Lindsay Ford of Wheaton

Do not trust the posted prices or the staff of this dealership at face value, or at all. The communication is terrible and incomplete. There is very little transparency. The negative reviews here all f dealership at face value, or at all. The communication is terrible and incomplete. There is very little transparency. The negative reviews here all follow a similar pattern for a reason. They simply would not honor the posted internet price on a new vehicle. I was prepared to pay the posted price - web coupon + doc fee, taxes, title/registration. They erroneously alluded to pricing being based on financing with them and then said the dealer discount had additional criteria, though they wouldn't specify what it was. When they did say they would honor the internet price THEY ADDED 1200 FOR FREIGHT BACK IN, despite their site specifying it is included. Before writing this review I reached out to their customer service rep you see responding to these reviews to try and rectify the issue as I was prepared to either initiate the deal or look somewhere else. I called back hours later and was told both the manager and the rep were not in today (after I spoke to both!). Then, a couple hours after that, they called to say the vehicle was "no longer available", but would not provide any additional clarification about pricing! Two days later the car is still in stock! Truly terrible customer service. I would have written a 5 star review if they simply were transparent and honored their pricing. Instead they were deceptive and wasted my time. I will edit this review if they resolve this issue, but BUYER BEWARE. Their comments about a customer retention manager reaching out to rectify or resolve the issue are simply not true. More

They were Friendly they were ready to help us right away. Employees were caring eficiente we took our time to decide and they were very patient knowledge efficacy Employees were caring eficiente we took our time to decide and they were very patient knowledge efficacy More

I had wonderful salesperson name Raymond Hart, who went extra miles to accommodate me, at the same time be careful about dealers junk fee, for example they will add up 2000 dollars and ask you to qualify extra miles to accommodate me, at the same time be careful about dealers junk fee, for example they will add up 2000 dollars and ask you to qualify for junk programs like Army, student graduation, Ford incentive from your company etc etc, but they will not tell until you you are about purchase, like they take advantage of your excitement about new car. It is totally junk that add and can take off if you are firm. By the way they don’t tell you up front but after you qualify and pulled up your credit, this absolutely non ethical, and should be reported to BBB or any regulatory authorities. But they have this great salesperson Raymond Hart who would still make you smile!!!! More

Definitely the best service I have ever received in a Dealership, Petra is an excellent seller, very kind and professional. It was a pleasure to buy from Petra at Lindsay Ford. If anyone wants to buy a c Dealership, Petra is an excellent seller, very kind and professional. It was a pleasure to buy from Petra at Lindsay Ford. If anyone wants to buy a car from Lindsay Ford I would search for Petra, you won't be disappointed. More

My experience was fenomenal, great customer service, they had what we where looking for! Overall a very pleasant experience would recommend this dealership again for further purchases! had what we where looking for! Overall a very pleasant experience would recommend this dealership again for further purchases! More

Petra ís very knowledgeable and courteous. It took a moment to find our perfect truck but she took the time and we left with the perfect one! moment to find our perfect truck but she took the time and we left with the perfect one! More

Anthony was the best, got my brand new Mustang Mach-E and he helped me out throughout the whole process from A to Z and i’m happy he helped me out throughout the whole process from A to Z and i’m happy More

Dan Harvey salesman was friendly helpful hardworking and professional Ariel the manager was abrasive abrupt and very offputting ..I was about to walk out Mike another manager was very helpful professional Ariel the manager was abrasive abrupt and very offputting ..I was about to walk out Mike another manager was very helpful More

Boye is intelligent and knows his job. I bought 2cars from him already and I won’t stop buying from him. He is very neat and his customer service is top notch. from him already and I won’t stop buying from him. He is very neat and his customer service is top notch. More

Manuel Rios was professional, pleasant and courteous, his aim is to please and he did every thing in his power to ensure I was satisfied. He desrves a thousand starts, so happy with my purchase aim is to please and he did every thing in his power to ensure I was satisfied. He desrves a thousand starts, so happy with my purchase More