Lindsay Ford of Wheaton

Would not sell the vehicle for the internet advertised price Their website advertised a ford F350 at a price that they refused to honor. Why put up a price if they refuse to sell the truck for that price.? Very Their website advertised a ford F350 at a price that they refused to honor. Why put up a price if they refuse to sell the truck for that price.? Very odd...very deceptive. More

Fair negotiated price, but time consuming! Review written roughly three months after purchase. Sales staff were all pleasant and friendly. I feel like I purchased a great used vehicle at a fa Review written roughly three months after purchase. Sales staff were all pleasant and friendly. I feel like I purchased a great used vehicle at a fair price. So far I'm very pleased with this purchase. Overall, average car buying experience and I recommend the dealership, but only if you live close by or are in the area frequently. If you're not a savvy car shopper, you should know that the advertised used car price does not include several unadvertised upcharges that you may be able to negotiate. This is not unusual and not the reason for three stars, vice four or five. The overall process took way too long. I spent about 3.5 hours at the dealer AFTER we agreed on a price. I'm a cash buyer, but $1000 of the negotiated price required me to finance through them. I agreed to the loan, but asked how long the paperwork would take first. I was told about 45 minutes to complete. It turned out to take much longer. All in all, I spent from about 2 - 8:30 pm at the dealer that day (includes test driving three vehicles, price negotiation, and paperwork). After the paperwork was complete, they could only remove my rear tags from my trade-in to transfer to the new vehicle. Apparently the bolt on the front used a odd bit and since the service department was now closed, no one could get the right tool to remove the front tag. Also, this car comes with an electric charging cable, but the cable was locked in the warehouse down the street and they couldn't get it until the next day. Additionally, the car showed that two keys were programmed for it. I asked Brandon for the second key. Turns out, they didn't have it, but could program a second key. However, they couldn't do it that day because it was too late in the evening. I returned two days later to retrieve my tag and cable, but Brandon told me they had to order the cable. I again asked about the second key and he said to make an appointment because it takes about an hour to program. I was going out of town two days later so I agreed to call when I returned and schedule the appointment. I followed up with a call and text to schedule the key programming on the following Tuesday. Shortly thereafter, I received a call from Brett saying I needed to bring the vehicle back in because the safety inspection paperwork was not completed correctly at the time of sale and someone would have to physically look at the vehicle again. I agreed to come in on Monday. Brett said that they would compensate me for my gas to drive back out to the dealership because it was their error. The service guys didn't fill my tank, but they did do an oil change so that's a plus. I followed my phone call to Brett up with a request to Brandon to change the Tuesday appointment to Monday. No one answered the phone so I replied to his text message so that the key programming could be done at the same time as the other service. Never received a reply on this text so I'm not confident he received the request in time. I came in Monday, Lindsay provided a loaner vehicle because they needed the car for several hours. When I returned to pick up my car, they had not done the key programming so I still could not pick up the second key. There was also nothing scheduled for Tuesday. Brandon was on vacation and another rep, Eric, was not aware of the key request. He said I could make a new appointment or that Lindsay Ford could send someone to my house to program the key. He told me to look for a text later that week to set up a time. I have yet to hear from him or anyone else about the key. I submitted a separate inquiry to Lindsay via their website chat client. However, the only calls and emails I received were to sell me a new vehicle or request to buy my vehicle (yes, the one I had just purchased from Lindsay Ford). More

Great experience I went to Lindsay ford recently to look around and had a great experience. Thank you, Justin, for all of your help! I will definitely be coming back t I went to Lindsay ford recently to look around and had a great experience. Thank you, Justin, for all of your help! I will definitely be coming back to purchase. More

Amazing experience They worked well together to get me in a car that I needed. I got the s line Ford Fiesta and I’m so happy with it. Boyo was an amazing car salesmen They worked well together to get me in a car that I needed. I got the s line Ford Fiesta and I’m so happy with it. Boyo was an amazing car salesmen More

