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Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

4.0
2,349 Reviews

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

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2,349 Reviews of Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

December 08, 2020

The reps in service have been reliably timely, professional, and helpful in explaining things. I really appreciate that they have a ride service so I don’t have to wait there while my car’s in the More

by NW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
Dec 10, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for putting your trust in Lithia Chrysler Jeep Dodge of Eugene! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Joel Hazen, Service Manager

December 08, 2020

Did a excellent job with the install of the wheels and tires Only reason for the low rating is haven’t received stock hubs back. More

by BERNICK75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
Dec 14, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Joel Hazen, Service Manager

December 07, 2020

I worked with Seth. Seth had great customer service. Fast efficient and great work. I highly recommend there service team. Thanks for making my truck look beautiful:) More

by JASONHINTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth, Dakota Griesel
Dec 10, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you so much for the nice review! We really appreciate this feedback and we'll be certain to share your compliments with Seth and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Sincerely, Joel Hazen, Service Manager

December 06, 2020

Took my truck in for lifetime oil change. It had a perform service notification. They didn’t fix it or tell me what it was. turns out it’s a timed notice at 67500 for the ccv filter. More

by Clint
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
Dec 10, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Joel Hazen, Service Manager

December 04, 2020

The issues I had were dealt with in a timely and professional manner.service writer was helpful and pleasant to deal with.Im beyond satisfied with them More

by KCSBLAKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
Dec 09, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Joel Hazen, Service Manager

December 03, 2020

I always leave Eugene Lithia very satisfied. The customer service is great, and I feel well taken care of. It’s a clean and nice environment as well. More

by lisamarie.shepard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin, Joel Hazen
Dec 07, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Ryan Brown, General Sales Manager

December 03, 2020

Had the vehicle I wanted at a competitive price. Liked the no hassle purchase. Brian was straightforward to work with and the purchase process was quick and easy. More

by GTDYK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Fisher, James McLean, Dane Paddock
Dec 08, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Ryan Brown, General Sales Manager

December 03, 2020

Had a good experience. Full engine swap only took 2 weeks, very appreciative of the quick turn around. Was updated every couple days which was nice. More

by Powelljames996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase(i think), David Franklin, Joel Hazen
Dec 08, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Joel Hazen, Service Manager

November 30, 2020

I was very pleased with the service. They got the jeep in same day and communicated very well. They contacted me quickly with updates on my vehicle. Great service. More

by p_boe44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Franklin
Dec 03, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Ryan Brown, General Sales Manager

November 30, 2020

I'm so tired of the salesman mindset of always trying to sell me more than I came in for. I will not use your services. More

by sanborn1050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember the name.
Dec 04, 2020 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Joel Hazen, Service Manager

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