Lindsay Lexus of Alexandria
Alexandria, VA
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1,655 Reviews of Lindsay Lexus of Alexandria
12/30/11: I began internet shopping for a Lexus ES or RX early in November, 2011. The car was to be an Xmas surprise for my wife. Fortunately, Thai Tran was my internet sales associate...boy did I luck ou early in November, 2011. The car was to be an Xmas surprise for my wife. Fortunately, Thai Tran was my internet sales associate...boy did I luck out! Throughout the entire process, Thai was a straight shooter and very knowledgeable (sp) about both Lexus vehicles. As explained by a previous reviewer, he explained things to me about both cars that I was never aware of...very comprehensively, as well, and in layman's terms!!! Thai was very personable and a very good listener; he worked with me in a positive fashion throughout the entire 2-month "secret" car-buying experience. He had a genuine interest in my purchase and in me (customer satisfaction) without any of the "dealer pressures" associated with this profession. Thai also introduced me to his sales manager during my first visit to Lindsay Lexus in December; he and Thai were both extremely personable and honest with their figures. In closing, my purchase and experience with Thai and Lindsay Lexus was extremely smooth, seamless, and customer friendly. I would recommend Thai to anyone...along with this dealership. I am planning on buying there again! (I have scored them "5" in all categories!) Bill S. (Fredericksburg, VA) PS - My wife's Christmas surprise (RX350) went off without a hitch. Thai met me and my son at the Dealership on 12/24 before they even opened for business to transfer the delivery of the vehicle to me. More
Bob was great to work with. He is very knowledgeable about cars and internet programs which is important to me because I knew exactly what car I am buying. He knew everything about the car and then som about cars and internet programs which is important to me because I knew exactly what car I am buying. He knew everything about the car and then some. He got me the exact car I wanted with some extra options. I had been shopping at other Lexus dealerships, but Lindsay was the dealership who really worked with me on the price. I got a great deal and hope to buy more cars from him in the future. More
I have leased three Lexus' from this dealership. Working with Mr. Utuk was a pleasure in the last two leased vehicles. He is meticulous, but does not get bogged down in the details. He is quick to get you with Mr. Utuk was a pleasure in the last two leased vehicles. He is meticulous, but does not get bogged down in the details. He is quick to get you through the whole process without making one mistake. He is an intelligent individual that I highly recommend for getting a Lexus from. I have convinced BMW lovers to buy Lexus anytime over the BMW and this dealership is stellar at providing service and value. More
Jessica Latzen, from Lindsay Lexus made our purchase one of the most pleasurable car buying experiences. She dealt with my wife and I on a very professional basis, was honest and straightfoward in negotiat of the most pleasurable car buying experiences. She dealt with my wife and I on a very professional basis, was honest and straightfoward in negotiating our deal, no last minute changes, best price in over 180 miles, on purchase of new 2012 lexus RX350. Handled all paperwork by internet and fax and we traveled over 3 hours to pick up new vehicle. Lindsay Lexus made the trip a very worthwhile and pleasant experience. More
Thai was great to deal with. He is very knowledgeable about cars which is important to me because I typically know more about the car I am buying than the salesperson and in this instance he knew everyth about cars which is important to me because I typically know more about the car I am buying than the salesperson and in this instance he knew everything about the car and then some. We traded in a 2008 GX470 for a new 2012 GX460 and the transaction was very easy. He got us the exact car we wanted with nothing we didn't want. We were in a hurry and we were in and out of there in an hour and after the dealership closed he stayed around until we got everything situated in our new car, including our kid's car seats, and were ready to leave which was after everyone else at the dealership already left for the night. We got a great deal and hope to buy more cars from him in the future. More
Bob Fletcher provided the best in service as we searched a new vehicle. He provided solid comps, ran finance numbers every which way to Sunday, worked within our limits, expedited the paperwork thru deliver a new vehicle. He provided solid comps, ran finance numbers every which way to Sunday, worked within our limits, expedited the paperwork thru delivery of our new Lexus. Highly recommend Bob and his team next time you are in need of new car. Nice work Bob! More
These guys were great. I went in to get a bigger car as we are expecting our third child. I also have two small kids at home so getting to the dealership is difficult. Joe showed up at the house with a 2 we are expecting our third child. I also have two small kids at home so getting to the dealership is difficult. Joe showed up at the house with a 2011 Lexus LS 460 AWD and took my car to Lexus for an appraisal. He just let us drive the LS 460 around. We didn't like this one as we wanted the upgraded stereo system. Joe came back with another car in a few days. Then we negotiated a great price with Joe and Tim Robinson. Tim was also fantastic and we reached a good deal. Picking the car up went smoothly and Joe even stopped by my house with a package I had left in the old car that night. Great business. I highly recommend! More
Abdul was very quick to answer emails and phone calls before I bought the car. When I tried to contact him after the fact to get my temporary deposit refunded on my credit card (after I was promised it before I bought the car. When I tried to contact him after the fact to get my temporary deposit refunded on my credit card (after I was promised it was going to be days before), he is no where to be found now. Says he will do things and does not follow through. As for the dealership, not impressed in the least bit. The General Manager is rude and abrupt and very unprofessional. Regret visiting and would not recommend this dealership to anyone. Don't make the same mistake I did and purchase a car there!! More
Mr. Fletcher was professional, thorough in his Mr. Fletcher was professional, thorough in his presentation, and responsive to our questions. We love the new car. All in all it was a great exper Mr. Fletcher was professional, thorough in his presentation, and responsive to our questions. We love the new car. All in all it was a great experience. More
I had a Great car buying experience Lindsay Lexus. I did most of my research and negotiations online and via email with Mr. Fletcher and when I was ready to buy I was in and out of the dealership in an hour most of my research and negotiations online and via email with Mr. Fletcher and when I was ready to buy I was in and out of the dealership in an hour. Great customer service and no surprises once I arrived at the dealership. I would highly recommend this dealership to anyone looking for an honest and friendly car buying experience. More