able to fit us in although they had some very heavy volume. They fixed our problem and got our Durango back very quickly! More

by Clint.wolford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
May 11, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for leaving us this great review, Clint! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Joseph Lawson, Service Manager

May 06, 2021

Got my flares on same day and had to take back next day as a couple of flares had gaps appearing. I am not sure the surfice area got cleaned well before Putting them on. More

by MELINDA.MITCHELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Hazen
May 11, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Melinda, I appreciate you taking the time to leave Lithia Chrysler Jeep Dodge of Eugene this excellent star rating. Please do not hesitate to reach out if you need anything in the future be it service or sales. Sincerely, Joseph Lawson, Service Manager

May 03, 2021

Great service and the desk people are great. Everything was explain. Will be back to get my truck and other car services here again. Thanks More

by enruque21enruque21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Mosley
May 06, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It's our pleasure to provide top-quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you on your next visit. Sincerely, Joseph Lawson, Service Manager

May 03, 2021

Had a great experience purchasing my first Jeep ever at Lithia. Dane and John were super communicative, but low stress and pressure. I ended up feeling like I walked out of there with the best deal possibl More

by BETHANIE.NIX
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Hinman, John Lamboy, Dane Paddock, Devin Pratt
May 06, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you Bethanie, we love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Ryan Brown, General Sales Manager

May 03, 2021

I’ve been taking my Jeep Grand Cherokee to Lithia’s Service Dept. for about six years now. They have always given me great friendly service and I have no complaints. More

by Gabba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
May 06, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Joseph Lawson, Service Manager

May 03, 2021

Usual car dealer, price rose 600 bucks from phone agreed price to final. Finance guy couldn’t find car, said might have to come back tomorrow, told him it’s over there while pointing. Dudes we’re fine, just More

by mikeholt333@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dane Paddock, Dakota Griesel
May 11, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Mike, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Ryan Brown, General Sales Manager

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