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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,349 Reviews

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,349 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

June 11, 2023

I had a great experience once I contacted Chrysler and they handled the repair appointment for me. When I took my car in, everyone was very friendly and kept in touch with me until the service was done. More

by SHANAMINGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Jun 12, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you on your next visit. Sincerely, Sam Barnard, Service Manager

June 11, 2023

I’ve been coming to you for service as long as I’ve had my car. This visit I was told I needed a fuel flus. $499 only to be told by many it was not necessary. They say I was taken. So I’m quite disappointe More

by YRAM1357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Leighton
Jun 13, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Sam Barnard, Service Manager

June 11, 2023

The service man did a Fast oil change. Our truck was just as we left it. Thank you for the good work More

by 19BREDING99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Jun 12, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Sam Barnard, Service Manager

June 11, 2023

The people who wor there are very nice but I bought an as is car there and I’m sorry I did. If there are no laws about protecting people from defective cars, dealers will sell them. That should be against Or More

by ALKI40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Royce, was a great salesperson., Brian Fisher
Jun 13, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

June 10, 2023

They are such nice people and they get you in as fast as they can. More

by EPM.DANCER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane Paddock
Jun 12, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Sam Barnard, Service Manager

June 10, 2023

Professional and courteous. Explained the problem and told me what the next steps would be if needed. More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Coffin. Service
Jun 12, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you down the road. Sincerely, Sam Barnard, Service Manager

June 10, 2023

Got me in on time. The repair was completed in about a hour or two. Very happy with everyone involved. More

by Dlfmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 12, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Sam Barnard, Service Manager

June 08, 2023

I knew what I wanted and my budget. They made it work. I'm very happy with my car. More

by Cwest
Recommend Dealer
Yes
Employees Worked With
I'm terrible with names.
Jun 09, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

June 07, 2023

Very personable and easy to work with. Work get done in a timely manner and I've always been satisfied. More

by jestgolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 07, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Sam Barnard, Service Manager

May 29, 2023

Scheduled to leave my car for my work day in order to complete a number of recommended services AND my overdue lifetime oil change. I was told there would be a shuttle to drive me to work and that my ve More

by JOHANNALEIGHTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
May 31, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Sam Barnard, Service Manager

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