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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene
Eugene, OR
2,342 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,342 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene
May 20, 2016
Oil Change and Fuel filter Came in for a lifetime oil change and requested installation of a fuel filter. I had purchased the filter elsewhere. Was quoted $25 for the installati Came in for a lifetime oil change and requested installation of a fuel filter. I had purchased the filter elsewhere. Was quoted $25 for the installation. All services were completed when promised and the amount due was only $20. Good job this time Lithia ! More
by bobalouie725
Employees Worked With
unknown
Helpful March 27, 2016
!!!PLEASE READ!!!! Lithia Dodge Used Car Nightmare My wife and I bought a 2001 Ram 1500 with 129,000 miles the evening of 3.18.16. BEAUTIFUL TRUCK! We were a touch impulsive because of how clean it was My wife and I bought a 2001 Ram 1500 with 129,000 miles the evening of 3.18.16. BEAUTIFUL TRUCK! We were a touch impulsive because of how clean it was, and we only test drove it around their parking lot. It was dark, and about 8:20 in the evening. Not being from Eugene in a new to us rig, I didn't feel compelled to take it down town. So I took a calculated risk not driving it very far. So my fault there, and never again! But I trusted that these guys would have driven the rig, and that they did their multi point inspection (something like 100) they claimed. After all, they aren't a mom and pop "Harry Mark and Mary" car lot. So here is my experience: Just 2 miles after leaving Lithia's lot the night we bought it (after the engine reached full temp) the oil pressure gauge dropped to Zero (only at at low speeds or stop without throttle) and a check gauges light/ding came on. We took it back first thing in the AM (less than 12 hours later) and asked for clarification, and if they could please help. Their service department took it for a bit, and gave it back claiming to have changed the oil pressure sensor. They said "you are good to go!" But just two miles down the road again, the oil pressure gauge dropped to zero. Did they even drive it after they serviced it? We went back (maybe 8 miles total on the rig since we bought it) and I politely asked that they do an oil pressure test, explaining that I wasn't very happy they didn't catch this on their pre-sale inspection; and further explaining my concern that I had a 500 mile trip back home the next morning. Service took the truck and ran a separate gauge on it and told me that the resting pressure of that motor from the factory was 6 psi. They said that mine was just above 5 psi, and that it wasn't a problem, and explained to me that I just needed to put a thicker high-mileage oil in it when I changed the oil. They further explained that the gauge was more or less a "dummy light" at at those low pressures. So, I accepted their explanation [they are a Dodge service center after all] but then asked what I could do to make the warning chime turn off so that it would chime 2,000 times on my trip home and beyond. They said there wasn't anything they could do for that. Needless to say, I wasn't particularly thrilled. Just 8 miles or so on this vehicle since I purchased it, and already 2 times to the shop. My wife and I left, and were traveling down Willagellespie Ave. just 1 mile from the lot, and at 35 mph the hood blew open!!!! ALL THE WAY!!! Fortunately, I saw it coming up and slammed on the brakes, but it scared the crap out us. I texted the salesperson and asked him to remind his service department to latch the hoods. We made it to our destination just 2 miles from the dealership where we were staying, and parked the rig until Sunday morning, the day we'd return to Idaho. Sunday morning, I start the truck and the check engine light came on. PERFECT! I tried to keep cool, and told myself that this is just how it is going to be while reminding myself that there are all sorts of simple codes that don't necessarily mean costly repairs. BUT THEN, after we made it maybe 6 miles down the road just past Springfield, the transmission started to slip at 45mph. There was a terrible revving noise from the floorboard, and I didn't have any power to pass or climb hills. I was irate with 490 miles to go! Go figure that when the tranny heated up to full temp, there would be a problem. We maybe had 15 miles on it since purchasing it at this point. When we got home, the vehicle went in to a local tranny shop in Moscow Idaho, and thank goodness a full tranny service with band adjustment seems to have corrected the slip and power loss. The engine code was an evaporative systems small leak, which was a cracked hose that I found and corrected. But the oil pressure is still a problem. At this point I have unplugged the sensor and am seeking guidance from other Dodge techs. End point: I should have thoroughly driven the vehicle much further during my test drive, and I didn't. So therein I took a risk. Wayne Brown (our sales person) was a nice guy, but they sell 250 rigs per month and he simply doesn't drive them. Had we gone for a 10 mile jaunt, every single one of these issues would have presented themselves, no doubt about it! And at that point, we'd not have purchased the truck. So I just feel taken advantage of. I know that it isn't new, and lord knows I signed all of the paperwork that proved I knew that. But as far as I can tell, Lithia just buys rigs, polishes them, and then turns around and sells them for a profit. They could probably care less about the quality of their service, inspections, and customer's overall safety. ....end rant.... More
by aspensc
Employees Worked With
Wayne (Sales) Tim (Service)
February 03, 2016