Greatest experience at a dealer I wasn’t rushed to buy the vehicle. Over the span of 3 weeks Sandy helped me find the Mustang GT I wanted. The first they he let me test drive one, no I wasn’t rushed to buy the vehicle. Over the span of 3 weeks Sandy helped me find the Mustang GT I wanted. The first they he let me test drive one, no questions asked. The process was smooth throughout and everyone was friendly. I definitely recommend this dealer for both new and used vehicles, the prices are unbeaten More

Very nice salesperson Justin, Shameless sales managers Wanted to trade in a 12 month old virtually brand new 2018 Mazda 3 to get a larger used 2016 Ford Edge listed for $22,800. Already had an offer from Wanted to trade in a 12 month old virtually brand new 2018 Mazda 3 to get a larger used 2016 Ford Edge listed for $22,800. Already had an offer from Carmax for $17,500 for the Mazda, wanted to trade in to dealership to work everything out in one transaction. Then the shamelessness began. Mothana sat down and told us they could offer $14,000 for our trade in. He also proceeded to tell us the price of the Ford Edge was $23,800. When I asked him if he felt that was a fair trade-in offer, he wouldn't answer the question. So, I pressed him on this and he tried to tell us that was the market for our car. When I asked him to show me some data supporting the "market" being $14,000, he wasn't able to produce anything. He then started to apologize and say he didn't come up with the numbers (the old it ain't me I just have to do what the boss man tells me) tactic. I then told him that Carmax already offered us $17,500. At this point he looked a bit embarrassed that I caught him in a horrendous offer. He tried to further distance himself saying it wasn't him. I told him to bring whoever made this offer over to the table. I wanted to ask this "real" person who made the offer. But Mothana wouldn't do it, he knew they had been exposed. As we walked out of the dealership, some guy came bumbling out of the dealership, said his name was Jon somebody or another, looking all disheveled and flustered. Funny how noone wants to show up when you want to deal, but the second you leave this boob is basically chasing you out into the parking lot! LOL On a side note Lindsay Ford, if you are going to try and rip people off this badly and have no shame, please for the love of God put some of the profits back into the business. The new car lot is a disaster and you shouldn't have your customers walk across a busy 4 lane road to look at your used cars on a sketch gravel looking lot behind a gas station. Your dealership should look like a castle with those kind of rip-off deals! Also, please don't respond and say to contact Ruth Aguilar. After seeing all the other horrendous reviews, Ruth clearly has one of the worst jobs one could have and must be just extremely overworked! We left this dealer and went up and bought a 2016 SUV from another dealer about an hour later. More

So great The agent of dealer so nice and fast respond . All questions had answered clear and resolved. The car perfect as described and cleaned well before ha The agent of dealer so nice and fast respond . All questions had answered clear and resolved. The car perfect as described and cleaned well before hand to buyer More

Excellent customer service I think this was the best deicision I have made re buying my car at this dealer. The customer service was amazing and they tries their best to assist I think this was the best deicision I have made re buying my car at this dealer. The customer service was amazing and they tries their best to assist me in select the right car. More

