Lindsay Ford of Wheaton

Horrible! Never ever consider this place as your choice of car purchase! They are extremely unprofessional bunch of scammers. Their business model based on attr Never ever consider this place as your choice of car purchase! They are extremely unprofessional bunch of scammers. Their business model based on attracting people with deceptive advertisement and trying to sell them then the worst deal of their life! They will do everything to lure you to their doors, including false low pricing of their cars and promises to get you a best deal in the area, but once you are sitting down with their financing manager - Ermias Kassaye - to talk money, he will do everything to try to inflate the price you would eventually pay. I wasted two trips to this horrible place just to get back to the point I started from. I was very clear in presenting my terms of leasing Ford Edge Sport I liked. They continuously tried to lure me to get their ridiculously inflated monthly payments without being transparent about pricing details such as residue value, agreed price and money factor. They kept changing numbers over and over again in attempt to confuse me with their ridiculous tricks - endless trips to the "manager" to try to get a better deal for me, playing dumb when I am asking them very simple questions and eventually after we have reached the final agreement and I signed preliminary contract and was about to take a car home the final act of this horror movie has started - they claimed they are not able to complete all the leasing paperwork today and asked me to come back next day. I have eventually came back after two days to complete the process and to pick up the car, which mysteriously disappeared from the spot they left it on for me, washed and ready to go, two days ago, but they started playing games again trying to increase my monthly payments by 15% claiming that my credit score does not qualify for their low APR. I just walked out promising myself never to be back EVER to this nest of fraudulent liars. I am intending to report their repelling practices to BBB On the positive side, their sales person - Cammeron was knowledgeable and professional. Do yourself a favor and go elsewhere to buy a new car - there is plethora of Ford dealerships in DC area and beyond. More

good salesperson, no so good dealership Michael G my salesperson was very knowledgeable, friendly and helpful. The rest of the dealership needs work. Grumpy management, inexperienced finan Michael G my salesperson was very knowledgeable, friendly and helpful. The rest of the dealership needs work. Grumpy management, inexperienced finance department, shabby clean-up from detail shop. If you go, ask for Michael. More

Excellent Service! I really enjoyed my dealings with Mr. Avan Harris at Lindsay Ford. He was very patient and professional. He had lined up a few vehicles to show me and I really enjoyed my dealings with Mr. Avan Harris at Lindsay Ford. He was very patient and professional. He had lined up a few vehicles to show me and then showed me the gem that was hidden among the rest! I am very pleased with my purchase and his professionalism. The financial officer Ms Giron was also pleasant to deal with and made me feel very welcome at Lindsay Ford. I will definitely recommend Lindsay Ford to my friends! More

The worst experience of 2016 I leased a vehicle on April 17, 2016. The worst decision that I have ever made. A friend recommended this dealership to me. I now question his judg I leased a vehicle on April 17, 2016. The worst decision that I have ever made. A friend recommended this dealership to me. I now question his judgement. I will say it starts at the top. If you have a issue with the service or issues in general. Whatever you do, do not place a call to the General Manager, Mike Engel. He will not return any of your calls or messages. Instead he will have a team of people to return your calls and not address the issues or concerns. It is an absolute disgrace how this dealership is being ran. Every person employed there has one consistent trait, (PASS THE BUCK, I DON'T KNOW WHATS GOING ON). ETC............For me, this is just the beginning. I wil be sharing my experience as long as it takes, to ensure no other family will be subjected to this horrific experience! More

