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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,349 Reviews

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,349 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

May 26, 2023

This was the second truck my wife and I bought from your dealership. We realy liked the young man that walked ws through the Pryor buying service. A marine by the way, No one is perfect, he should have been More

by ALMAMIX11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy Germann, James McLean, Robert Monia, Dane Paddock, Devin Pratt, Dakota Griesel
May 26, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

May 26, 2023

Everyone there is so kind and helpful. Showing up to get the oil changed was super easy More

by LYNNEVERTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Monia, Dakota Griesel
May 26, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Sam Barnard, Service Manager

May 25, 2023

I would love to give them a good rating but I can't. The people I worked with were friendly and tried to be helpful but, I ended up taking my vehicle in 6 times for the samething. The fifth time I went More

by mterussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept.
May 26, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Sam Barnard, Service Manager

May 25, 2023

It was just a straight forward process. A little negotiation which met a happy median. More

by SINGERDAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Fisher, John Lamboy, Dakota Griesel
May 26, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

May 19, 2023

Billy is an excellent service advisor, attentive, and a good listener. He addressed all of our issues and concerns and gave us a heads up of what to look for in the future on our truck he had no problem, c More

by mj36stark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Writer Billy
May 19, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Billy does for Lithia Chrysler Jeep Dodge of Eugene and our customers. Hope to see you again soon! Sincerely, Sam Barnard, Service Manager

May 18, 2023

Truck was repaired in a timely manner. Only issue was the greasy finger prints all over the front corner of the bumper and fender where the tech did the work More

by Andre.v.baldovinos@lesschwab.com
Recommend Dealer
Yes
Employees Worked With
Trevor
May 19, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Sam Barnard, Service Manager

May 17, 2023

Great service! They stand by their work and will make things right. They wete great being able to fit in my vehicle. More

by none3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy in service
May 17, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you down the road. Sincerely, Sam Barnard, Service Manager

May 17, 2023

Had to wait alittle longer because only 2 quarts of oil, wanted to get a service and oil change but couldn't make both happen. And Mopar app is currently not synced with my service More

by DARRON.PETERSON@GMAIL.COM
Recommend Dealer
Yes
May 17, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the great feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Sam Barnard, Service Manager

May 15, 2023

Every single aspect of this dealership as well as location is absolutely useless. No customer service skills whatsoever. If you don’t like to deal with people the find another job More

by Joshuaj.candelario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisors all of them.
May 17, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

May 15, 2023

Because of our sales person Royce we couldn't be happier. He worked very hard to find us the car we wanted, and I'm telling all my friends. If they need to buy a car he's there a salesman. Please tell me how More

by SNOWMOM32
Recommend Dealer
Yes
Employees Worked With
Phillip Royce
May 15, 2023 -

SNOWMOM32 responded

Best salesman I have ever work with many thanks Royce

May 15, 2023 -

SNOWMOM32 responded

👍👍👍

May 15, 2023 -

SNOWMOM32 responded

You need more sales people like him

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