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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,349 Reviews

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,349 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

April 21, 2023

The staff was very helpful and knowledgeable. I enjoyed meeting with them. Not This is the weirdest survey I have ever seen! More

by diamonddemus
Recommend Dealer
Yes
Employees Worked With
Excellent
Apr 21, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you down the road. Sincerely, Sam Barnard, Service Manager

April 19, 2023

All went good, Joshua H. explained all of the options during our test drive. We changed our choice of vehicles without any issues. More

by LSMITH8260
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Devin Pratt
Apr 19, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

April 19, 2023

I was extremely frustrated with your process before the remodel. I was told I would either get an update or my vehicle would be completed by end of that day to show up at the end of the day to find out i More

by Andy.squire1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A female checked me in and a male invoiced me.
Apr 20, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Sam Barnard, Service Manager

April 19, 2023

The Lithia Chrysler jeep Dodge of Eugene is the first car dealership I will take my car to. More

by geronamo0122geronamo0122@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Several Departments
Apr 20, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Sam Barnard, Service Manager

April 18, 2023

I have taken my van in for the auto start/stop two times now and it still is having issues. I have text and called to get it fixed and have had no response. More

by littlem2u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Apr 19, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Sam Barnard, Service Manager

April 18, 2023

Quick sale, went fine. Noticed truck pulls to right after getting it home. Lithia check wheel alignment. Truck still pulls to the right. Been getting poor communicati More

by TYLER.MOISAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dakota Griesel
Apr 20, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Lithia Chrysler Jeep Dodge of Eugene does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Sam Barnard, Service Manager

April 17, 2023

Great customer service and a friendly knowledgeable staff . Litha also offer a nice comfortable lobby with hot coffee and snacks to relax in while they service your vehicle. I give them a 10 + More

by Sheri Parker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with any of these employees
Apr 17, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Sam Barnard, Service Manager

April 17, 2023

Mr Monia work extremely hard to ensure we found the car we wanted and at the right price. More

by BOECHLER242
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Monia
Apr 18, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

April 17, 2023

Great staff. Rodrigo our salesmen went above and beyond what we expected. Fantastic guy!! Would recommend friends to him. More

by CAROLYNHALLIBURTON5
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo salesman 5 stars, Devin Pratt
Apr 18, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Rodrigo went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

April 16, 2023

Good service nice to have vehicle needs tracked. Getting coupons a nice bonus. Will go again More

by MSTERN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Apr 17, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you down the road. Sincerely, Sam Barnard, Service Manager

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