Lia Volkswagen

I switched to lia VW about a year ago. It was the best switch decision of my life. They have blown my mind with the way they have handled servicing my car as well as communicating and over all handling switch decision of my life. They have blown my mind with the way they have handled servicing my car as well as communicating and over all handling of my needs all together. I was working with Fathers and sons prior to Lia and they are not a bad dealership but the service department was awful, worse than awful. With the exception of Carrie who is nice( little rough around the edges) the rest of the service team is almost like an episode of punked. The things they say and try to get away with are insane. Especially Gabe he's so quick to make the dealership as a whole look bad and lose major potential profits and worst of all customers. He is unintelligent, rude, miserable, and lacks the any positive customer service at all. If that team took a lesson from Chris, Mike, and Tom over at Lia Volkswagen I garentee the income in the service department would triple at worst. Lia VW is a breath of fresh air to deal with not a dreadful nightmare. It's so nice to have to go to. More

I needed a new car and planned on looking at the VW Golf, the Ford Focus and the Mazda 3. The first place I went on sunday afternoon was Lia VW. After test driving the Golf, I fell in love with it. The Go the Ford Focus and the Mazda 3. The first place I went on sunday afternoon was Lia VW. After test driving the Golf, I fell in love with it. The Golf is the perfect car for me. When I asked my salesman,Bill Aitchison, the sticker price, I was taken aback. It was pricey. But, the car was very well equipped with everything from AC, sunroof, touch screen radio, mats (winter & summer) and safety technology that is second to none. I was driving a rental since I had recently totaled my car and we started to talk price. In my opinion, we got a very good reduction off the sticker price and Bill Kazanji, Lia's General Manager, sweetened the deal by allowing me to use a new VW Jetta while I waited for Lia to find the Tornado Red 4-door GOLF I just had to have. One day later, Lia called me and said they located my red Golf in New Jersey and by Friday I took delivery. I love the car. I had a small hubcap issue two days later and Lia replaced that with no questions asked. The purchase of my VW Golf was the easiest and friendliest sale I have ever experienced. I never ever made it to the Ford or Mazda dealerships. More

I am a car guru,and after researching what I wanted 4 out of the 5 cars I had narrowed down to were VW's. I had hoped last year to purchase the VW EOS unfortunately I was not able to, but I promised the sale of the 5 cars I had narrowed down to were VW's. I had hoped last year to purchase the VW EOS unfortunately I was not able to, but I promised the salesman, Bill, that I would return. (I am sure they hear that all the time.) I was so impressed with his friendly manner that I was going to by a VW from him, or I was not buying one. I called Bill over the weekend and I told him that I would be down today and pretty much was not leaving without a new VW. Bill met me at that door, knew exactly what I wanted and showed me exactly what I was looking for. Rather than run the appointment Bill let me ask the questions and showed me what fit. Bill is polite, friendly and very knowledgeable about the cars he sells. When it came time to review the car's features he was very patient and explained everything, sometimes more than once. I am delighted with my Passat SE! There are other VW dealerships in my area, but I chose to only go to LIA Enfield VW. They have been friendly and polite. I would recommend LIA Enfield VW over ANY VW dealerships in Western MA or CT. I was also recommend if you want a positive and successful experience you see Bill A. for your new VW. More

I am very pleased with the sales and services at Lia VW. Bill is quite knowledgeable about the product. There was no pressure to buy and the price was fair. Sometimes as a woman I feel that the sales pers Bill is quite knowledgeable about the product. There was no pressure to buy and the price was fair. Sometimes as a woman I feel that the sales person is trying to take advantage of me but that was not the case with Bill. And the Service department staff is great too (Tomm especially!) This is the second car I've purchased from Lia. I highly recommend them and if in the market for a third car I'll be sure to check out Lia again. Thanks Bill!! More

First off I love this place!! I live in Amherst Ma, and I called in seeking information on a car on their website. Bill offered to have a guy come all the way here to get me and bring me back just so I could called in seeking information on a car on their website. Bill offered to have a guy come all the way here to get me and bring me back just so I could see the car, because T was without transportation. I thought that was so nice. That car ended up being sold once I came in several weeks later but I ended up with something much better. They worked with me until I was completely satisfied with the vehicle and my monthly payments. What I like about the must with not only Bill but also the dealership as a hole. Even the loan rep was a nice guy! I never thought they were double talking or pulling one over on me because I was a young female, and believe me I've been looking for a car for about a year now and have experienced some scammers!! When it came done to the paper work it was clear cut no fluff. I knew exactly what I was paying and how it broke down. The bottom line is this was my first car and it can be very scary making a financial commitment such as this, they made it less stressful and an enjoyable experience. I am completely happy with my new 2012 Beetle Turbo. More

Mrs. Kazalis was very helpful when I was looking to purchase a new vehicle. She has an excellent knowledge of the cars on the lot and was able to explain all my options to me. She was also very nice an purchase a new vehicle. She has an excellent knowledge of the cars on the lot and was able to explain all my options to me. She was also very nice and made me feel comfortable. I would definitely recommend Mrs. Kazalis and this dealership to my friends and family. More

Keri was incredibly easy to work with and made me feel comfortable throughout the whole car buying process. I was a bit apprehensive as everyone is when they come in to purchase a used car because of the comfortable throughout the whole car buying process. I was a bit apprehensive as everyone is when they come in to purchase a used car because of the uncertainty of the history of the car. Keri offered to give me a carfax and went over the VW certified program with me which put all my worries at ease. The negotiation process went very smoothly and the sales manager William even came out and introduced himself to me which helped me feel comfortable as well. Overall I had an absolutely WONDERFUL experience at Lia VW and I highly recommend them. More

Everyone was very nice and took the time to answer all my questions. Would highly recommend my sales person Tony. I had a small issue with my car and he went out of his way to help me. Brian the finance pers questions. Would highly recommend my sales person Tony. I had a small issue with my car and he went out of his way to help me. Brian the finance person helped me get a great rate. Steve the manager was friendly as well. More

Im a college student and my car had broken down. So I needed a car really bad so I had call Lia Volkswagen an spoke to Tina from the Internet team about buying a new car. Lia Volkswagen was very helpful needed a car really bad so I had call Lia Volkswagen an spoke to Tina from the Internet team about buying a new car. Lia Volkswagen was very helpful through the whole buying process made it so easy an quick! Tony was my sales person he was very low pressure, helpful, knowledgable which went a long way with me to buy the car from them. More

Spoke to John Lewis around the 26th of May at Lia in Enfield. He gave me a written Price of $25,598 Plus 3500 for my trade in, bringing the cost of the wagon to 22,098 plus tax.. for a 2009 Komfort Pas Enfield. He gave me a written Price of $25,598 Plus 3500 for my trade in, bringing the cost of the wagon to 22,098 plus tax.. for a 2009 Komfort Passat Wagon. I did not want the color that was on the lot, but he told me he would get another color for me. He promised me the price would not change. I spoke to him several times during that week asking him if he found the car, Mr. Lewis said he was still looking. AGAIN he reassured me the price would not change when he found the car. When the car came in it was a totally diffrent price for the same exact model we had discussed.!! This guy is a shammer and con artist. Stay away from LIA VW. More