So many things wrong here, DO NOT BUY Warning ***DO NOT ATTEMPT TO BUY FROM THEM*** I say attempt, because if you actually get the vehicle you buy, you would be doing better than me. I kn Warning ***DO NOT ATTEMPT TO BUY FROM THEM*** I say attempt, because if you actually get the vehicle you buy, you would be doing better than me. I know this is long but if you plan to shop here PLEASE READ!! I am not sure what to do at this point. I feel like I have been lied to and strung along by this dealership long enough. -On Sunday July 7th I had first inquired about the 2012 Expedition and was told it had only been there 3 days, carfax report showed one owner. -7/8 I was told its a "very clean vehicle!" and was owned by the GM, Sarah. I wanted to come that day but we discussed pricing and it seemed there were some 'hidden' fees that eventually you all agreed to waive but it was too late in the day. I made it very clear that I live 1.5 hr away on a good traffic day. I made an appt for 7/11 @ 1245. -7/11 I a paid babysitter to come up to the appt which again took me almost 2 hours to get to. At 12:33 I got a text stating that "service has to finish up" and vehicle was not ready. I bought it anyway with agreed upon repairs for upholstery, front bumper, and timing chain. And the agreement that the vehicle would be delivered to me, and the estimated time frame would be the following friday, which gave them over a week to have it ready. -7/18 I sent a text to check the status at 10:45 am and was told it was "near ready" and they were "finishing the timing chain". at 6:14 pm I got another text saying that they had to order a part and it couldn't be delivered on time. I asked what part, and did not get an exact answer just that it was part of the assembly. I also asked for a quote on my out of pocket expense for the upholstery work, but did not get one. Per the sales convo, that should've been done. 7/19- 2:00pm I contacted again to check on status. Sarah called back and stated the truck work was "all done" except for the upholstery which she said could be done at my house when the truck was delivered on the following monday. 7/22- 9:59 am I inquired about the time of delivery. Sarah called back and said that the upholstery guys were there now and ready to take care of everything and the front bumper work was better done in the shop (which at that time I thought the bumper was already done). I said okay and we made a plan that the truck would be delivered the next day in the evening. She stated that because of the trouble, the dealership would cover all of the repairs. 7/23 2:30 pm I hadn't heard any news of delivery so again I sent a text to ask. Sarah called back and said they believe the truck needs a new engine and she would not want me to risk buying it at this point. I was very upset but she said she would look into what else was in stock and send me some other options or look into replacing the engine under warranty because we purchased a 'bumper to bumper' warranty when I bought the truck. 7/24 I hadn't received any information on other trucks or an answer on the engine. I asked to cancel the loan over text. Sarah text back and stated "we already cancelled". I inquired about my deposit and got no response. I sent another text at 8:08pm, Sarah called back and after a long conversation about other truck options and warranties, she stated she would refund my $1000 deposit the next day. She took all of my debit card information. 7/25 I asked about the 2016 Expedition and what the price difference would be as another option, Sarah said she was working on it, no other response. I did not receive my deposit back. 7/26 10:30am I sent a text to Sarah about the deposit and asking for proof that the loan is cancelled because I found another truck closer to homr that I am interested in. I did not get a response. My deposit is still not refunded. My husband called at 11:00 left a message for the Client Experience Director, Ruth to contact me. I called and left a message as well. We talked to Ruth that afternoon and she assured us that everything was cancelled and the deposit was refunded. 7/29 12:45pm Still no deposit in my checking account. Called the bank and they have no record of a refund yet. Funny how my payment went through to them immediately but we are now 3 business days past when I was told it was cancelled and neither the loan bank nor my checking bank have any record of a refund or cancellation! I called Suntrust and was told that they can "Flat cancel" the loan which is noted right away, not 2-3 weeks to cancel like Sarah told me. There are so many things wrong with this entire experience, I feel like I could write a book. Mainly, they sold me the General Managers truck that is not functional and per them needs a new engine, and now I have to fight to get my money back and cancel the deal!! Not to mention that I bought a full warranty AND they warranty their vehicles for a certain amount of time after purchase. I am fairly confident the engine should have fallen under one of those warranties, but with all the trouble, I'm sure i'm better off without this vehicle. Regardless, this situation is almost unbelievable. I have been more reasonable than most people would be! I have invested way too much time, hired a babysitter to come up there, and put multiple inquiries on my credit including opening a loan with a ridiculous interest rate. I am exhausted from dealing with Lindsay Ford and I just want my money back in my account. Good luck to anyone that decides to do business there. More

Bought a 2019 Ford Expedition I had to go in twice because the first person that I met with was new and did not know anything about the features on the Expedition. I shopped aroun I had to go in twice because the first person that I met with was new and did not know anything about the features on the Expedition. I shopped around to other dealers in the area and since inventory was low, I liked the color/features of the Expedition at Lindsay better. I called the second day and worked with Anthony Brearley. He was very professional, worked with me over the phone on pricing and got his manager involved when I did not like the trade value they were giving me on my car. All in all it was a positive experience. I don't think I got any better deal than I would have gotten at Tedd Britt or Koons Ford, but all in all is was the transaction was smooth. Sarah, one of the managers was very quick to work with the numbers as we went back and forth. More