Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

There was some issues that could have been avoided. They take no responsibility for their sales team being able to do a better job. Towards the end of the deal I could tell I was just a number. They could h take no responsibility for their sales team being able to do a better job. Towards the end of the deal I could tell I was just a number. They could have done a few things differently and they could have been rated high, but they don't go that extra mile and fell short of my expectations and they are just another car lot trying to make money. A key chain would have made a difference at this point. More

Took my Jeep in for an oil change. I asked if they could take a quick look at my power steering as it is making a loud whistle noise, he said normally its not the oil change people but they would take a loo take a quick look at my power steering as it is making a loud whistle noise, he said normally its not the oil change people but they would take a look. When the oil change was done, the car was brought to the front, where I could see it. I asked if it was ready to go and a lady said not yet, we are having waiting to have someone look at the power steering. I said that you. When my service coordinator came back, maybe from lunch, he called me up and said I was ready to go. He said they looked at the steering and couldn't hear anything and if I wanted to have them look closer I needed to book an appointment and they are booked out for a while. I know that either wasn't true, because the Jeep hadn't moved since the lady said they were going to look at it, or the people looking are hearing impaired, because this noise is very loud and people look over when I'm pulling into a parking spot. Noise is still there. Very loud. I would rather drive my Jeep up to Corvallis or Albany to the service bay up there than take it back to this dealership. I don't like being lied to. More

Must have too many customers, 2017 2500 Ram diesel,37000 miles. Today was the third time after an oil change I had to go back to the dealer to have a problem resolved. For my firs 2017 2500 Ram diesel,37000 miles. Today was the third time after an oil change I had to go back to the dealer to have a problem resolved. For my first oil change, I signed a lifetime oil change agreement,$949.00 First oil change, first time I had to go back to the dealer, had to have all the oil removed from the undercarriage,the top of the motor,(had to clean my drive way my self !! )I guess they dumped the old oil filter down the side. Other visits were just minor things like oil Rags left stuffed in the frame, (oil in my drive way again)things like that. Today,while getting my keys back, I politely asked if there was a less busy time of the day to come in,or if the 1 1/2 hour oil change time was just the norm,The Service persons reply was, I was welcome to go some where else ! (what ?) I should of popped the hood before leaving,but after that.So ya,got home and the air cleaner box was missing 2 of 3 screws holding it together. So while back at the service department for more screws,I was actually informed by the service Manager, that they just don't have time to actually check all of the fluids, like the front and rear differential, even though it's being marked that it has been checked.(I guess gears don't wear out)After replying I paid for it in a contract !! I was never talk down to so much my life,about how there was just no need to actually check the oil. More

Came in with a request to replace an evaporator for my air conditioning unit for my Ram 1500,as well as some other work too. It was leaking Freon and also had a foul odor coming into the truck. The evapor air conditioning unit for my Ram 1500,as well as some other work too. It was leaking Freon and also had a foul odor coming into the truck. The evaporator was fixed, and the odor was gone but it was still leaking Freon. I come to find out that they installed the evaporator improperly using old seals so it still leaked. Then they said it was a high pressure line so we replaced that. They kept the truck for the day to make sure that it wouldn’t leak. They gave it back to me assuring me it wasn’t leaking. I checked the area of the original leak when I got home and it was still lightly leaking. How could they miss this? Especially when there was still dye in the AC system from the original diagnosis. All I wanted was for them to be honest. They could’ve just told me they couldn’t figure it out. I would’ve respected their honesty and tried somewhere else. Instead they lied and misled me and wasted a lot of my time. Stay away from this dealership. One hand doesn’t know what the other one is doing. Shame on them. I’ll be reaching out to the The Better Business Bureau for sure More