WARNING STAY AWAY.. Bought a 2015 dodge ram laramie, the loan department decided to take it upon himself to incorporate the oil change into the loan when we paid cash to Bought a 2015 dodge ram laramie, the loan department decided to take it upon himself to incorporate the oil change into the loan when we paid cash to keep it off our loan. Then they wouldn't reimburse us the full amount after being very rude to me and my wife. I found out they never installed the cold weather package when they said they did. The dodge dealer in Puyallup wa informed me they left out numerous things that was on the package. TERRIBLE LOAN DEPT. a bunch of weasels, and they could care less if your unhappy with anything that has to do with purchasing a car. I would never purchase another vehicle from them again More
by Randy
Employees Worked With
Chris McAndrews, Blake Bleisch
December 10, 2015
Rescued when I had car trouble I'm so greatfull to lithia dodge; I'm new to oregon, and earlier today my brakes stopped working, on top of that I was lost, and my phone was almost d I'm so greatfull to lithia dodge; I'm new to oregon, and earlier today my brakes stopped working, on top of that I was lost, and my phone was almost dead. I pulled into the nearest parking lot (praying I wouldn't just roll into another car), and it turned out to be lithia dodge. Tim Bohn, their service advisor, came out to help; he took my car in to try and fix the problem and when it turned out to be worse than we thought, he called les schaub and helped arrange for it to be towed. He then had the company driver take me home, and then to my car. All of this was free of charge. I don't know how to express how greatfull I am! It was such a nerve wracking experience. More
by Emily
Employees Worked With
Tim Bohn
December 09, 2015
Very poor quality when it comes to being decent humans. I had gone in to buy a car, I was pre approved, knew what I wanted, scheduled a test drive ahead of time and everything. Got in on time, was ignored I had gone in to buy a car, I was pre approved, knew what I wanted, scheduled a test drive ahead of time and everything. Got in on time, was ignored for about 15 minutes while sitting next to the main managers office looking for help. When someone finally got up to come see me they informed me the person I scheduled a test drive with doesn't work that day of the week and the next best part they didn't have the car I scheduled a test drive with. Then they preceded to ignore me. Like they assumed maybe I wasn't serious about buying or something idk, they acted like I was wasting their time. I have only been treated this terrible at this dealership. Almost the exact same thing happened 5 years ago to me at this very location. I figured that much time had gone by I'd give them another shot. I will not be wasting my time with them again. I went down to CG and bought the vehicle I had scheduled a test drive with at Lithia (that wasn't available) and bought it that day. Had a great experience with CG CDJR and will be giving business to them in the future. Oh and CG gave me a generous discount so I got a great deal! More
by soccerqt622
Employees Worked With
Didn't get their names, they didn't introduce themselves
December 07, 2015
An Excellent Experience A great place to buy a vehicle! David Watson was helpful, understood what I wanted, and went out of his way to find exactly the vehicle I was looking A great place to buy a vehicle! David Watson was helpful, understood what I wanted, and went out of his way to find exactly the vehicle I was looking for. He went out of his way to assist with my special requests, and was helpful and communicated with me through each step of the process, from idea to final build and delivery. I highly recommend David Watson and Lithia for your vehicle needs. More
by Baldpilot
Employees Worked With
David Watson
June 29, 2015
Top knotch Great place to buy a vehicle! Wayne brown was not pushy and worried about my needs and what vehicle best fit me. I enjoyed how honest he was about wha Great place to buy a vehicle! Wayne brown was not pushy and worried about my needs and what vehicle best fit me. I enjoyed how honest he was about what vehicle he could get me into for what I can afford. I most Definetly will deal with Lithia and Wayne again. More
by Jfrancisr92
Employees Worked With
Blake Bleisch
June 24, 2015
Service at its finest I have purchased 2 vehicles from Scott Nored at Lithia in the last 12 months. I recieved superb service and attention to detail from Scott. Devin in f I have purchased 2 vehicles from Scott Nored at Lithia in the last 12 months. I recieved superb service and attention to detail from Scott. Devin in finance has surpassed my expectations in APR on both loans, I highly recommend Lithia, More
by Tomo8988
Employees Worked With
Scott Nored, Devin Pratt
June 18, 2015
Bought used car I'm not irate any more, couldn't change this username. Bought a used car there. The process took longer than I expected. In the end it worked out ok. I'm not irate any more, couldn't change this username. Bought a used car there. The process took longer than I expected. In the end it worked out ok. I think I ended up with a good car. More
by Irate buyer
Employees Worked With
Daniel, Paul, Blake Bleisch
April 10, 2015
Pleased, No pressure, Happy Happy Tyler did an excellent job finding perfect truck for my husband. He is patient, kind, no pressure. Great Experience. Highly recommend him. He kno Tyler did an excellent job finding perfect truck for my husband. He is patient, kind, no pressure. Great Experience. Highly recommend him. He knows his business and immediately makes you feel at ease. I bought my husband a beautiful Silver Dodge Truck. Happy, Happy. Nicki More
by Ronald Cil
Employees Worked With
Pratt, Devin manager
