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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,350 Reviews
Call Dealership (541) 225-5431
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2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,350 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

June 18, 2023

Have brought my two vehicles in since 2016 for services and have always treated well. More

by SSRubicon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Report | Print
Jun 20, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Sam Barnard, Service Manager

June 18, 2023

The SUPID text I received on my little flip phone was too small and impossible to read. So, I had to waste my time and type in the web address. Then I had to navigate thru the site to leave a review. .....Th More

by jody
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Billy Pinz
Report | Print
Jun 20, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you down the road. Sincerely, Sam Barnard, Service Manager

Jun 20, 2023 -

jody responded

Greetings Mr. Barnard.... Thank you for reading and responding to my message. I would like to also mention another stand-out employee of Lithia Dodge. And that is Brian Fisher, Sales Representative. On a previous repair on my Dodge Magnum, I received a message that my car was ready. I double checked that the Service Department would be open until I arrived that Saturday. I called twice and each time was assured, over the phone with what seemed like a remote phone answering employee, that the Service Dept was open to 6:00 PM. I arrived well before 6:00 but after 5:00. Fortunately, Mr. Fisher saw me outside and then went out of his way to help me get my car and then retrieved my keys. Even though the Service Dept was closed, he took the time help me. Please pass this message on to Mr. Fisher and his Managers. Sincerely, William 'Jody' Heady

June 17, 2023

The service department was timely, honesty and a pleasure to work with. I would recommend them. More

by CDHIGHT85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy pinz
Report | Print
Jun 20, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Sam Barnard, Service Manager

June 17, 2023

They are thorough, helpful, pleasant, and knowledgeable. I really appreciate the availability of. The courtesy service. More

by JULIEOTIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I only dealt with the service personnel
Report | Print
Jun 20, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Sam Barnard, Service Manager

June 15, 2023

Bought a car has bad breaks and messed up windshield wipers. When I noticed and told them they said to bad. More

by Ron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Fisher
Report | Print
Jun 20, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Robert Bennett | General Manager

June 15, 2023

I’ve always had a good interaction with this dealership in regards to service. Billy Pinz is a fantastic service writing to work with. More

by MEIER26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Pinz
Report | Print
Jun 16, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

June 14, 2023

I would have given you a perfect five but the service department won't call me back about needed repairs on my truck. We've called more than once disappointing More

by BADKITTY1229
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Monia
Report | Print
Jun 16, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Sam Barnard, Service Manager

Jun 16, 2023 -

BADKITTY1229 responded

I called and left a message again today asking for a call back to set up the appointment for my truck. I still haven't received a call back I responded to this survey still haven't received a call back

June 14, 2023

It's better but some areas need tossome service people need to be replaced. improve. More

by PBKBHOME
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy in service 5 stars
Report | Print
Jun 20, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Sam Barnard, Service Manager

June 13, 2023

Solved the problem in a timely manner. Bought oil contract when buying the Ram, doing that caused some unexpected experiences, but the pickup is in excellent running condition and the serv More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jun 13, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you on your next visit. Sincerely, Sam Barnard, Service Manager

June 12, 2023

Top notch dealership, I have bought two vehicles from them, and will most likely continue to by more from them. More

by MOATS73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylon Bennett
Report | Print
Jun 12, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Robert Bennett | General Manager

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