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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,367 Reviews

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,367 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

June 17, 2023

They are thorough, helpful, pleasant, and knowledgeable. I really appreciate the availability of. The courtesy service. More

by JULIEOTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I only dealt with the service personnel
Jun 20, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Sam Barnard, Service Manager

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June 15, 2023

Bought a car has bad breaks and messed up windshield wipers. When I noticed and told them they said to bad. More

by Ron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Fisher
Jun 20, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Robert Bennett | General Manager

June 15, 2023

I’ve always had a good interaction with this dealership in regards to service. Billy Pinz is a fantastic service writing to work with. More

by MEIER26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Pinz
Jun 16, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

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June 14, 2023

I would have given you a perfect five but the service department won't call me back about needed repairs on my truck. We've called more than once disappointing More

by BADKITTY1229
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Monia
Jun 16, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Sam Barnard, Service Manager

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Jun 16, 2023 -

BADKITTY1229 responded

I called and left a message again today asking for a call back to set up the appointment for my truck. I still haven't received a call back I responded to this survey still haven't received a call back

June 14, 2023

It's better but some areas need tossome service people need to be replaced. improve. More

by PBKBHOME
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy in service 5 stars
Jun 20, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Sam Barnard, Service Manager

June 13, 2023

Solved the problem in a timely manner. Bought oil contract when buying the Ram, doing that caused some unexpected experiences, but the pickup is in excellent running condition and the serv More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 13, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you on your next visit. Sincerely, Sam Barnard, Service Manager

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June 12, 2023

Top notch dealership, I have bought two vehicles from them, and will most likely continue to by more from them. More

by MOATS73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylon Bennett
Jun 12, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Robert Bennett | General Manager

June 12, 2023

Lithia Chrysler jeep Dodge was Amazing when my husband,Alberto & I were there, more than a month ago purchasing our 2020 Subaru Ascent.It was perfect and just what we were looking for, it was lik More

by Alberto & Rosalee Saraz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Pratt
Jun 12, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Lithia Chrysler Jeep Dodge of Eugene would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

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June 11, 2023

I had a great experience once I contacted Chrysler and they handled the repair appointment for me. When I took my car in, everyone was very friendly and kept in touch with me until the service was done. More

by SHANAMINGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Jun 12, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you on your next visit. Sincerely, Sam Barnard, Service Manager

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June 11, 2023

I’ve been coming to you for service as long as I’ve had my car. This visit I was told I needed a fuel flus. $499 only to be told by many it was not necessary. They say I was taken. So I’m quite disappointe More

by YRAM1357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Leighton
Jun 13, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Sam Barnard, Service Manager

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