Lindsay Lexus of Alexandria

I RECENTLY LEASED MY FOURTH LEXUS FROM LINDSAY, WITH LOU BROWN. EASIER THAN GOING TO THE GROCERY STORE.GOT WHAT I WANTED, WHEN I WANTED. EVERYTHING WAS PREPARED BEFORE I GOT THERE. CANNOT SAY ENOUGH. PLUS BROWN. EASIER THAN GOING TO THE GROCERY STORE.GOT WHAT I WANTED, WHEN I WANTED. EVERYTHING WAS PREPARED BEFORE I GOT THERE. CANNOT SAY ENOUGH. PLUS I LOVE THE CAR! More

Bought a new car from this company to replace our existing hybrid so that we could continue to use the HOV lanes in Virginia. Gave them all the information regarding who our existing plates were regi existing hybrid so that we could continue to use the HOV lanes in Virginia. Gave them all the information regarding who our existing plates were registered to (husband) and who was registering the car now (wife). Was told that they would simply register the car in wife's name since new plates would allow us to continue to use HOV lanes. We received new tags only to find out that you can NOT use the new tags on the HOV lanes. Asked immediately to register the existing plates and had to call repeatedly with rarely an answer. Was told to contact DMV and the bank. Both said that husband would need to be added to title and even though this was communicated to the dealer it was almost impossible to get a response. Finally we were told by the dealer we waited to long to deal with the situation (even though we contacted them numerous times and left messages that were never returned)and that there was nothing they could do. So now they have are check and we have a car we can't use the way we wanted it for. If they had simply returned our calls and reistered the car correctly to start with we would not be having this problem. Incompetent registration staff who can't be bothered to return calls. And to top it off I have plates that I could use but are now completely useless. More

Jack and Craig are very customer-service oriented. I was pleased working with both of them because they provided me one of the best sales experience. They both answered my questions, and offered me differe pleased working with both of them because they provided me one of the best sales experience. They both answered my questions, and offered me different sale packages that best suited me. More

Thai did a great job. He was very informative and knew more than your average salesperson. This was important to me. In addition, he was easy to communicate with and a true professional. Bill Cavanaugh more than your average salesperson. This was important to me. In addition, he was easy to communicate with and a true professional. Bill Cavanaugh More

I thoroughly enjoyed my experience at Lindsay Lexus with Jessica on Aug. 31, 2011. We appreciate her patience for all our questions. However, it is a pitty that we do not get the car we really want. We came Jessica on Aug. 31, 2011. We appreciate her patience for all our questions. However, it is a pitty that we do not get the car we really want. We came to ask for a Black 2011 Lexus 350. If I knew someone ready to purchase a new car,I would definitely recommend they work with Jessica at Lindsay Lexas. More

The over all experience with the dealership was very positive and beneficial. The staff at Lindsay Lexus was very helpful as well as very personable. The vehicle I purchased was in excellent condition positive and beneficial. The staff at Lindsay Lexus was very helpful as well as very personable. The vehicle I purchased was in excellent condition and exactly what I was looking for. Even when financing came into question the staff at Lindsay Lexus found me a better rate then I had with my own bank. I will continue to use Lindsay Lexus for all my future car purchases and I urge everyone else to do the same. More

I had an outstanding experience at Lindsay Lexus' Service Shop yesterday (August 30, 2011). Thanks to Desiree Dawson, Lou Brown (Sales Dept.) and Tammy Simone (Service Dept.) as well as the service team beh Shop yesterday (August 30, 2011). Thanks to Desiree Dawson, Lou Brown (Sales Dept.) and Tammy Simone (Service Dept.) as well as the service team behind the scenes that I did not meet. I've relied on dealer service shops before and had mixed experiences but if I had experiences like yesterday everytime, I wouldn't go anywhere else. No gimmicks but great service. Felt like my car had been at an auto spa More

I thoroughly enjoyed my experience at Lindsay Lexus. If I knew someone ready to purchase a new car,I would definitely recommend they work with Nazir Jasat and Craig Novitsky at Lindsay Lexas. I knew someone ready to purchase a new car,I would definitely recommend they work with Nazir Jasat and Craig Novitsky at Lindsay Lexas. More

I am very happy with the service I was provided. This is a great dealership and I would highly recommend Lindsay Lexus of Alexandria to others! a great dealership and I would highly recommend Lindsay Lexus of Alexandria to others! More

I can't say enough good things about my experience with Jessica Latzen at Linday Lexus. In fact, I flew 600 miles at 6 AM to buy my new 2011 RX 350 from her..when I had 2 local Lexus dealers within 9 miles Jessica Latzen at Linday Lexus. In fact, I flew 600 miles at 6 AM to buy my new 2011 RX 350 from her..when I had 2 local Lexus dealers within 9 miles of my home. My wife and I have had previous Lexus through the years.. an SC, and RX.. now it was time to replace a 2001 RX with the new model. I shopped around for about a week (looking at Acura MDX, Mercedes, and Audi). I knew I wanted a Lexus if I could get the numbers to make sense for our budget.) I went into my local dealer where I had experiences that make car shopping such a dreadful process for most Americans...sometimes you aim to try and find someone who will "lie to you less"...unfortunately, my local dealer supported that model...I couldn't trust the reps- lots of good cop / bad cop and a whole bunch of non-sense that made us not trust what we were hearing-- Then we met Jessica Latzen via an email reply. She was courteous, professional, timely and most importantly, she listened vs giving me a bunch of scripted nonsense. She learned that my wife and I were not overly concerned with color, yet we wanted navigation and we wanted some select options (we weren't that picky)...Jessica listened, summarized our requirements and replied quickly via email with a few cars that matched and offered them with a very direct and aggressive price.. no games... no surprise... It seemed too easy. We agreed to a price, put down a deposit and I booked an airline ticket to fly to DC to buy the car. Ironically, before I left, all of the local Lexus stealers, I mean dealers, started calling and somehow magically dropped their price by thousands to match Jessica's upfront price. (When I had mentioned those target prices to them a week earlier, they said I wasn't reasonable and had introduced non sequiturs about the tsunamai in Japan or how I was being crazy). Look, I am not denying the disaster in Japan (I was there) but it was not the reason that my local dealers could be 6k more for the same car) I could have saved myself the cost of a flight and a lost day and just bought from my local dealer when they matched Jessica's price. I decided that was the wrong thing. Jessica earned my business and deserved it. She delivered an outstanding customer experience which made the process feel 'right'. We have been thrilled with the car. Some small questions about the car have come up (not problems) and Jessica or her fantastic assistant, Trish, answered quickly and correctly. They made the process they way every corporate car dealers wants it to be. Memorable, easy and pleasant with someone that really was a trusted advisor. Jessica delivered on the experience and we have been thrilled. Plus, we found out the night before we picked up the car that Lexus was starting a new promotion that day for 1.9% for 60 months for the RX. Jessica added that to the deal, no questions asked. More