Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Easy and Good to deal with I would like to thank Dane for helping me find the exact vehicle I was looking for. Dane was easy and comfortable for me to deal with. No pressure s I would like to thank Dane for helping me find the exact vehicle I was looking for. Dane was easy and comfortable for me to deal with. No pressure sales or other tactics that are unbecoming. They did exactly what they said they would do and held up their end of the deal. More

Leaking strut I took my 2015 "Fiat 500 Pop" in with a leaking strut. They confirmed it and ordered the replacement part. When it comes in I will schedule the in I took my 2015 "Fiat 500 Pop" in with a leaking strut. They confirmed it and ordered the replacement part. When it comes in I will schedule the install. It is covered under warrenty. More

Lazy or Just Poor Service When my wife's pick up needed a new windshield wiper motor, we decided to have several other little things looked at as well. The dealership was short When my wife's pick up needed a new windshield wiper motor, we decided to have several other little things looked at as well. The dealership was short-staffed so it took a few days longer to get through the items. Though that was understandable, they continuously try to downplay each maintenance item. Going so far as to say that one windshield wiper was adequate. It was like they didn't want to do the work. When my wife picked up the truck she called me and notified me that while they did fix the windshield wiper motor, they didn't even take the time to put the wipers back on. I asked them to troubleshoot and install a trailer brake in the pickup. After keeping it an extra day to do just that they recommended that I take it to a different shop to have one installed. I simply wasn't impressed and I would not accept or expect this quality of work from a backyard mechanic much less a dealership. More

Oil change The service crew is excellent the wait is minimal. This time I used the courtesy vehicle as I had an appointment and he was fabulous The service crew is excellent the wait is minimal. This time I used the courtesy vehicle as I had an appointment and he was fabulous More

Very pleasant and efficient Dane was very courteous and efficient. Robert in F&I was as well. Our experience was the best, and I’ve probably purchased over. 50 new cars so far. Dane was very courteous and efficient. Robert in F&I was as well. Our experience was the best, and I’ve probably purchased over. 50 new cars so far. More

Felt rushed to sign I felt rushed and if I didn’t sign on the vehicle they wouldn’t keep it for me if someone else was to look at the vehicle.. which delay on signing iss I felt rushed and if I didn’t sign on the vehicle they wouldn’t keep it for me if someone else was to look at the vehicle.. which delay on signing issues I would of liked fixed on the vehicle scratch on the side and the car Hadn’t been details so seats completely stained I was promised it would be cleaned when I went to pick up and sign on car the stain lefter (broke) so car wasn’t clean and they didn’t have paint to touch up the scratch which the car is black and they didn’t have any black paint in that day which the guy helping me said he would get the paint in and contact me to come in and get the paint touched up and clean the front seats which are stained badly... now that i have left the lot the guy has not contacted me and I have tried calling him a few times leaving voicemails and he hasn’t returned any of my calls or text! So left with broken promises More

well done It's still a little chaotic from the re-model, but my service was fast and pleasant. One downside, there was no place to park for service. I'm guess It's still a little chaotic from the re-model, but my service was fast and pleasant. One downside, there was no place to park for service. I'm guessing that's part of the re-modeling. More

Dont bother with appointments As sometimes happens I received a recall notice for my Jeep. Called to set up an appointment for a Saturday. Set up two weeks later-making sure that t As sometimes happens I received a recall notice for my Jeep. Called to set up an appointment for a Saturday. Set up two weeks later-making sure that they would have the needed part in stock (they assured me that they would reserve said part). Yeah right. Guess what happened when appointment time arrived? Yep. No part. They will call me to schedule a time to fix it when they get said part. So they changed my oil(no appointment necessary!) what a circus the Eugene dealership has become. This is is why I have personally been taking my jeep to Springfield dealership for my lifetime oil changes. Much better and way closer to home. More

Repair We have been purchasing from Lithia Dodge since 1993. We have not had any problems all these years. The staff are all very accommodating and excelle We have been purchasing from Lithia Dodge since 1993. We have not had any problems all these years. The staff are all very accommodating and excellent to work with. We would recommend the dealership to anyone. More

Lithia has amazing service I love going to the Lithia service department they are always helpful and professional. They always get you in for appointments fast or same day with I love going to the Lithia service department they are always helpful and professional. They always get you in for appointments fast or same day with oils changes. More