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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,349 Reviews

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,349 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

November 22, 2020

Clean, professional, quick and honest, I have done business with them for over a decade and my daughter has become a big fan as well More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
Nov 25, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Robert Bennett | General Manager

November 21, 2020

I’d give a 5 but still have issue with stereo and nobody really checks it out??? Guess I have to keep complaining mayb up the chain????? More

by rylandplumming
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Hazen, Jason Hinman
Nov 25, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact me at your earliest convenience. Sincerely, Joel Hazen, Service Manager

November 19, 2020

I was delighted with the service and the help and the I was delighted with the service and the help and the knowledge of my salesman. No pressure and very informative. I will return to this dealership wh More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Bleisch, John Lamboy, James Brown
Nov 23, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for your feedback, Gary. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with our team. Please let us know if we can ever help you in the future. Sincerely, Ryan Brown, General Sales Manager

November 18, 2020

Great service each time I go in for service. Have purchased several vehicles from Lithia and been a great experience every time. Will definitely be back in the future. More

by jeff_true
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bohn, Jason Mosley
Nov 18, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Joel Hazen, Service Manager

November 16, 2020

My daughter took the Durango for oil change. So this response is second hand. Oil change was fine. Rep gave her the normal check sheet and added that there is an oil leak. I asked the usual “where, More

by Sara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
Nov 17, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Joel Hazen, Service Manager

November 14, 2020

Chase kept me updated throughout the process and made the service experience an easy one during the pandemic. I appreciated being kept in the loop through your the process. More

by BRIANSCHUYLERSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Monia, Jason Mosley
Nov 18, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Joel Hazen, Service Manager

November 12, 2020

My visit was great. David was great. The work was completed on time. David had me decide on time tables for getting some maintenance work completed More

by CHRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin
Nov 13, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you on your next visit. Joel Hazen, Service Manager

November 12, 2020

You guys totally scammed me not happy at all I have to pay $1,000 just to rebuild the front end of my truck That's with me doing all the labor transmissions f***** up have to fix that That's going to be a More

by TROYBUILTTONKATUFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Mosley
Jan 08, 2021 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Ryan Brown, General Sales Manager

November 11, 2020

Dropped off my car to go fishing. When I returned my car was finished to my surprise was on my. Thank you lithia dodge. Duane Ranta More

by Dranta69
Customer Service
Recommend Dealer
Yes
Employees Worked With
Joel Hazen
Nov 12, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Joel Hazen, Service Manager

November 11, 2020

These guys are top notch every time! I love the service I receive. They are personable and reliable. I recently sent a friend over to purchase, and he loved the service he got as well. More

by MARSHALL_ECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
Nov 12, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Joel Hazen, Service Manager

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