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Lindsay Chevrolet
Woodbridge, VA
1,723 Reviews
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1,723 Reviews of Lindsay Chevrolet
November 02, 2011
Initial greetings from Mr. Riggs was warm and professional. His personable personality allowed him to establish excellent rapport. His body language was positive and open. He was more than wil professional. His personable personality allowed him to establish excellent rapport. His body language was positive and open. He was more than willing to assist me on my terms and never pushed. I told him what I was going to buy, and he got my vehicle and made the deal happen. He is knowledgeable of vehicles and was able to answer the questions I needed answered in an understandable manner. He never lost his composure and remained focused on the task of getting me my vehicle. Had he ever attempted to sale me anything, he would have lost me. GREAT JOB! Up to that point! After taking deliver of my vehicle, which had not been completed as far as the dealer installed options were concerned, that's when their true selves manifested. My car was paid for and contract signed, when they attempted to charge me additional to install options that had already been paid for. After a few days of frustration, unreturned/unanswered phone calls to my sales rep. Billy Riggs, I arranged to go to the dealership to discuss the situation. I insisted on speaking with the owner; however, was only able to get the general sales manager. After a brief discussion which included reading the corporate mission statement directly from the corporate website, the gsm agreed to complete my vehicle and apologized for the situation, saying that this was something new to them! From the time I paid for my vehicle, to the time I took delivery, to the time my vehicle actually was ready for me per all the options I paid for, was about four (4)weeks. During this four weeks, customer service became worse. They even used an off-site auto customizing shop to complete the installs on my vehicle. The sales rep added that they do much better work than their own body shop. I can honestly say that though I am pleased with how my vehicle came out, I am thoroughly displeased with the actions and professionalism of the dealership! I would not recommend this dealership nor any company they work with. Nor will I consider at any cost having my vehicle serviced by it! More
by BOUGHTIT
Employees Worked With
Billy Riggs
November 01, 2011
Because of the great customer service I have received from the time I have bought my car to the great service I received every time my car is in for service! from the time I have bought my car to the great service I received every time my car is in for service! More
by hotrod548421t
Employees Worked With
Ray J Viates
October 26, 2011
I just got back to my place after having my car serviced I just got back to my place after having my car serviced today at Lindsay Chevrolet. I have to say, service advisor Diana Harris was very I just got back to my place after having my car serviced today at Lindsay Chevrolet. I have to say, service advisor Diana Harris was very courteous and was extremely helpful in pointing out what needed to be done to my car on this visit. The work was timely and was completed in the time she said it would be. The waiting room was very nice, and the job status screen in the waiting room was a good touch. Overall it was a pleasant experience. LINDSAY Chevrolet is a great place to have a car serviced. Thanks, R. Copula More
by metropo
Employees Worked With
Diana Harris
October 24, 2011
I worked with James Rose. He was courteous, prompt and professional. All of our correspondence was over the Internet, originally from the Edmunds website and then over email. Since my wife and I could o professional. All of our correspondence was over the Internet, originally from the Edmunds website and then over email. Since my wife and I could only make the four plus hour drive over the weekend, he emailed us daily to let us know that the automobile was still available. He asked us for key information bout our state issued IDs and auto insurance beforhand which helped move thing along after we visited the dealership. The dealership itself is somewhat cramped and not very modern looking. However, the buyer shouldn't at all be fooled by the lack of an updated building. When we arrived, our paperwork was ready to be signed since we had already been asked for and provided key information. With the test drive, clean up of the car, filling it up with a courtesy tank full of gas, and of course taking care of the finances, the process took less than two hours, much as we were promised. In the interim, through my son, who was hungry, we were invited to help ourselves to sandwiches, pizza slices and other snacks. We found all of the staff to be professional, courteous and helpful; and attention to etiquette is certainly one of their strong suits. More importantly, what drove us to the dealership in the first place was its competitive price. While the sale took place only two days ago and the automobile has yet to prove its value, thus far this has been a very productive and pleasant experience. More
by blacksburg.va
Employees Worked With
James Rose
October 17, 2011
My experience was exciting and very positive. Mr. Brooks was an excellent dealer who I would do more business with in the future. He was very friendly, very professional and gave me an excellent experience was an excellent dealer who I would do more business with in the future. He was very friendly, very professional and gave me an excellent experience on used autos. Thank you once again. More
by Tawana318
Employees Worked With
Alfonso Brooks
October 11, 2011
Went in for a used minivan we viewed online. Was seen by Mr.Rios immediately and he was very knowledgeable about the van and the warranty. Talked us through the whole process just to make sure we understood Mr.Rios immediately and he was very knowledgeable about the van and the warranty. Talked us through the whole process just to make sure we understood everything. Very nice man and excellent dealership. Will be returning any time we need a new or used vehicle! More
by Jamm116
Employees Worked With
Julio Rios
October 11, 2011
Julio Rios listened, worked tirelessly, and provided great quality service for my wife and I selecting and sealing the deal on out 2011 Chevy Treverse. We both had a satisfying experience working with h great quality service for my wife and I selecting and sealing the deal on out 2011 Chevy Treverse. We both had a satisfying experience working with him. More
by carl.holcomb
Employees Worked With
Julio Rios
October 10, 2011
I checked their web site for the truck I was looking for. Found one and requested a test drive online. James E-mailed me back within 30 minutes and I called and set up a time to test drive the truck. James c Found one and requested a test drive online. James E-mailed me back within 30 minutes and I called and set up a time to test drive the truck. James called me 15 minutes before the scheduled time to let me know he was ready. Truck was ready to test drive and James explained about the truck very well. I decided to buy the truck and James work with me on pricing and options. Working with James and Keith they found a better loan rate then the preapproved one from my bank. Both James and Keith answered all my questions and made the purchase very easy. This is the third used vehicle I have purchased from Lindsay and each time I have been treated very well and have gotten a great deal. I will use them in future purchases. After doing the paper work the truck was clean and ready to drive and James walked me through the OnStar setup before I left. More
by rick0308
Employees Worked With
James Rose, Keith Offenberg
October 10, 2011
Alfonso was very helpful in locating the vehicle I was seeking and helped make the sales process very comfortable. There were no high pressure sales tactics. He was very knowledgable of the vehicle I acq seeking and helped make the sales process very comfortable. There were no high pressure sales tactics. He was very knowledgable of the vehicle I acquired. I recommend him in acquiring a new chevrolet. More
by jhbuyer
Employees Worked With
Alfonso Brooks
October 07, 2011
Jannie Lloyd was very knowledgeable and demonstrated the upmost professionalism. I would definitely recommend her to any one looking to purchase a vehicle. My car buying experience was stress free and enjo upmost professionalism. I would definitely recommend her to any one looking to purchase a vehicle. My car buying experience was stress free and enjoyable. More
by tnt0495
Employees Worked With
Jannie Lloyd
