Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

new jeep easy to deal with. I was in and out without any issues. sales were friendly. overall it was a very nice dealership and people. thank you. easy to deal with. I was in and out without any issues. sales were friendly. overall it was a very nice dealership and people. thank you. More

My whole experience at Lithia was fantastic. Employees that I wasn’t even dealing with were nice and friendly. All departments were very helpful and willing to take care of us. that I wasn’t even dealing with were nice and friendly. All departments were very helpful and willing to take care of us. More

Lithia Eugene The service front office is pretty nice. I sometimes question the actual service, though. I think they rush through the process and miss things. Th The service front office is pretty nice. I sometimes question the actual service, though. I think they rush through the process and miss things. This time they left the cap from the cooling liquid under my hood. I now make the service rep go out with me to my car to make sure everything is done. More

Chevy Cruze purchase We were able to make this simple transaction quick as I wanted. Customer service was on point and the price I wanted was negotiated. Salesman was very We were able to make this simple transaction quick as I wanted. Customer service was on point and the price I wanted was negotiated. Salesman was very good at what he does. More

Didn't get repair I requested Requested Uconnect map update. Quoted $90.00. Ended up $190.00 and map data was NOT upgraded. Instead I was told that system update was needed for a Requested Uconnect map update. Quoted $90.00. Ended up $190.00 and map data was NOT upgraded. Instead I was told that system update was needed for an additional $100.00. Had that procedure done and paid. Called Uconnect and was told I should not have been charged for system update and that I would still have to additionally purchase a map data update for $149.00 to get what I initially went to Lithia to have done. This is the second majoy screw up I've had at Lithia. First one was when I had a recall on my truck. Was told parts were in and I set up an appointment. After sitting for a couple hours waiting on the recall items to be done I was informed my vehicle was done but not all the recall items were done because they didn't have the parts needed. Had to make another appointment and waste another day. I honestly can't say much good about Lithia service. More

Oil Change Went great Went great Went great Went great Went great Went great Went great Went great Went Went great Went great Went great Went great Went great Went great Went great Went great Went great Went great Went great Went great Went Went great Went great Went great Went great More

Fast and no high pressure sales Clean convenient and a very nice sales associate good solection of trucks to chose from, prompt in returning phone calls and texts service department Clean convenient and a very nice sales associate good solection of trucks to chose from, prompt in returning phone calls and texts service department was very obliging and fast. More

Quality with efficiency, friendliness, and professionalism The service personnel I dealt with were all knowledgeable, friendly, and professional. They took time to explain the procedure and answer questions an The service personnel I dealt with were all knowledgeable, friendly, and professional. They took time to explain the procedure and answer questions and were friendly while doing so, and they balanced this with speed and efficiency. More

Empowering My experience buying a new vehicle from Lithia CJD of Eugene was outstanding. My salesperson, Shawn, was more like an advocate than a salesperson. He My experience buying a new vehicle from Lithia CJD of Eugene was outstanding. My salesperson, Shawn, was more like an advocate than a salesperson. He was informed, open, friendly, professional, and patient. I never once felt pressured. The financing process was quick (as quick as it can be, anyway) and anxiety-free. I was informed of my options, and my questions were answered honestly and respectfully. I drove off the lot in a vehicle I chose and love knowing that I made the right decision for the right reasons. More

Easy scheduling service, prompt returned calls, Curtesy shuttle available. Knowledgeable service writer with staff support. I had issues with a fuel pump on the diesel Grand Cherokee, troubleshooting and r shuttle available. Knowledgeable service writer with staff support. I had issues with a fuel pump on the diesel Grand Cherokee, troubleshooting and repair covered under warranty More