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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene
Eugene, OR
2,350 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,350 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene
July 30, 2020
Great Customer Service John Lamboy was by far the best sales associate we’ve had in all the years of car buying. That’s saying a lot over 38 years. He was very knowledgeable John Lamboy was by far the best sales associate we’ve had in all the years of car buying. That’s saying a lot over 38 years. He was very knowledgeable about what would be the perfect fit for the truck we wanted. His easy going no rush demeanor made it easy for my husband to make it through the deal with very little stress, that’s saying a lot. We found that all the staff was friendly and it didn’t feel like we were in. A high pressure environment. When the sales staff are relaxed it says a lot about the company your dealing with. This was even during a stressful time dealing with the covid-19 health code requirements of masks inside and the stringent cleaning. Beyond pleased and will definitely recommend and even purchase another vehicle if the need arises. More
by SASSIJW
Verified CustomerEmployees Worked With
John Lamboy, Justin Leighton, Robert Monia
July 29, 2020
Dakota was my salesman by far the best service that I’ve ever had and purchasing new or used vehicles he and Lithia did an outstanding job ever had and purchasing new or used vehicles he and Lithia did an outstanding job More
by VBPICKLE
Employees Worked With
James McLean, Dakota Griesel
July 28, 2020
Great job. Pleasent experience. No pressure. Easy transaction. Doesn't get a lot better. Would buy from again. Hope to see you soon. Thanks a bunch. transaction. Doesn't get a lot better. Would buy from again. Hope to see you soon. Thanks a bunch. More
by PITTSMASTER
Employees Worked With
Brian Fisher, James McLean
July 28, 2020
Courteous, vehicle was completed within time as it was promised, answered my questions, no mechanic's handprints on everything. Everyone wore a mask as mandated, promised, answered my questions, no mechanic's handprints on everything. Everyone wore a mask as mandated, More
by frankhouser12
Employees Worked With
Joel Hazen
July 27, 2020
There was some issues that could have been avoided. They take no responsibility for their sales team being able to do a better job. Towards the end of the deal I could tell I was just a number. They could h take no responsibility for their sales team being able to do a better job. Towards the end of the deal I could tell I was just a number. They could have done a few things differently and they could have been rated high, but they don't go that extra mile and fell short of my expectations and they are just another car lot trying to make money. A key chain would have made a difference at this point. More
by Lynette
Employees Worked With
John Lamboy, Justin Leighton
July 27, 2020
I went in for an oil change and to find out what was going on with my engine light as to why it was on. I was told it would be a little over two hours before they could get my vehicle; However, in abou going on with my engine light as to why it was on. I was told it would be a little over two hours before they could get my vehicle; However, in about an hour and few minutes. I received a text stating that my vehicle is ready to be picked up. How awesome is that! More
by ROB.ROLLE2K9
Employees Worked With
Savannah
July 25, 2020
Took my Jeep in for an oil change. I asked if they could take a quick look at my power steering as it is making a loud whistle noise, he said normally its not the oil change people but they would take a loo take a quick look at my power steering as it is making a loud whistle noise, he said normally its not the oil change people but they would take a look. When the oil change was done, the car was brought to the front, where I could see it. I asked if it was ready to go and a lady said not yet, we are having waiting to have someone look at the power steering. I said that you. When my service coordinator came back, maybe from lunch, he called me up and said I was ready to go. He said they looked at the steering and couldn't hear anything and if I wanted to have them look closer I needed to book an appointment and they are booked out for a while. I know that either wasn't true, because the Jeep hadn't moved since the lady said they were going to look at it, or the people looking are hearing impaired, because this noise is very loud and people look over when I'm pulling into a parking spot. Noise is still there. Very loud. I would rather drive my Jeep up to Corvallis or Albany to the service bay up there than take it back to this dealership. I don't like being lied to. More
by Bjonesx
Employees Worked With
Joel Hazen
July 23, 2020
Working with Savannah was great she was friendly and helpful and I would come back again because of her. She was suggested as a contact for me and she lived up to my expectations. helpful and I would come back again because of her. She was suggested as a contact for me and she lived up to my expectations. More
by Cars
Employees Worked With
Savanah
July 23, 2020
Must have too many customers, 2017 2500 Ram diesel,37000 miles. Today was the third time after an oil change I had to go back to the dealer to have a problem resolved. For my firs 2017 2500 Ram diesel,37000 miles. Today was the third time after an oil change I had to go back to the dealer to have a problem resolved. For my first oil change, I signed a lifetime oil change agreement,$949.00 First oil change, first time I had to go back to the dealer, had to have all the oil removed from the undercarriage,the top of the motor,(had to clean my drive way my self !! )I guess they dumped the old oil filter down the side. Other visits were just minor things like oil Rags left stuffed in the frame, (oil in my drive way again)things like that. Today,while getting my keys back, I politely asked if there was a less busy time of the day to come in,or if the 1 1/2 hour oil change time was just the norm,The Service persons reply was, I was welcome to go some where else ! (what ?) I should of popped the hood before leaving,but after that.So ya,got home and the air cleaner box was missing 2 of 3 screws holding it together. So while back at the service department for more screws,I was actually informed by the service Manager, that they just don't have time to actually check all of the fluids, like the front and rear differential, even though it's being marked that it has been checked.(I guess gears don't wear out)After replying I paid for it in a contract !! I was never talk down to so much my life,about how there was just no need to actually check the oil. More
by RTERRY3391
Employees Worked With
Savannah Danielle,service rep. Service Manager, did not get a name.