Terrible Dealership & Service Center Avoid This Ford Dealership and their Service Center! This all took place in late July - August 2016. My friend is regrettably having to deal with Lind Avoid This Ford Dealership and their Service Center! This all took place in late July - August 2016. My friend is regrettably having to deal with Lindsay Ford and their service center as of September 2016. A friend recently purchased a vehicle here last month and originally said it was a good experience. He referred me a Bruce, a salesperson here at Lindsay Ford. (This all changed for him, I'll explain further down) After some communication with Bruce, I agreed to come in and look at a vehicle. After driving an hour to get to this dealership, I ended up having to wait over an hour just to meet with Bruce (even though he knew what time I would be there). During this hour of waiting, I noticed another couple was looking at the same vehicle I was interested in. This did not bug me as much simply because I don't expect a dealership to necessarily put a hold on a car just because somebody is coming out to look at it. However, after two hours (keep in mind I have not personally seen the vehicle yet) I am told that the vehicle has a flat tire (keep in mind this is a brand new vehicle) and Bruce asked if I still wanted to see the vehicle. I told him yes, and he informed me I'd have to wait awhile for the service center to fix the tire. Thirty minutes later, the vehicle finally pulls up. (I'm a very patient individual, mainly because I figured the dealership would compensate for this terrible experience when it came time for negotiation.) The flat tire has been fixed but the car has leaves, dirt, and light scratches all over it. Also, the rear taillights are half filled with water! I take the car for a test drive assuming they will lower the price a bit since it has all these problems. Instead of lowering the price, we spend an hour going back and forth getting nowhere. Apparently they don't see any issues with the scratches and water in the tail light. I ended up going to Apple Ford and was treated 10x better and got the deal I was looking for! Plus, Apple Ford has more benefits when you buy a car from them, check them out. ALSO, the friend that referred me to this place is now filled with regret. The car he bought from them had to be brought back for maintenance because of defects with the rear passenger window and rear view window. When he went to pick up the vehicle, not only was the problem not fixed, but there was a scratch on his car. Lindsay Ford offered to fix this, but my friend requested they pay for another place to fix the car and the scratch. Message to Lindsay Ford: When a customer says he is coming in to view a vehicle, get the car ready. Wash it, make sure there isn't a flat, and ensure there are no visible defects! If there are, expect to lower the price or not make a sale! Take better care of your cars while they are sitting in the lot waiting to be purchased. Provide better training to your sales associates. More

Working on it I just got a call. Finally thing seems like working, the new salesperson is trying to fix the issue. will provide my feedback later on. Once deal is f I just got a call. Finally thing seems like working, the new salesperson is trying to fix the issue. will provide my feedback later on. Once deal is finalized and done. More

dealer website--service portal malfunction I have been a satisfied customer of this dealership since they took over from Century Ford, i.e., for well over a decade. However, when attempting to I have been a satisfied customer of this dealership since they took over from Century Ford, i.e., for well over a decade. However, when attempting to use the dealer's website (NOT the "My Ford" company website) to make my most recent periodic maintenance appointment, I encountered some serious malfunctions. This is as much a mystery to my service advisor, John Kernan, as it is to me. In fact, he had to intervene with an override to fix it. Let me explain. After making the appointment (for August 18), I decided to check the factory-recommended service schedule to see if I had overlooked anything. That review resulted in my wanting to add two items--engine coolant and cabin air filter. The Lindsay dealer website has a HyperText link which purports to allow the customer to amend a service request. Well, sorry, but no, it doesn't. I tried four separate times. There's what is supposed to be a free text field where you can enter what you want done. Not so. It's pre-loaded with a very short list of some service items. Only one of those was the cabin air filter (I checked this box). There was no item for the engine coolant. Then, after that, the website suddenly informed me that I couldn't make an appointment at that time. This made no sense, because I wasn't trying to make a new appointment, just amend an existing one. The website then stopped the whole process without making any amendments to my original submission. It did this FOUR TIMES. Even service advisor Kernan could find no record anywhere of any [attempted] changes, so he had to do it himself. This kind of counterproductive IT outcome is extremely counterproductive. It can undo all the other good feeling Lindsay's quality of service and capable employees engender. Surely they would want to fix that, wouldn't they? More

Great sales team The people I worked with at Lindsay were great. Sales and finance worked very hard to make my deal happen. I got the car I wanted at an excellent pric The people I worked with at Lindsay were great. Sales and finance worked very hard to make my deal happen. I got the car I wanted at an excellent price. More

best dealer I will recommend this dealer to anybody they work with you also they will try there very best to get you in the car you want best dealer ever I will recommend this dealer to anybody they work with you also they will try there very best to get you in the car you want best dealer ever More

Bait & Switch Unethical beyond belief. First, the advertised price of the car was inaccurate...right off the bat, the car was $1,000 more than advertised (no menti Unethical beyond belief. First, the advertised price of the car was inaccurate...right off the bat, the car was $1,000 more than advertised (no mention on internet that price included military & college student discounts). If that wasn't bad enough, they tried to tack on a "reconditioning fee" of almost $1,000. Then it got worse when the salesman, Francisco, blamed the state of PA for requiring the vehicle be taxed AFTER all of the phony add-ons (so wrong!!!). So happy we walked out when we did. We now have a brand new Nissan for the same monthly payment they were trying to con us into! Do not buy from this dealer! More